SERVICE QUALITY REVIEW Sample Clauses

SERVICE QUALITY REVIEW. 33.1 The Provider shall for each month of this Agreement produce and deliver to the Commissioner a report (the “Service Quality Performance Report”) detailing its performance against the Baseline Quality, Performance and Productivity Indicators, and including without limitation: 33.1. 1details of any breaches of Nationally Specified Events Thresholds that have occurred; 33.1. 2details of all Baseline Quality, Performance and Productivity Indicators satisfied; 33.1. 3details of, and reasons for, any failure to meet the Baseline Quality, Performance and Productivity Indicators; and 33.1. 4details of progress towards satisfying the Incentive Scheme Indicators, including details of all Incentive Scheme Indicators satisfied or not satisfied.
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SERVICE QUALITY REVIEW. 33.1 The Provider shall for each month of this Agreement produce and in accordance with Section 5 Part 2 of Module B (National Requirements Reported Locally) deliver to the Commissioner a report (the “Service Quality Performance Report”) detailing its performance against the Quality Requirements, and including, without limitation: 33.1.1 details of any Nationally Specified Events Thresholds that have been breached and any Never Events that have occurred; 33.1.2 details of all Quality Requirements satisfied; 33.1.3 details of, and reasons for, any failure to meet the Quality Requirements; and 33.1.4 details of progress towards satisfying any Quality Incentive Scheme Indicators, including details of all Quality Incentive Scheme Indicators satisfied or not satisfied. 33.2 The Provider, unless agreed otherwise with the Commissioner, shall submit each Service Quality Performance Report to the Commissioner within 10 Operational Days of the end of the month to which it relates or as soon as practicable, whichever is the earlier. 33.3 The Provider and the Commissioner shall review the Provider’s Service Quality Performance Report pursuant to clause 8 (Review) or as otherwise agreed.
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SERVICE QUALITY REVIEW. 43.1 The Provider shall for each month of this Agreement produce and deliver to the Commissioner a report (the “Service Quality Performance Report”) detailing its performance against the Baseline Quality, Performance and Productivity Indicators, and including without limitation: 43.1.1 details of any breaches of Nationally Specified Events Thresholds that have occurred; 43.1.2 details of all Baseline Quality, Performance and Productivity Indicators satisfied; 43.1.3 details of, and reasons for, any failure to meet the Baseline Quality, Performance and Productivity Indicators; and 43.1.4 details of progress towards satisfying the Incentive Scheme Indicators, including details of all Incentive Scheme Indicators satisfied or not satisfied. 43.2 The Provider, unless agreed otherwise with the Commissioner, shall submit each Service Quality Performance Report to the Commissioner within 10 Operational Days of the end of the month to which it relates or as soon as practicable, whichever is the earlier. 43.3 The Provider and the Commissioner shall review the Provider’s Service Quality Performance Report on a monthly basis in accordance with clause 8 (Review).
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SERVICE QUALITY REVIEW. 33.1 The Parties shall comply with their duties under the Law to improve the quality of services for Service Users through the integrated governance arrangements set out in National Standards, and having regard to Department of Health guidance on integrated governance. The Parties shall co-operate fully in this regard. 33.2 The Provider shall for each month of this Agreement produce a report (the “Service Quality Performance Report”) detailing its performance against the Service Quality Performance Indicators set out in Schedule 3 Part 4A, and including without limitation: 33.2.1 details of all Service Quality Performance Indicators satisfied; 33.2.2 details of, and reasons for, any failure to meet the Service Quality Performance Indicators; and 33.2.3 details of progress towards satisfying any Quality Performance Incentive Scheme Indicators, including details of all Quality Performance Incentive Scheme Indicators satisfied or not satisfied. 33.3 The Provider, unless agreed otherwise with the Co-ordinating Commissioner, shall submit each Service Quality Performance Report to the Co-ordinating Commissioner within 10 Operational Days of the end of the month to which it relates. 33.4 The Provider and the Co-ordinating Commissioner shall: 33.4.1 review the Provider‟s service quality performance within 5 Operational Days of the Co-ordinating Commissioner‟s receipt of the Provider‟s Service Quality Performance Report; 33.4.2 meet to review the Provider‟s service quality performance within 5 Operational Days of any request made by either the Co-ordinating Commissioner or the Provider; and 33.4.3 meet to review the Provider‟s service quality performance as soon as possible and in any event within 5 Operational Days in circumstances which either the Co-ordinating Commissioner or the Provider reasonably considers constitute an emergency, (and each of the meetings held under clauses 33.4.2 and 33.4.3 will be a “Service Quality Review Meeting”). 33.5 The Co-ordinating Commissioner may invite any of its Associates to participate in a Service Quality Review Meeting, and any Associate so invited shall use reasonable endeavours to ensure that its representative attends. Representatives who shall attend the Service Quality Review Meeting may include senior clinical or non-clinical management from the Provider and the Co-ordinating Commissioner, and from any Associate invited by the Co-ordinating Commissioner. The Co-ordinating Commissioner may in addition invite any respon...
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SERVICE QUALITY REVIEW. 29.1 The Provider shall for each month of this Agreement produce and in accordance with Schedule 5 Part 2 (National Requirements Reported Locally) deliver to the Co-ordinating Commissioner a report (the “Service Quality Performance Report”) detailing its performance against the Quality Requirements and including, without limitation: (a) details of all Quality Requirements satisfied; and (b) details of, and reasons for, any failure to meet the Quality Requirements; and (c) details of progress towards satisfying any Service Requirements, including details of all Service Requirements satisfied or not satisfied. 29.2 The Provider, unless agreed otherwise with the Co-ordinating Commissioner, shall submit each Service Quality Performance Report to the Co-ordinating Commissioner within 10 Operational Days of the end of the month to which it relates or as soon as practicable, whichever is the earlier. 29.3 The Provider and the Co-ordinating Commissioner shall review the Provider’s Service Quality Performance Report pursuant to clause 10 (Review) or as otherwise agreed.
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Related to SERVICE QUALITY REVIEW

