Scope of Included Services. Company will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. The Company will decide whether to perform IT Services at the Service Address or off site. Client agrees not to make unreasonable requests for services. See Appendix A.
Scope of Included Services. Consultant will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. Consultant will decide whether to perform IT Services at the Service Address or off-site. Client agrees not to make unreasonable requests for services. See Exhibit A.
Scope of Included Services. COMPANY will perform Tier 1 level Support: Support agents will be installed on all listed computers, laptops, servers. This level of support is designed for businesses who have full time IT staff. COMPANY works alongside their IT department by providing proactive desktop monitoring as a service. By leveraging our automation capabilities built into our Remote Monitoring and Management Platform, COMPANY reduces system failures, performance issues and virus infections by proactive monitoring of the system state and automating patch management, alerts, disk scans, log cleanup, and virus scans. This support frees the IT department to focus on the end-user and server management. If the CUSTOMER does not have internal IT staff, the CUSTOMER can utilize the COMPANY support staff at our normal hourly rate, by utilizing our ticketing system. • Security o Antivirus Software Definitions o Automated Virus Scans o Windows Patch Management o Support Software Updates (Adobe Reader, Microsoft Office, etc….) Included o Hard Drive File Fragmentation o Hard Drive MFT Fragmentation o Low Memory Detection o High CPU Usage Detection o Startup/Background Processes • Proactive Reliability o Hard Drive Error Monitoring o Hard Drive SMART Stats Monitoring o Hard Drive Free Space o Hardware/Software Raid Failure Monitoring o Windows File Corruption o Bad Process Detection Included / adware / malware infections. • Helpdesk / Ticketing System: Access to our secure – agent and/or web-based ticketing system for end-users to report issues and/or requests. All tickets are received immediately and dispatched for remediation. • Remote Control: Leveraging our Remote-Control feature, COMPANY can quickly and securely access any workstation or server, minimizing response time. • Emergency Support: Emergency support access to our 24/7 Network Operations Center • Professional Services On-site Network Admin when / if necessary to resolve technical issues due to hardware failure, internet outage or support requires physical presence. Out of state travel cost may apply • Business Continuity Disaster recovery, data backup, site replication • vCIO / Project Management Strategic planning & technology roadmap design - We bring vCIO expertise, thought leadership and planning to align your organization’s goals and IT strategy. Tools such as technology roadmaps and strategic plans show measurable metrics such as a reduction in IT spend or creating competitive advantages. COMPANY will decide whether to perfo...
Scope of Included Services. Consultant will provide Support Services included within the Scope of Included Services, as required, during the term of this Agreement. Consultant will decide whether to perform IT Services at the Service Address/s, if deemed unsafe or having inadequate access. Client agrees not to make unreasonable requests for services. Refer to Service Level Agreement (SLA).
Scope of Included Services. IT Genie will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. IT Genie will decide whether to perform IT Services at the Service Address or off-site (remotely.) Customer agrees not to make unreasonable requests for services. See Appendix A.
