Service Level Measures Sample Clauses

Service Level Measures. 3.1.1. Network Availability This refers to the availability of the Network which is defined as the communication occurring between your Customer Equipment and a central point of the Network. Network availability is expressed in terms of the proportion of time (with the exception of Planned Outages) during which communication is possible. If you believe that the Network is not available you must send a Fault Report through the appropriate channel. The Network is deemed not available when (a) the Fault Report is received by us or (b) when we give you notice acknowledging that the Network is not available. The Network will be deemed restored when the Network becomes available to you again.
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Service Level Measures. ONLINE AVAILABILITY -------------------- OBJECTIVE: Monitoring Online Services defined in Exhibit B (the "Online Services") availability and performance according to defined targets. Starting and stopping defined Online Services according to specified service availability schedules. Initiating Problem Management procedures to rectify any performance or availability failures. DEFINITION: To be available, each ONLINE SERVICES must be: (1) Accessible and usable to Wards User Community according to Wards established schedule indicated in Schedule ONLINE SERVICES set forth in Exhibit B; (2) Minimum required files open and accessible to each ONLINE SERVICES as documented in the Procedures Manual; (3) Availability is calculated utilizing ONLINE SERVICES as: WEIGHT is the total number of users per application as set forth in Exhibit B(Online Services). WEIGHTED MINUTES SCHEDULED is defined as the number of users of an application, as indicated in Online Services, times the number of minutes that application is scheduled to be available as indicated in Online Services. WEIGHTED MINUTES LOST is defined as the number of users of an application who are impacted by the loss of online usage of that application, as indicated in Online Services, and is calculated as (which will not include calculation of files unavailable when entire region is down ): (Minutes Scheduled for that application-Region Minutes Down for that -------------------------------------------------------------------- application -File Unavailable Minutes for that application)* Weight ------------------------------------------------------------------- for that application -------------------- LEVEL OF SERVICE CALCULATION is the sum for all applications of: ----------------------------- (Weighted Minutes Scheduled)-(Weighted minutes Lost) ---------------------------------------------------- Weighted Minutes Scheduled METHOD: Monitoring all Online Services to ensure their performance and availability remains within stated service levels.. The Supplier will provide console or other appropriate management processes to control the Wards mainframe environments within their control. Service Level: ---------------------------------------------------------------------- Values Metrics ---------------------------------------------------------------------- Service Level - 99.5% of all Online Services have been maintained to Wards schedules. ---------------------------------------------------------------------- Incr...
Sample 1
Service Level Measures. DATA BACKUP, ARCHIVING AND RESTORATION -------------------------------------- OBJECTIVE: To ensure proper safeguards are being taken by the Supplier to protect critical Wards data as identified by Wards with consistent, reliable, and documented process(es) for management of data backups, data archives, off-site data rotation and data restoration across the Wards environments under the Supplier's span of control.
Sample 1
Service Level Measures. SERVER AVAILABILITY ------------------- OBJECTIVE: Monitoring LAN Servers availability and performance according to defined targets. Starting and stopping defined Online Services according to specified service availability schedules. Initiating Problem Management procedures to rectify any performance or availability failures. DEFINITION: To be available, each LAN Servers must be accessible and usable to Wards Associates according to Wards established schedule. Xxxx'x XXX Servers are scheduled to be available as follows: 7x22x365 04:00-02:00 CT everyday Availability is calculated as: (Minutes Scheduled)-( Minutes Lost) ----------------------------------- Minutes Scheduled METHOD: Monitoring all LAN Servers to ensure their performance and availability remains within stated service levels. The Supplier will provide console or other appropriate management processes to control the Wards LAN Server environments within their control. SERVICE LEVEL: ---------------------------------------------------------------- VALUES METRICS ---------------------------------------------------------------- ---------------------------------------------------------------- ---------------------------------------------------------------- Service Level - 99.5% availability of all LAN Servers have been maintained to Wards schedules. ---------------------------------------------------------------- Increased Impact - Less than 98.5% availability of all LAN Servers have been maintained to Wards schedules. ---------------------------------------------------------------- IMPACT: High AFFECTED AREA: Wards Associates, applications, distribution and stores. RESPONSIBILITY: Supplier PERIOD: 7x22x365 as stated above.
Sample 1
Service Level Measures. SATELLITE Availability ---------------------- OBJECTIVE: For the Supplier to determine and maintain the availability of the devices, software and data communications services that comprise the Wards satellite network.
Sample 1

Related to Service Level Measures

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Non-tariff Measures 1. A Party shall not adopt or maintain any non-tariff measures on the importation of any good of the other Party or on the exportation of any good destined for the territory of the other Party except in accordance with its WTO rights and obligations or in accordance with other provisions of this Agreement. 2. Each Party shall ensure its non-tariff measures permitted in paragraph 1 are not prepared, adopted or applied with a view to, or with the effect of, creating unnecessary obstacles to trade between the Parties.

  • Benchmarks for Measuring Accessibility For the purposes of this Agreement, the accessibility of online content and functionality will be measured according to the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content, which are incorporated by reference.

  • Safeguard Measures The Parties note the multilateral negotiations pursuant to Article X of GATS on the question of emergency safeguard measures based on the principle of non-discrimination. Upon the conclusion of such multilateral negotiations, the Parties shall conduct a review for the purpose of discussing appropriate amendments to this Agreement so as to incorporate the results of such multilateral negotiations.

  • Interim Measures Notwithstanding any requirements for alternative dispute resolution procedures as set forth in Articles 18(B), any party to the Dispute may apply to a court for interim measures (i) prior to the constitution of the arbitral tribunal (and thereafter as necessary to enforce the arbitral tribunal’s rulings); or (ii) in the absence of the jurisdiction of the arbitral tribunal to rule on interim measures in a given jurisdiction. The Parties agree that seeking and obtaining such interim measures shall not waive the right to arbitration. The arbitrators (or in an emergency the presiding arbitrator acting alone in the event one or more of the other arbitrators is unable to be involved in a timely fashion) may grant interim measures including injunctions, attachments and conservation orders in appropriate circumstances, which measures may be immediately enforced by court order. Hearings on requests for interim measures may be held in person, by telephone, by video conference or by other means that permit the parties to the Dispute to present evidence and arguments.

  • Corrective Measures If the Participating Generator fails to meet or maintain the requirements set forth in this Agreement and/or the CAISO Tariff, the CAISO shall be permitted to take any of the measures, contained or referenced in the CAISO Tariff, which the CAISO deems to be necessary to correct the situation.

  • Usage Measurement Usage measurement for calls shall begin when answer supervision or equivalent Signaling System 7 (SS7) message is received from the terminating office and shall end at the time of call disconnect by the calling or called subscriber, whichever occurs first.

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