Scope of Included Services. Company will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. The Company will decide whether to perform IT Services at the Service Address or off site. Client agrees not to make unreasonable requests for services. See Appendix A.
Scope of Included Services. Consultant will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. Consultant will decide whether to perform IT Services at the Service Address or off-site. Client agrees not to make unreasonable requests for services. See Exhibit A.
Scope of Included Services. Consultant will provide Support Services included within the Scope of Included Services, as required, during the term of this Agreement. Consultant will decide whether to perform IT Services at the Service Address/s, if deemed unsafe or having inadequate access. Client agrees not to make unreasonable requests for services. Refer to Service Level Agreement (SLA).
Scope of Included Services. IT Genie will perform IT Services included within the Scope of Included Services, as required, during the term of this Agreement. IT Genie will decide whether to perform IT Services at the Service Address or off-site (remotely.) Customer agrees not to make unreasonable requests for services. See Appendix A.
Scope of Included Services. COMPANY will perform Tier 1 level Support: Support agents will be installed on all listed computers, laptops, servers. Tier I Support This level of support is designed for businesses who have full time IT staff. COMPANY works alongside their IT department by providing proactive desktop monitoring as a service. By leveraging our automation capabilities built into our Remote Monitoring and Management Platform, COMPANY reduces system failures, performance issues and virus infections by proactive monitoring of the system state and automating patch management, alerts, disk scans, log cleanup, and virus scans. This support frees the IT department to focus on the end-user and server management. If the CUSTOMER does not have internal IT staff, the CUSTOMER can utilize the COMPANY support staff at our normal hourly rate, by utilizing our ticketing system. Service Includes: HIPAA/PCI compliant management agent, virus protection license. Workstation Services Included Services • Security o Antivirus Software Definitions o Automated Virus Scans o Windows Patch Management o Support Software Updates (Adobe Reader, Microsoft Office, etc….) Included • Performance Included o Hard Drive File Fragmentation o Hard Drive MFT Fragmentation o Low Memory Detection o High CPU Usage Detection o Startup/Background Processes • Proactive Reliability o Hard Drive Error Monitoring o Hard Drive SMART Stats Monitoring o Hard Drive Free Space o Hardware/Software Raid Failure Monitoring o Windows File Corruption o Bad Process Detection Included Responsibilities: COMPANY: Our HIPAA/PCI compliant agent configured and scripted to proactively perform, Patch Management, System Maintenance, System Alerts and monthly reports. Automatic virus definition updates and nightly scans. Alerts and system errors are reported to the CUSTOMER IT Department or Point of Contact (POC) for remediation. CUSTOMER: When system errors/issues arise, COMPANY will notify the CUSTOMER point of contact (POC) for remediation of all system alerts, system errors, hardware and/or software failure, end-user helpdesk support, virus / adware / malware infections. Services Not Included: (available upon request per normal hourly rates) • Helpdesk / Ticketing System: Access to our secure – agent and/or web-based ticketing system for end-users to report issues and/or requests. All tickets are received immediately and dispatched for remediation. • Remote Control: Leveraging our Remote-Control feature, COMPANY can quickly and securely...