  • Quality Assurance/Quality Control Contractor shall establish and maintain a quality assurance/quality control program which shall include procedures for continuous control of all construction and comprehensive inspection and testing of all items of Work, including any Work performed by Subcontractors, so as to ensure complete conformance to the Contract with respect to materials, workmanship, construction, finish, functional performance, and identification. The program established by Contractor shall comply with any quality assurance/quality control requirements incorporated in the Contract.

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • Use; Quality Control a. Neither party may alter the other party’s trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos. b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s trademarks only in good faith and in a dignified manner consistent with such party’s use of the trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated.

  • Image Quality You are responsible for the image quality of any Image that you transmit. If an Image that we receive from you or for deposit to your Account is not of sufficient quality to satisfy our image quality standards as we may establish them from time to time, we may reject the Image without prior notice to you. Each Image must include the front and back of the Item and the following information must be clearly readable: amount, payee name, drawer signature, date, check number, account number, routing and transit number, MICR (Magnetic Ink Character Recognition) line, and any endorsement or other information written on the check.

  • COUNTY’S QUALITY ASSURANCE PLAN The County or its agent will evaluate the Contractor’s performance under this Contract on not less than an annual basis. Such evaluation will include assessing the Contractor’s compliance with all Contract terms and conditions and performance standards. Contractor deficiencies which the County determines are severe or continuing and that may place performance of the Contract in jeopardy if not corrected will be reported to the Board of Supervisors. The report will include improvement/corrective action measures taken by the County and the Contractor. If improvement does not occur consistent with the corrective action measures, the County may terminate this Contract or impose other penalties as specified in this Contract.

  • Quality Assurance Program An employee shall be entitled to leave of absence without loss of earnings from her or his regularly scheduled working hours for the purpose of writing examinations required by the College of Nurses of Ontario arising out of the Quality Assurance Program.

