Incident Response Time definition

Incident Response Time means the length of time it takes for Cisco to provide You with an initial response, once an Incident has been logged by You.
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Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e-mail, service center, or telephone.
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Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e- mail, or telephone.
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Examples of Incident Response Time in a sentence

  • According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hours - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

  • Incident Response Time and Resolution Time Objectives: Priority Response Time Objective Resolution Time Objective P1 - Urgent 15 minutes 1 hour P2 - High 30 minutes 4 hours P3 - Medium 60 minutes 24 hours P4 - Low 120 minutes 48 hours Business Continuity Plan Incidents impacting more than one Customer may invoke the Green Cloud Business Continuity Plan.

  • Incident Response Time means the length of time it takes for Cisco to provide You with an initial response once an Incident has been logged by You.

  • Support Ticket Incident Response Time NowSignage policy is to respond to all customer cases within 24 hours.

  • Incident Response Time – The time beginning at Incident Notice and ending at Incident Resolution.

  • According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hour - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.

  • Imprev will use commercially reasonable efforts to resolve Incidents to achieve the Incident Response Time indicated in Table 2.

  • Incident Response Time The time it takes for the AIP help desk to acknowledge the receipt of an incident All incidents must be acknowledged at the time of receiving a call using a unique incident number 99.9% of call provided with an incident number at the time of receiving the call.

  • As far as Incidents relating to a Production Environment are concerned, Provider shall procure that, with respect to each Support Request and having regard to the Incident Level of the respective Incident, Response Time is in accordance with Target Workaround Time, Workaround Time is in accordance with Target Workaround Time and Resolution Time is in accordance with Target Resolution Time.

  • Incident Response Time within: 1 hours 4 hours 8 hours 8 hours Incident Escalates every (see section 7.6 Default Escalation Path for how escalation is done) 15 minutes 1 hour 2 hours 2 hours Request Response Time within: 2 hours 8 hours 16 hours 16 hours Request Escalates every 30 minutes 2 hours 4 hours 4 hours Note that the “hours” specified in the table are driven by the On-Hours Support defined for the service in question.


More Definitions of Incident Response Time

Incident Response Time means the applicable Service Level period during which the Contractor must respond to an Incident, commencing upon Incident Notification.
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Incident Response Time means as defined in Table 3 (Incident Response Times) in paragraph 10.3.2; “Out of Hours” means any time outside of the Support Hours;
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Incident Response Time means the time taken for Kentik support personnel to acknowledge a reported issue, following submission via email to xxxxxxx@xxxxxx.xxx (for incidents) or xxxxxxx@xxxxxx.xxx (for enhancement requests). Response time may vary by incident severity: Type Description Response Time Critical System is down/unavailable, either for data ingest or for query access 4 hours Major System is up and partially functional; no data lost; some portal or query functionality unavailable; no workaround exists 4 hours Minor System is up and partially functional; no data lost; some portal or query functionality unavailable; workaround exists 8 hours Cosmetic System is up and fully functional; issue that does not affect functionality 24 hours Enhancement Request for new or extended functionality 48 hours
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Related to Incident Response Time

  • Response Time (t90) means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system

  • Testing-the-Waters Communication means any oral or written communication with potential investors undertaken in reliance on Section 5(d) of the Securities Act.

  • Written Testing-the-Waters Communication means any Testing-the-Waters Communication that is a written communication within the meaning of Rule 405 under the Securities Act.

  • extended producer responsibility ’ (EPR) means responsibility of any producer of packaging products such as plastic, tin, glass, wrappers and corrugated boxes, etc., for environmentally sound management, till end-of-life of the packaging products ;

  • First responder means an emergency medical care provider, a registered nurse staffing an authorized service program under Iowa Code section 147A.12, a physician assistant staffing an authorized service program under Iowa Code section 147A.13, a fire fighter, or a peace officer as defined in Iowa Code section 801.4 who is trained and authorized to administer an opioid antagonist.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Receiving waters means the waters of the state into which point and non-point sources flow.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Emergency Load Response Program means the program by which Curtailment Service Providers may be compensated by PJM for Demand Resources that will reduce load when dispatched by PJM during emergency conditions, and is described in Operating Agreement, Schedule 1, section 8 and the parallel provisions of Tariff, Attachment K-Appendix, section 8. Energy Efficiency Resource: “Energy Efficiency Resource” shall have the meaning specified in the PJM Reliability Assurance Agreement. Energy Market Opportunity Cost:

  • Response Deadline means 60 days after the Administrator mails Notice to Class Members and Aggrieved Employees, and shall be the last date on which Class Members may: (a) fax, email, or mail Requests for Exclusion from the Settlement, or (b) fax, email, or mail his or her Objection to the Settlement. Class Members to whom Notice Packets are resent after having been returned undeliverable to the Administrator shall have an additional 14 calendar days beyond the Response Deadline has expired.

  • Cooling Off Period means the duration of time counted from the date when the direct seller and the direct selling entity enter into an agreement and ending with the date on which the contract is to be performed and within which direct seller may repudiate the agreement without being subject to penalty for breach of contract.

  • service delivery and budget implementation plan means a detailed plan approved by the executive mayor of a municipality in terms of section 53(l)(c)(ii) of the MFMA for implementing the municipality's delivery of municipal services and its annual budget, and which must indicate

  • Emergency Response Agency is a governmental entity authorized to respond to requests from the public to meet emergencies.

  • Response activity means evaluation, interim response activity, remedial action, demolition, providing an alternative water supply, or the taking of other actions necessary to protect the public health, safety, or welfare, or the environment or the natural resources. Response activity also includes health assessments or health effect studies carried out under the supervision, or with the approval of, the department of community health and enforcement actions related to any response activity.

  • Information Service Traffic Traffic delivered to or from an Information Service Provider for the provision of Information Service. ISP-Bound Traffic is a subset of Information Service Traffic. Inside Wire or Inside Wiring: Wiring within the customer Premises that extends to the Demarcation Point of CenturyLink’s outside plant. Inside Wire is owned or controlled by the End User (unless otherwise specified herein or under Applicable Law).

  • Application Services means the hosted applications and related services as described in Exhibit A.

  • Child support services means any civil, criminal or administrative action taken by the Division of