Resolution of Contractor Deficiencies. Contractor and SSA agree to communicate openly and directly with each other. Every effort will be made to resolve any problem or dispute related to all contractual related responsibilities as detailed and required in the Exhibit A for the operation of/and service delivery at the North Oakland Career Center, as well as submission of all required reports and maintenance of client and service data at North Oakland in a cooperative manner and at the lowest level of intervention possible. In regards to disputes related to SSA determined deficiencies to contracted related service delivery and/or submission of a regular schedule of defined reports, SSA will provide the Contractor a period of 30 days in which to respond and provide an agreed solution to identified deficiencies. The Contractors response will include a scheduled plan to remedy identified deficiencies. Contractor will submit their "remedial plan of action" to SSA. If after the 30 day period, the Contractor has failed to provide a plan of resolution for identified contractual deficiencies, the dispute will be reviewed by both SSA and the “Principal" of the Contracting Agency, whereby a correction plan is agreed to by the Contractor. If after 60 days, the Contractor has failed to submit and/or implement a corrective action plan acceptable to SSA, SSA will determine next steps for further corrective action that may include recommendation for contract termination.