  • Product Quality (a) Tesoro warrants that all Products delivered under this Agreement or any Purchaser Order shall meet the latest applicable pipeline specifications or otherwise mutually agreed upon specifications for that Product upon receipt at the applicable Terminal and contain no deleterious substances or concentrations of any contaminants that may make it or its components commercially unacceptable in general industry application. Tesoro shall not deliver to any of the Terminals any Products which: (i) would in any way be injurious to any of the Terminals; (ii) would render any of the Terminals unfit for the proper storage of similar Products; (iii) would contaminate or otherwise downgrade the quality of the Products stored in commingled storage; (iv) may not be lawfully stored at the Terminals; or (v) otherwise do not meet applicable Product specifications for such Product that are customary in the location of the Terminal. If, however, there are Products that do not have such applicable specifications, the specifications shall be mutually agreed upon by the Parties. Should Tesoro’s commingled Products not meet or exceed the minimum quality standards set forth in this Agreement or any applicable Terminal Service Order, Tesoro shall be liable for all loss, damage and cost incurred thereby, including damage to Products of third parties commingled with Tesoro’s unfit Products. (b) TLO shall have the right to store compatible Products received for Tesoro’s account with Products belonging to TLO or third parties in TLO’s commingled storage tanks. TLO shall handle Tesoro’s fungible Products in accordance with TLO’s prevailing practices and procedures for handling such Products. The quality of all Products tendered into commingled storage for Tesoro’s account shall be verified either by Tesoro’s refinery analysis or supplier’s certification, such that Products so tendered shall meet TLO’s Product specifications. All costs for such analysis shall be borne solely by Tesoro. TLO shall have the right to sample any Product tendered to the Terminals hereunder. The cost of such sampling shall be borne solely by TLO. All Products returned to Tesoro shall meet or exceed Product specifications in effect on the date the Products are delivered to Tesoro. Notwithstanding any other provision herein, any and all Products that leave the Terminals shall meet all relevant ASTM, EPA, federal and state specifications, and shall not leave the Terminals in the form of a sub-octane grade Product. (c) TLO shall exercise reasonable care to ensure that all Products delivered by third parties into commingled storage with Tesoro’s Products meet applicable Product specifications for such Product that are customary in the location of the Terminal. In the event that Tesoro’s Products are commingled with third-party Products that do not meet or exceed the minimum quality standards set forth in this Agreement or any Terminal Service Order, TLO shall be liable for all loss, damage and cost incurred thereby.

  • EMHS Governance, Safety and Quality Requirements 4.1 Participates in the maintenance of a safe work environment. 4.2 Actively participates in the Peak Performance program. 4.3 Supports the delivery of safe patient care and the consumers’ experience including participation in continuous quality improvement activities in accordance with the requirements of the National Safety and Quality Health Service Standards and other recognised health standards. 4.4 Completes mandatory training (including safety and quality training) as relevant to role. 4.5 Performs duties in accordance with the EMHS Vision and Values, WA Health Code of Conduct, Occupational Safety and Health legislation, the Disability Services Act and the Equal Opportunity Act and Government, WA Health, EMHS and Departmental / Program specific policies and procedures.

  • NMHS Governance, Safety and Quality Requirements 2.1 Participates in the maintenance of a safe work environment. 2.2 Participates in an annual performance development review. 2.3 Supports the delivery of safe patient care and the consumers’ experience including participation in continuous quality improvement activities in accordance with the requirements of the National Safety and Quality Health Service Standards and other recognised health standards. 2.4 Completes mandatory training (including safety and quality training) as relevant to role. 2.5 Performs duties in accordance with Government, WA Health, North Metropolitan Health Service and Departmental / Program specific policies and procedures. 2.6 Abides by the WA Health Code of Conduct, Occupational Safety and Health legislation, the Disability Services Act and the Equal Opportunity Act.

  • SMHS Governance, Safety and Quality Requirements 4.1 Participates in the maintenance of a safe work environment. 4.2 Participates in an annual performance development review. 4.3 Supports the delivery of safe patient care and the consumers’ experience including participation in continuous quality improvement activities in accordance with the requirements of the National Safety and Quality Health Service Standards and other recognised health standards. 4.4 Completes mandatory training (including safety and quality training) as relevant to role. 4.5 Performs duties in accordance with Government, WA Health, South Metropolitan Health Service and Departmental / Program specific policies and procedures. 4.6 Abides by the WA Health Code of Conduct, Occupational Safety and Health legislation, the Disability Services Act and the Equal Opportunity Act.

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