SERVICES PROVIDED BY CURALINC. CuraLinc hereby agrees to perform or assist in the performance of the following services for Company.
1. Provide on-going consultation for the Company’s EAP, to include the overall design, development, implementation and management of the Program.
2. Provide telephonic access to the Program 24 hours/day, seven days/week, 365 days/year.
3. Provide an intake Assessment including, but not limited to: gathering psychosocial history; identifying Presenting Issue(s), treatment history and substance abuse history; completing a risk assessment of the CIEBD; and determining the appropriate level of care.
a. If the Presenting Issue(s) can be resolved within the framework of the EAP’s Short-Term Counseling model, CuraLinc will provide clinical consultation and individual case management to CIEBDs, which will include:
i. In-the-moment support and, if necessary, immediate crisis counseling.
SERVICES PROVIDED BY CURALINC. XxxxXxxx hereby agrees to perform or assist in the performance of the following services for Company.
1. Provide on-going consultation for the Company’s EAP, to include the overall design, development, implementation and management of the Program.
2. Provide telephonic access to the Program 24 hours per day, seven days per week, 365 days per year.
3. Provide an intake Assessment including, but not limited to: gathering psychosocial history; identifying Presenting Issue(s), evaluating treatment and substance abuse history; completing a risk profile for the CIEBD; and developing the appropriate care plan.
a. If the Presenting Issue(s) can be resolved within the framework of the EAP model, CuraLinc will provide clinical consultation and individual case management to CIEBDs, which will include:
i. In-the-moment support and, if necessary, immediate crisis counseling.
ii. Short-Term Counseling or Sub-Clinical Coaching.
1. Referral for up to four (4) sessions per Presenting Issue (the Limitation).
2. At the CIEBD’s discretion, the aforementioned sessions may be delivered either in-person or via Distance Counseling.
iii. Post-case referral to an appropriate professional or helping agency, when appropriate.
iv. Follow-up on each case to determine success of the rehabilitation process or need for further assistance.
b. If the initial Assessment reveals that treatment is required beyond the scope of the EAP, CuraLinc will provide the CIEBD with appropriate referrals for providers or facilities that are in the CIEBD’s community or benefit plan network.
i. CuraLinc will verify the CIEBD’s eligibility.
ii. CuraLinc will educate the CIEBD regarding the upcoming sequence of events.
iii. CuraLinc will give the CIEBD names and contact information of in-network providers or facilities that are appropriate for his/her condition.
4. Assist in the internal promotion of the Program, including the development of an engagement strategy, which may include the preparation and delivery of posters, flyers, wallet cards, introductory letters, electronic messages and newsletters.
5. Provide activity reports that include aggregated trends and utilization from the Program, but do not include information about individual CIEBD participants.
6. Create and provide an EAP web platform customized for Company that includes, but is not limited to, information, articles, resource search engines, audio and video files, “how-to” guides, a form to schedule a call back or request more information, a ...
