Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible. No employee shall file a grievance until she has first given her immediate supervisor the opportunity of adjusting her complaint. The complaint must be addressed with the Supervisor within five (5) working days of the issue giving rise to the complaint. If the complaint is not satisfactorily resolved within five (5) working days after the employee has addressed their complaint with the immediate supervisor, the complaint may be taken up as a grievance in the following manner: Step 1 Failing satisfactory settlement within five (5) working days after the concern was submitted under the Complaint step, the employee will submit to the Department Head a written statement of the particulars of the grievance and the redress sought. The Department Head shall render his/her decision within five (5) working days after receipt of such notice. Step 2 Failing settlement being reached in Step 1, the Grievance Committee will submit the written grievance to the Chief Administrative Officer, who shall render his/her decision within five (5) working days after receipt of such notice. Step 3 Failing a satisfactory settlement being reached in Step 2, the Union may refer the dispute to arbitration.
Appears in 4 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
