Incident Response Time definition

Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e-mail, service center, or telephone.

Incident Response Time means the length of time it takes for Cisco to provide You with an initial response, once an Incident has been logged by You.

Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e- mail, or telephone.

Examples of Incident Response Time in a sentence

• According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hours - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

• Imprev will use commercially reasonable efforts to resolve Incidents to achieve the Incident Response Time indicated in Table 2.

• AIPs that are not able to meet their SLA targets for Service Availability, Incident Response Time, Incident Resolution Time, and Root Cause Analysis shall be subject to the penalties stated in the SLA.

• Severity Level 1 Incident: The Incident Response Time shall be 15 minutes from Incident Notification.

• The following terms used in the table below have the following meaning: Incident Response Time means the times within which CSG will provide a Response to Customer after Customer has logged an Incident Report with CSG: Restoration Time means the duration of time that elapses from the time an Incident Report has been logged by Customer and received by CSG, and the time of Restoration of the particular Incident.

• The amount of work performed each week by the RT group varied, as an undulating periodized routine was utilized over the twelve week period.

• Incident Response Time • E-mail, Phone, or Fax Submissions: One (1) hour M-F, 6 A.M. to 5 P.M. with Federal and State holidays excluded • Internet Submission: instantaneous Web response with incident tracking number Decade supports both the applications it develops and provides first-tier support for the database backend on which these applications run.

• Incident Response Time – The time beginning at Incident Notice and ending at Incident Resolution.

• According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hour - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

• Issue reporting Online Ticketing Desk Online Ticketing Desk Online Ticketing Desk Online Ticketing Desk Online Ticketing Desk Incident Response Time N/A 1 Business Day 6 hours or less 6 hours or less 6 hours or less Annual Provisioning Fee $2,900 $4,700 $9,500 $19,000 $28,500 + Annual Service Fee $600 $1,000 $2,000 $4,000 $6,000 # - refers to the number of designated contacts from the Subscriber enabled in the Subscriber Portal.

More Definitions of Incident Response Time

Incident Response Time means the applicable Service Level period during which the Contractor must respond to an Incident, commencing upon Incident Notification.

Incident Response Time means the time taken for Kentik support personnel to acknowledge a reported issue, following submission via email to xxxxxxx@xxxxxx.xxx (for incidents) or xxxxxxx@xxxxxx.xxx (for enhancement requests). Response time may vary by incident severity: Type Description Response Time Critical System is down/unavailable, either for data ingest or for query access 4 hours Major System is up and partially functional; no data lost; some portal or query functionality unavailable; no workaround exists 4 hours Minor System is up and partially functional; no data lost; some portal or query functionality unavailable; workaround exists 8 hours Cosmetic System is up and fully functional; issue that does not affect functionality 24 hours Enhancement Request for new or extended functionality 48 hours

Incident Response Time means as defined in Table 3 (Incident Response Times) in paragraph 10.3.2; “Out of Hours” means any time outside of the Support Hours;

Incident Response Time. We measure the time taken to respond to incidents and support requests, ensuring prompt attention to client needs. 4.

Incident Response Time of a Service Incident is the period from the time that the Service Incident has been reported to the Service Provider until the time the Service Provider has provided an initial response to UK Biobank and/or the End User (as applicable) to confirm receipt of the report and commencement of Service Incident investigation.