STAFF AND CUSTOMER SERVICE Sample Clauses

STAFF AND CUSTOMER SERVICE. The Authority requires the Potential Provider to provide a sufficient level of resource throughout the duration of the Contract in order to consistently deliver a quality service to all Parties. Potential Provider’s staff assigned to the Contract shall have the relevant qualifications and experience to deliver the Contract. The Potential Provider shall ensure that staff understand the Authority’s vision and objectives and will provide excellent customer service to the Authority throughout the duration of the Contract.

STAFF AND CUSTOMER SERVICE. 8.1 The Trusts expect the Suppliers to have the relevant previous experience to manage a contract of this size with Multi-site Trusts. 8.2 The Trusts are looking for a Supplier who has experience within the other Temporary workers groups. 8.3 The Trusts may require an onsite presence to support the Managed Service process, to be clarified within individual Trusts. 8.4 Suppliers should suggest any other innovative ways of supporting the managed service other than onsite presence if the Supplier feels an onsite presence is not required, such as a live dashboard. 8.5 The Supplier shall provide a sufficient level of resource throughout the duration of the Contract in order to consistently deliver a quality service. 8.6 The Supplier’s staff assigned to the Contract shall have the relevant qualifications and experience to deliver the Contract to the required standard. 8.7 The Supplier shall ensure that staff understand the Authority’s vision and objectives and will provide excellent customer service to the Trust throughout the duration of the Contract.

STAFF AND CUSTOMER SERVICE. 13.1. The Supplier resources assigned to the Contract shall have the relevant qualifications and experience to deliver the Contract to the required standard. The Supplier shall provide the supporting evidence, if required, by the Contracting Authority. 13.2. The Supplier shall ensure that their staff understand the Contracting Authority’s vision and objectives and will provide excellent customer service to the Authority throughout the duration of the Contract. 13.3. The Supplier shall inform the Contracting Authority of All their key personnel names and contact details, including: 13.3.1. Account Manager 13.3.2. Delivery Lead

STAFF AND CUSTOMER SERVICE. 9.1 The Supplier shall provide a sufficient level of resource throughout the duration of the Con- tract in order to consistently deliver a quality service. 9.2 The Supplier’s staff assigned to the Contract shall have the relevant qualifications and expe- rience to deliver the Contract to the required standard. 9.3 The Supplier shall ensure that staff understand the Authority’s vision and objectives and will provide excellent customer service to the Authority throughout the duration of the Contract.

STAFF AND CUSTOMER SERVICE. The Supplier shall provide a sufficient level of resource throughout the duration of the Call-Off Contract in order to consistently deliver a quality service. The Supplier’s staff assigned to the Call-Off Contract shall have the relevant qualifications and experience to deliver the Contract to the required standard. The Supplier shall ensure that staff understand the IPA’s vision and objectives and will provide excellent customer service to the IPA throughout the duration of the Call-Off Contract. The IPA will measure the quality of the Supplier’s delivery by: SLA Service Area KPI Description Target SLA21 Response Time2 Time to acknowledge and commence activities to address the incident. This includes the IPA and Supplier agreement on incident priority level. See priority table SLA31 Resolution Time Time to resolve incidents See priority table Priority definitions and targets for SLA2 and SLA3 are shown in the table below. Priority Level Definition Resolution Target Continued non-compliance (three or more consecutive months) with SLAs and/or below target KPIs shall initiate a performance review by the IPA with the Supplier and can lead to early termination of the Contract.

STAFF AND CUSTOMER SERVICE. 14.1 The Supplier shall provide a sufficient level of resource throughout the duration of the Contract in order to consistently deliver a quality service. 14.2 The Supplier’s staff assigned to the Contract shall have the relevant qualifications and experience to deliver the Contract to the required standard. 14.3 The Supplier shall ensure that staff understand the Authority’s vision and objectives and will provide excellent customer service to the Authority throughout the duration of the Contract. 14.4 Any change of key personnel need to be approved with CCS and bio’s provided to ensure suitable personnel are appointed in their place, please provide 4 weeks’ notice to CCS before the change.

STAFF AND CUSTOMER SERVICE. 3.4.1. Providers shall provide a sufficient level of resource throughout the duration of the RM3784: PEPPOL Access Point Services Framework Agreement and Call Off Agreements thereunder in order to consistently deliver a quality Service to all Parties. 3.4.2. All Provider’s assigned staff to the RM3784: PEPPOL Access Point Services Framework Agreement and Call Off Agreements thereunder shall have the capability (and including qualifications and experience) deemed necessary by the Potential Providers to deliver the Services 3.4.3. For all work undertaken via this Framework Agreement, the Provider shall ensure that their staff understand the Contracting Body’s vision and objectives and shall provide excellent customer service to the Contracting Body throughout the duration of the Call Off Agreement.

STAFF AND CUSTOMER SERVICE. Potential suppliers shall provide a brief CV for any candidates demonstrating they have the relevant skills, qualifications and experience to deliver the Contract. The Potential supplier shall ensure that staff understand the Authority’s vision and objectives and will provide excellent customer service to the Authority throughout the duration of the Contract.

STAFF AND CUSTOMER SERVICE. The Supplier shall be required to work closely with: The Authority’s authorised representatives and additionally as required with other departments within the Authority, including but not limited Commercial, Capital Projects, Property Finance, Workplace Services. in support of project and/or operational delivery; and The Authority’s partner as required in delivering the service including but not limited to property partner, performance partner, FM providers . The Supplier shall provide a sufficient level of resource throughout the Term in order to consistently deliver a quality service. The Supplier’s staff assigned to the Services shall have the relevant qualifications and experience to deliver the Agreement to the required standards as set out in the Agreement. The Supplier shall ensure that staff understand the Authority’s vision and objectives and will provide excellent customer service to the Authority throughout the duration of the Term. The Supplier shall provide a named account manager, accessible to the Authority’s Utilities Team during the working hours described in section 15: Non-functional requirements. The Supplier shall provide a first line support desk, accessible to all users via dedicated email during the same hours. Account Managers and Support Desk shall respond to all queries within 1 working day. Simple queries to be responded to in 1 Working Day, reports to be provided within 3 Working Days.