Incident Response Time definition

Incident Response Time means the length of time it takes for Cisco to provide You with an initial response, once an Incident has been logged by You.
Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e-mail, service center, or telephone.
Incident Response Time means the applicable Service Level period during which the Contractor must respond to an Incident, commencing upon Incident Notification.

Examples of Incident Response Time in a sentence

  • According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hours - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

  • Incident Response Time and Resolution Time Objectives: Priority Response Time Objective Resolution Time Objective P1 - Urgent 15 minutes 1 hour P2 - High 30 minutes 4 hours P3 - Medium 60 minutes 24 hours P4 - Low 120 minutes 48 hours Business Continuity Plan Incidents impacting more than one Customer may invoke the Green Cloud Business Continuity Plan.

  • Incident Response Time means the length of time it takes for Cisco to provide You with an initial response once an Incident has been logged by You.

  • Support Ticket Incident Response Time NowSignage policy is to respond to all customer cases within 24 hours.

  • Incident Response Time – The time beginning at Incident Notice and ending at Incident Resolution.

  • According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hour - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

  • Imprev will use commercially reasonable efforts to resolve Incidents to achieve the Incident Response Time indicated in Table 2.

  • Incident Response Time The time it takes for the AIP help desk to acknowledge the receipt of an incident All incidents must be acknowledged at the time of receiving a call using a unique incident number 99.9% of call provided with an incident number at the time of receiving the call.

  • As far as Incidents relating to a Production Environment are concerned, Provider shall procure that, with respect to each Support Request and having regard to the Incident Level of the respective Incident, Response Time is in accordance with Target Workaround Time, Workaround Time is in accordance with Target Workaround Time and Resolution Time is in accordance with Target Resolution Time.

  • Incident Response Time within: 1 hours 4 hours 8 hours 8 hours Incident Escalates every (see section 7.6 Default Escalation Path for how escalation is done) 15 minutes 1 hour 2 hours 2 hours Request Response Time within: 2 hours 8 hours 16 hours 16 hours Request Escalates every 30 minutes 2 hours 4 hours 4 hours Note that the “hours” specified in the table are driven by the On-Hours Support defined for the service in question.


More Definitions of Incident Response Time

Incident Response Time means the time taken for Kentik support personnel to acknowledge a reported issue, following submission via email to xxxxxxx@xxxxxx.xxx (for incidents) or xxxxxxx@xxxxxx.xxx (for enhancement requests). Response time may vary by incident severity: Type Description Response Time Critical System is down/unavailable, either for data ingest or for query access 4 hours Major System is up and partially functional; no data lost; some portal or query functionality unavailable; no workaround exists 4 hours Minor System is up and partially functional; no data lost; some portal or query functionality unavailable; workaround exists 8 hours Cosmetic System is up and fully functional; issue that does not affect functionality 24 hours Enhancement Request for new or extended functionality 48 hours
Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e- mail, or telephone.
Incident Response Time means as defined in Table 3 (Incident Response Times) in paragraph 10.3.2; “Out of Hours” means any time outside of the Support Hours;

Related to Incident Response Time

  • Response Time (t90) means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system

  • Past Response Costs means all costs, including, but not limited to, direct and indirect costs, that the United States paid at or in connection with the Site through [insert date of most recent cost summary], plus Interest on all such costs through such date.]

  • Testing-the-Waters Communication means any oral or written communication with potential investors undertaken in reliance on Section 5(d) of the Securities Act.

  • Written Testing-the-Waters Communication means any Testing-the-Waters Communication that is a written communication within the meaning of Rule 405 under the Securities Act.

  • First responder means an emergency medical care provider, a registered nurse staffing an authorized service program under Iowa Code section 147A.12, a physician assistant staffing an authorized service program under Iowa Code section 147A.13, a fire fighter, or a peace officer as defined in Iowa Code section 801.4 who is trained and authorized to administer an opioid antagonist.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Receiving waters means the waters of the state into which point and non-point sources flow.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Interim Response Costs means all costs, including but not limited to direct and indirect costs, (a) paid by the United States in connection with the Site between [insert date identified in Past Response Costs definition] and the Effective Date, or (b) incurred prior to the Effective Date, but paid after that date.]

  • Future Response Costs means all costs, including, but not limited to, direct and indirect costs, that the United States incurs in reviewing or developing deliverables submitted pursuant to this CD, in overseeing implementation of the Work, or otherwise implementing, overseeing, or enforcing this CD, including, but not limited to, payroll costs, contractor costs, travel costs, laboratory costs, the costs incurred pursuant to ¶ 11 (Emergencies and Releases), ¶ 12 (Community Involvement) (including the costs of any technical assistance grant under Section 117(e) of CERCLA, 42 U.S.C. § 9617(e)), ¶ 32 (Access to Financial Assurance), Section VII (Remedy Review), Section VIII (Property Requirements) (including the cost of attorney time and any monies paid to secure or enforce access or land, water, or other resource use restrictions and/or to secure, implement, monitor, maintain, or enforce Institutional Controls including the amount of just compensation), and Section XIV (Dispute Resolution), and all litigation costs. Future Response Costs shall also include all Interim Response Costs, [and] all Interest on those Past Response Costs SDs have agreed to pay under this CD that has accrued pursuant to 42 U.S.C. § 9607(a) during the period from [insert the date identified in the Past Response Costs definition] to the Effective Date [include the following text if ATSDR is currently conducting activities or anticipates doing so in the future: , and Agency for Toxic Substances and Disease Registry (ATSDR) costs regarding the Site].

  • Response Deadline means 60 days after the Administrator mails Notice to Class Members and Aggrieved Employees, and shall be the last date on which Class Members may: (a) fax, email, or mail Requests for Exclusion from the Settlement, or (b) fax, email, or mail his or her Objection to the Settlement. Class Members to whom Notice Packets are resent after having been returned undeliverable to the Administrator shall have an additional 14 calendar days beyond the Response Deadline has expired.

  • Cooling Off Period means the duration of time counted from the date when the direct seller and the direct selling entity enter into an agreement and ending with the date on which the contract is to be performed and within which direct seller may repudiate the agreement without being subject to penalty for breach of contract.

  • Emergency Response Agency is a governmental entity authorized to respond to requests from the public to meet emergencies.

  • Information Service Traffic Traffic delivered to or from an Information Service Provider for the provision of Information Service. ISP-Bound Traffic is a subset of Information Service Traffic. Inside Wire or Inside Wiring: Wiring within the customer Premises that extends to the Demarcation Point of CenturyLink’s outside plant. Inside Wire is owned or controlled by the End User (unless otherwise specified herein or under Applicable Law).

  • Application Services means the hosted applications and related services as described in Exhibit A.

  • Transportation Service means a service for moving people and goods, such as intercity bus service and passenger rail service.