Canceled Calls. 1. If the Employer cancels an assignment of a previously booked employee the employee shall be compensated one half (.5) of his/her regular rate for less than forty- eight (48) hours’ notice and a full 10-hour minimum call rate for less than twenty (24) hours’ notice. If the Employer offers the employee another job during that same time period, no additional fee shall be due as long as the job compensation and circumstances relating to that job are equal.
Canceled Calls. 8 If an assignment is canceled prior to arrival on the scene, compliance and penalties will be calculated on 9 the elapsed time from dispatch to the time the call was canceled.
Canceled Calls. If a call is canceled prior to the FRALS/Ambulance Arrival at Incident, the compliance and fines shall be calculated based on the elapsed time from dispatch to the time the call was canceled. In situations where the FRALS/Ambulance has responded to a location other than the Incident Location (e.g. staging areas for hazardous materials/violent crime incidents, non‐secured scenes, or where rugged terrain precludes access), Arrival at Incident shall be the time the FRALS/Ambulance arrives at the designated staging location or the nearest public access point to the patient’s location
Canceled Calls. The contractor can determine to cancel from a call prior to arrival in accordance with approved medical protocols and based on information received from first response units on scene or the Communications Center. If an assignment is canceled prior to arrival on the scene of the Emergency Ambulance, the Contractor’s compliance will be calculated based on the elapsed time from receipt of call to the time the call was canceled.
Canceled Calls. If a call is canceled prior to the FRALS/Ambulance Arrival at Incident, the performance shall be calculated based on the elapsed time from dispatch to the time the call was canceled.
Canceled Calls. The Contractor can determine to cancel from a call prior to arrival in accordance with approved medical protocols and based on information received from first response units on scene or the Communications Center. If an assignment is canceled by the caller prior to arrival on the scene of the Emergency Ambulance, the Contractor's compliance will not be required to be calculated. Response times outside defined Service Area excluded. The Contractor shall not be held accountable for Emergency Response Time compliance for any assignment originating outside the defined limits of the Service Area. Responses to requests for service outside the Service Area will not be counted in the total number of calls used to determine compliance for the County Response Times. Each incident a separate response. Each incident will be counted as a single response regardless of the number of units, which are utilized. The Response Time of the first arriving ALS transporting Emergency Ambulance will be used as appropriate to compute the Response Time for that incident. Response Time exceptions and exception requests. The Contractor shall maintain mechanisms for backup capacity, or reserve production capacity to increase production should a temporary system overload persist. However, it is understood that from time to time unusual factors beyond the Contractor's reasonable control affect the achievement of specified Response Times Standards. These unusual factors are limited to unusually severe weather conditions, mass casualty incidents (defined as incidents requiring three or more ambulances), declared disasters, or periods of unusually high demand for Emergency services. Exceptions require approval of the County. High demand is defined as those periods when three (3) or more Ambulance incidents are in progress simultaneously. This number shall be adjusted annually in proportion to the annual emergency volume, however should any future calculation result in less than a whole number, it shall be rounded up to the next whole number. If the Contractor feels that any response or group of responses should be excluded from the calculation of Response Time Standards due to "unusual factors beyond the Contractor's ability to reasonably control," the Contractor may provide detailed documentation to the County Agreement Administrator (or designee). Any such request must be in writing and received by the County Agreement Administrator within five business days of the end of each month. Shoul...
Canceled Calls. If an assignment is canceled prior to the crew’s arrival at scene, compliance 20 and penalties will be calculated based on the elapsed time from assigned to the time the call 21 was canceled.
