Scope of Software Support Sample Clauses

Scope of Software Support. Error Support DyeMansion will support the Customer in the analysis and solution of incidents where the Software does not perform as agreed or fails to produce the agreed work results (“Error(s)”). DyeMansion will employ reasonable efforts to solve Errors but does not represent that all Errors can be solved or worked around successfully. Where an Error cannot be promptly resolved, DyeMansion may in the context of Error Support provide a “Workaround”, i.e. by-pass of a problem in the function of the Software in which the actual Error is not solved, but rather the result of the Error is eliminated or moderated. Helpdesk The Customer has the opportunity to report Errors, and DyeMansion will be available to Customer’s personnel to provide consultancy with regard to technical issues or application of the Software during Business Hours.
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Scope of Software Support. 2.1. The Customer shall be solely responsible for attending to and rectifying all problems relating to the Services that are not Hosted Services Defects. The software support services provided by SPINWELL-GLU hereunder will only include services in respect of Hosted Services Defects. SPINWELL-GLU may, upon the request of Customer, provide support in respectof any problem that is not a Hosted Services Defect, but may charge Professional Service Charges in respect of such support. SPINWELL-GLU may also charge Professional ServicesCharges for all time reasonably spent and all expenses reasonably incurred by it in order to verify that a problem reported to it by Customer is not a Hosted Services Defect.
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Related to Scope of Software Support

  • Software Updates XXXXX agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by XXXXX governance. This timeline will be communicated by NWRDC to the Districts. School District Workstations Configuration requirements for devices and their software that school district personnel use to access WSIPC’s software modules can be found on our website: xxxxx://xxx.xxxxx.xxx/technology‐team/. State Reports XXXXX will provide, at no additional fee, all data reports required by the state that impact 50% or more of the school districts in the state. WSIPC and NWRDC will work with state agencies to gather requirements on the required data. WSIPC will inform NWRDC staff of any mandated changes to state reports and NWRDC will communicate the information to the District. Appendix B NWRDC FTE Fees Fiscal Only NWRDC Software Support Services XXXXX Software Licensing Total FTE Fee $13.63 $20.34 $33.97 $15.56 $13.08 $28.64 $24.52 $20.34 $44.86 Student Only Full Service

  • Customer Content As part of the Services provided under this Agreement, Customer Data will be stored and processed in the data center region specified in the applicable Ordering Document. Axway shall not access Customer Content except in response to support or technical issues where Customer provides Axway with prior Customer’s written authorization required to access such Customer Content. Axway is not responsible for unauthorized access, alteration, theft or destruction of Customer Content arising from Customer’s own or its authorized users’ actions or omissions in contravention of the Documentation. Customer’s ability to recover any lost data resulting from Axway’s misconduct is limited to restoration by Axway from the most recent back-up.

  • Software Warranty We warrant that the Tyler Software will perform without Defects during the term of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.

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