Software Problems Sample Clauses

Software Problems. The Eligible User will inform the Contractor of all errors, difficulties or other problems with the software of which the Eligible User becomes aware. The Contractor will make all reasonable efforts to promptly fix or promptly provide workarounds for any material errors reported to the Contractor. The Contractor may request the Eligible User’s reasonable cooperation in resolving any such errors, difficulties or other problems by providing the Contractor an overview of input, output and all other data it may reasonably request in order to reproduce operating conditions similar to those present when such errors, difficulties or other problems were discovered.
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Software Problems. JCTO shall provide ACT detailed information when reporting a Software Problem. Examples of relevant information include the date and time the problem occurred, a detailed description of the issue in terms of impact on business processing, the process that was being performed within the ACT System when the error occurred, system error message received and the user ID operating the system. This information will be captured using the PRC form or a document template of similar nature which must be approved by JCTO. (See Schedule J.) Software Problems will be assigned a priority and resolved within the timeframe outlined in Schedule H. Once ACT develops and internally tests the Object Fix for a Software Problem, ACT will migrate the Object Fix to the Test System. This migration will occur on a schedule outside Normal Business Hours. Within three (3) days of the migration, JCTO shall verify that the Object Fix is operating as needed. Unless a written notice of exception is received from JCTO, ACT shall migrate the Object Fix to the Primary System after Normal Business Hours, following JCTO’s three day review period. If continued Software Problem(s) are identified with a particular Object Fix, ACT will correct and re-test before migrating the Object Fix back to the Primary System.
Sample 1
Software Problems. Software problems are often not covered by all of the software and/or hardware manufacturer’s warranty claims. If a warranty claim is made to Consultant and it is determined that the error lies within the software, Client will be charged Consultant’s base rate diagnostic fees. Consultant will run comprehensive tests, pinpoint the problem and provide Client with a firm quote. Consultant will quote time and materials, based upon our standard technician repair rate. Software issues that Client will be charged for include, but are not limited to: operating system errors, software configuration problems, incorrect printer setup, improper installation of previously installed software, virus infections and media problems. DATA RECOVERY AND BACKUP Consultant shall not be responsible for any programs or data stored on your computer. Requests for recovery and restore functions will be at Consultant’s standard labor rates. Client recognizes that data recovery can be tedious, costly and in some cases, unsuccessful.
Sample 1
Software Problems. ESI has provided access to Newco and the Parent to all records of ESI with respect to Software fixes (including fixes currently in progress), problem lists, maintenance of the Software, and customer complaints. All material warranty claims within the last three (3) years (including any pending claims) relating to the Software are described in Schedule 3.8(c).
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Software Problems. Enact has provided access to Newco and Parent of all written records of Enact with respect to Software fixes (including fixes currently in progress), problem lists, maintenance of the Software, and customer complaints. All material warranty
Sample 1

Related to Software Problems

  • Software Title and ownership to Existing Software Product(s) delivered by Contractor under the Contract that is normally commercially distributed on a license basis by the Contractor or other independent software vendor proprietary owner (“Existing Licensed Product”), embedded in the Custom Products, shall remain with Contractor or the proprietary owner of other independent software vendor(s) (ISV). Effective upon acceptance, such Product shall be licensed to Authorized User in accordance with the Contractor or ISV owner’s standard license agreement, provided, however, that such standard license, must, at a minimum: (a) grant Authorized User a non-exclusive, perpetual license to use, execute, reproduce, display, perform, adapt (unless Contractor advises Authorized User as part of Contractor’s proposal that adaptation will violate existing agreements or statutes and Contractor demonstrates such to the Authorized User’s satisfaction) and distribute Existing Licensed Product to the Authorized User up to the license capacity stated in the Purchase Order or work order with all license rights necessary to fully effect the general business purpose(s) stated in the Bid or Authorized User’s Purchase Order or work order, including the financing assignment rights set forth in paragraph (c) below; and (b) recognize the State of New York as the licensee where the Authorized User is a state agency, department, board, commission, office or institution. Where these rights are not otherwise covered by the ISV’s owner’s standard license agreement, the Contractor shall be responsible for obtaining these rights at its sole cost and expense. The Authorized User shall reproduce all copyright notices and any other legend of ownership on any copies authorized under this clause. Open source software is developed independently of Contractor and may be governed by a separate license (“open source software”). If the open source software is governed by a separate License and provided under this Contract, Contractor shall provide a copy of that license in the applicable Documentation and the Authorized User's license rights and obligations with respect to that open source software shall be defined by those separate license terms and subject to the conditions, if any, therein. Nothing in this Contract shall restrict, limit, or otherwise affect any rights or obligations the Authorized User may have, or conditions to which the Authorized User may be subject, under such separate open source license terms.

  • Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.

  • Third Party Software 1. The Software may contain third party software that requires and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located at xxxx://xxx.xxxxxxxxx.xxx/thirdparty/index.html and are made a part of and incorporated by reference into this XXXX. By accepting this XXXX, You are also accepting the additional terms and conditions, if any, set forth therein.

  • Network PHARMACY is a retail, mail order or specialty pharmacy that has a contract to accept our pharmacy allowance for prescription drugs and diabetic equipment or supplies covered under this plan. NETWORK PROVIDER is a provider that has entered into a contract with us or other Blue Cross and Blue Shield plans. For pediatric dental care services, network provider is a dentist that has entered into a contract with us or participates in the Dental Coast to Coast Network. For pediatric vision hardware services, a network provider is a provider that has entered into a contract with EyeMed, our vision care service manager.

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