Service Impact Sample Clauses

Service Impact a problem that causes minimal loss of service. The impact of the problem is minor or an inconvenience, or there are acceptable workarounds. Examples of minor incidents are:  Isolated and intermittent authentication failures; and  Minimal performance degradation. Business impact on the Province :  degraded operations and Service Levels but still processing or providing all service functions;  able to maintain (functional) acceptable levels of customer service;  issues are expected to continue;  some loss of functionality could potentially become serious; or Priority Level Description  minimal security risk to the Province. 4 (Non- Impacting) No Service Impact – a problem that causes no loss of service and in no way impedes use of the system. Examples of Incidents with no Service Impact are:  failure with delivery and correctness of operational reports; and  failure with delivery and correctness of invoices. Business impact on the Province:  able to maintain acceptable levels of service and systems and operations remain stable.
Sample 1
AutoNDA by SimpleDocs
Service Impact. 7.2.1 In the event a Service Impact service level is not met within a contract month, or has not been met as reported at the end of a contract month, as shown in Exhibit 10 attached hereto and incorporated by reference, and such impact is at the Material Failure Divergence level, ENVOY may furnish to Processor by written notice a demand that Processor correct the problem or provide an alternative solution to bring the specific service level within an acceptable range for the ensuing [____]* day period ("First Notice Period for Service Impact"). Within the initial [____]* hours of the First Notice Period for Service Impact, Processor shall meet with the designated ENVOY project executive for an incident review. During such incident review, Processor shall detail (i) the cause of the Material Failure Divergence, (ii) the solution to cure the Material Failure Divergence, and (iii) plan for prevention of the same type of future Material Failure Divergences. If Processor is unable to resolve the problem resulting in the specific Service Impact area being brought up to the Basic Service Level by the end of the First Notice Period for Service Impact, Processor shall provide ENVOY, upon written demand, immediate support to connect to another processor, at Processor's cost, while Processor cures the material breach in question. If Processor fails to resolve the problem described in this Section during the First Notice Period for Service Impact, then ENVOY may, within [____]* days thereafter ("Second Notice Period for Service Impact"), give written notice of termination of this Agreement to Processor. Such termination shall be deemed a termination for cause and to be effective on the date so specified in ENVOY's notice. The remedies provided to ENVOY
Sample 1

Related to Service Impact

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

Time is Money Join Law Insider Premium to draft better contracts faster.