Response Time Measurement Methodology. The Response Time measurement methodology employed can significantly influence operational requirements for the EMS system. The following are applicable:
a. Time intervals System response times are measured from the time the call is received until the first arriving transport capable ambulance is on scene. System Response Times include the County Emergency Communications call processing component and the contractor response time component. However, for purposes of independently measuring the Contractor’s performance under this Agreement, the times the Contractor controls (and excluding County call processing time) will also be reported. Contractor performance shall be judged based upon the Notification to Arrival time interval. For the purposes of this RFP and the Agreement, Contractor’s Emergency Response Times shall be measured from the time the Contractor is notified by radio, telephone, data link or other means that its services are required at a particular location until unit arrival at incident location by the Contractor’s first arriving appropriate Ambulance. The time stamp that will be used is the time the vehicle is assigned by the dispatch center; the marker is referred to as a “dispatch” in the computer aided dispatch (CAD) system. Arrival at incident location means the moment an Ambulance crew notifies the County’s Emergency Communications Center that it is fully stopped at the location where the Ambulance shall be parked while the crew exits to approach the Patient. In situations where the Ambulance has responded to a location other than the scene (e.g. staging areas for hazardous materials/violent crime incidents or Non-secured scenes), arrival at scene shall be the time the Ambulance arrives at the designated staging location. The Medical Director may require Contractor to log time “Patient Contacted” for medical research purposes. However, during the initial term of the Agreement, arrival time for patient contact intervals shall not be considered part of the contractually stipulated Response Time. In instances when Ambulances fail to report "at scene," the time of the next communication with that Ambulance shall be used as the "at scene" time (e.g., time at patient). However, the Contractor may appeal such instances when it can document the actual arrival time through another means (e.g., AVL, First Responder, communications tapes/logs, etc.).
b. Turn arounds and canceled responses From time-to-time special circumstances may cause changes i...
Response Time Measurement Methodology. CONTRACTOR’S response times will be calculated monthly to determine compliance with the standards set forth in Exhibit B of this AGREEMENT, based on the following methodology:
A. CONTRACTOR’S response time clock begins at the time the following information, at a minimum, is transmitted to the assigned ambulance crew (‘Call Dispatch’):
1. Response code/priority.
2. Exact address or descriptive location such as building or landmark.
3. If no ambulance is available at the time the dispatcher is ready to dispatch an ambulance, the ambulance response time shall begin at the time the dispatcher notes in the automated dispatch system record that no ambulance is available.
B. CONTRACTOR’S response time clock stops when the ambulance arrives at the incident location (‘At Scene’). If the ambulance responds to a location other than the scene, ‘At Scene’ shall be the time the ambulance arrives at the applicable location.
C. The response time is defined as the interval, in exact minutes and seconds, between ‘Call Dispatch’ and ‘At Scene’.
D. On incidents where the ambulance crew fails to report ‘At Scene’, the time of the next communication between CONTRACTOR’S dispatch center and the ambulance crew shall be used as the ‘At Scene’ time. CONTRACTOR may be able to document the actual arrival time through other valid means (first responder, PSAP, AVL, communication audio files/logs, etc.), if an auditable report of any edits is produced.
E. The following calls shall be excluded from response time compliance calculations:
1. Calls dispatched Code 2 or downgraded from Code 3 to Code 2.
2. Calls that are cancelled prior to the arrival of the ambulance at scene.
3. Calls with incident locations outside the COUNTY.
F. Each incident will be counted as a single response, regardless of the number of units utilized. The response time of the first arriving ambulance will be used to calculate the response time for that incident.
G. Response time requirements for emergency response zones shall be reported separately but combined countywide for compliance purposes. All responses in the COUNTY will be included in the calculation of non-compliance penalties.
H. The AGENCY may evaluate call volume to address changes occurring within the COUNTY. In the event of significant ambulance call volume or other pertinent changes impacting a specific response zone, the AGENCY may modify the response time requirements of that zone. Input from CONTRACTOR and other pertinent EMS system participants w...
Response Time Measurement Methodology. 1. PROVIDER's response times shall be calculated on a monthly basis to determine compliance with the ASA Plan.
2. The response time measurement methodology employed can significantly influence operational requirements for the EMS system. The following are applicable:
Response Time Measurement Methodology. Contractor's response times shall be calculated on a monthly basis to determine performance set forth in this Agreement. The following are applicable:
