SERVICE HOURS AND AVAILABILITY Sample Clauses

SERVICE HOURS AND AVAILABILITY. Digital Banking is available 365 days a year (366 in a leap year) and 24 hours a day, except during system maintenance and upgrades. Mobile Banking availability depends on the wireless network you use and may not always be available depending on your location.
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SERVICE HOURS AND AVAILABILITY. The Service shall be available to End User 24 hours a day, 365 days a year, provided that the Service may be suspended or temporarily suspended during the maintenance as described below in Sections 2.2 and 2.5, due to issues related to the systems environment of the Partner Services, or due to other reasons out of FCPA’s control that may affect or disrupt the Service.
Sample 1
SERVICE HOURS AND AVAILABILITY. Websites: All websites service offerings are available 24 hours a day, 365 days a year with a comprehensive uptime, inclusive of both planned and unplanned service interruptions, of 99.6%. Not more than 15 hours of unplanned downtime will occur during a fiscal year and unplanned downtime will not occur in any continuous timespan longer than 4 hours. In addition to full site / system outages, the following additional criteria will be used in defining downtime which will be counted against this SLA: • Unavailability of the Ohio University homepage (xxx.xxxx.xxx) to multiple end-users in multiple locations. • Unavailability of 5% or more of the active xxxx.xxx websites to multiple end-users in multiple locations. • Degraded website performance, such as exceptionally long load times, which is visible to multiple end- users in multiple locations. Events outside the control of OIT, such as networking issues, power outages and natural disasters, will not be counted against this SLA, but will be recorded and reported via the OIT Incident Report process and posted to the OIT website at xxxxx://xxx.xxxx.xxx/oit/web/service-metrics. Support: • Service Requests will be addressed Monday – Friday, between 8am and 5pm ET (“normal business hours”), exclusive of University holidays, with response and resolution times as described in Response and Resolution Commitments below. • Incident resolution is available 24 hours a day, 365 days a year, with response and resolution times as described in Response and Resolution Commitments below. Incidents and Service Requests will be assigned a priority, determined by OIT in collaboration with Customer, based on the impact and urgency, as defined below. OIT’s response to high priority requests or incidents may delay responses to other requests. • Impact: University loss and potential damage (e.g. financial, student/faculty/staff, regulatory, security, reputation, brand) caused by the incident. • Urgency: Speed at which the university expects the incident to be resolved Incidents and Service Requests must be submitted through email to xxxxxxxxxxx@xxxx.xxx or calls to the Service Desk at 740.593.1222. Requests submitted through other channels are not covered by this agreement.
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Related to SERVICE HOURS AND AVAILABILITY

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • Minimum Excess Availability Borrower shall have Excess Availability under the Revolving Credit Loans facility of not less than the amount specified in the Schedule, after giving effect to the initial advance hereunder and after giving effect to any applicable Loan Reserves against borrowing availability under the Revolving Credit Loans.

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