Secondline Support Sample Clauses

Secondline Support. During the Distribution Term, Primus shall provide ------------------ Distributor with Secondline Support. Primus shall have no obligation to directly support End Users or Sub-Distributors. Primus need not provide any other technical support except on a basis acceptable to Primus.
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Secondline Support. Secondline Support consists of [*] provided solely to Distributor's Technical Support Contact(s) concerning the use of the Software by: (i) Distributor solely as set forth in the Agreement; (ii) Distributor's [*] End Users in accordance with the terms and conditions of License and Maintenance Agreements; and (iii) [*] specifically approved by Infospace in accordance with Section 2.d of the Agreement.
Sample 1
Secondline Support. For the lesser of the Term or for so long as Primus ------------------ is generally making support available to its end users of the applicable English language version of the Software, Primus shall provide Distributor with Secondline Support for such equivalent version existing in the Japanese language. Primus will provide Distributor with Secondline Support for a minimum of twelve (12) months after the initial release of a new version of a Primus Product for the Territory. Primus shall have no obligation to directly support End Users or Sub-Distributors. Primus shall not be obligated to provide Secondline Support to Distributor in the event that Distributor requests such support with respect to any Sub-Distributor or End User that has a total of less than ten (10) licenses of the Software. In the event that Primus, in its sole discretion, provides support to Distributor with respect to any End User or Sub-Distributor who has less than ten (10) licenses of the Software, Primus may limit such support as Primus, in its sole discretion, deems appropriate. Notwithstanding the foregoing limit on Secondline Support with respect to any End User that has a total of less than ten (10) licenses of the Software, Primus will provide Secondline Support to up to five (5) such small end user accounts, provided Distributor identifies each such account as strategic in that it has opportunity for significant additional licenses of Software (each, a "Strategic Account"). Primus may, in its discretion, cease supporting a Strategic Account if such account has not acquired more than ten (10) licenses in the 12 months following the initial sale by Distributor. Section 7.1 is hereby replaced in its entirety with the following:
Sample 1

Related to Secondline Support

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Payments for Distribution Assistance and Administrative Support Services (a) Payments to the Distributor. In consideration of the payments made by the Fund to the Distributor under this Plan, the Distributor shall provide administrative support services and distribution services to the Fund. Such services include distribution assistance and administrative support services rendered in connection with Shares (1) sold in purchase transactions, (2) issued in exchange for shares of another investment company for which the Distributor serves as distributor or sub-distributor, or (3) issued pursuant to a plan of reorganization to which the Fund is a party. If the Board believes that the Distributor may not be rendering appropriate distribution assistance or administrative support services in connection with the sale of Shares, then the Distributor, at the request of the Board, shall provide the Board with a written report or other information to verify that the Distributor is providing appropriate services in this regard. For such services, the Fund will make the following payments to the Distributor:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • CLAIMS SUPPORT The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

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