Response Time Targets. Sumo Logic shall exercise commercially reasonable efforts to provide the Initial Response Time to Errors reported by You in accordance with the priority level. Priority Professional Enterprise Premium
Response Time Targets. When an Error is reported, State Street will use commercially reasonable efforts to comply with the Response Time Target in accordance with the terms as set forth in Section III.
Response Time Targets. Response times will be reported for the following types of incident: 1 Immediately Life Threatening Incidents 2 Potentially Life Threatening Incidents, and 3 Non Emergency Incidents ProQA is an internationally recognised medical dispatch system and triage tool. The definitions for the various ProQA determinant levels are in the Service Schedule glossary. The determinant level assigned to each incident will form the basis of classifying the type of incident. Type of Incident Urban service area (Main urban centres > 15,000 population – responses within city boundary as specified on service area map) Rural service area (Rural areas surrounding urban cities, or non-remote rural areas, or minor urban/provincial town centres < 15,000 population as specified on service area map) Remote rural service area (Very rural and remote locations as specified on service area map) Immediately Life Threatening Emergency Incidents Arrive at request point within 8 minutes from time of sufficient information collected for the call to be entered into the queue for 50% of calls Arrive at request point within 20 minutes from time of sufficient information collected for the call to be entered into the queue for 95% of calls Arrive at request point within 12 minutes from time of sufficient information collected for the call to be entered into the queue for 50% of calls Arrive at request point within 30 minutes from time of sufficient information collected for the call to be entered into the queue for 95% of calls Arrive at request point within 25 minutes from time of sufficient information collected for the call to be entered into the queue for 50% of calls Arrive at request point within 60 minutes from time of sufficient information collected for the call to be entered into the queue for 95% of calls Potentially Life Threatening Emergency Incidents Arrive at request point within 20 minutes from the time of sufficient information collected for the call to be entered into the queue for 80% of calls Arrive at request point within 30 minutes from the time of sufficient information collected for the call to be entered into the queue for 80% of calls Arrive at request point within 60 minutes from the time of sufficient information collected for the call to be entered into the queue for 80% of calls Non Emergency Incidents Time out as requested or specified by control and within normal road restrictions Time out as requested or specified by control and within normal road restrictions Time...
Response Time Targets. ● Critical Issues: Foyer commits to responding to critical issues (such as complete service outage) within 1 hour during business hours ● Major Issues: Responses to major issues (significant degradation in service functionality without workaround) will be provided within 4 hours within business hours ● Minor Issues: Responses to minor issues (non-critical bugs) will be provided within 24 hours. ● General Inquiries: General support inquiries will receive a response within 2 business days
