Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment request. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff:
5.4.5.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens;
5.4.5.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;”
5.4.5.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments or otherwise performing Services; and,
5.4.5.4. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on:
a. Citizens’ policy history, background, interpretation and application;
b. estimating platforms related to any Citizens’ specific procedures or guidelines;
c. assignment workflow;
d. communications expectations;
e. Public Records requirements; and,
f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. ...
Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training all staff performing Appraisal Services on Citizens policies and procedures. Upon Contract execution, and by June 15th annually thereafter, Citizens will conduct a mandatory “Training Workshop” whereby Citizens will train Vendor’s training resource(s) and will provide all applicable policies, procedures and training materials to be used during Vendor’s initial and annual training of Vendor Staff. Vendor must ensure the required training is completed by its staff prior to staff performing any Appraisal Services on behalf of Citizens. Vendor’s Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, the Vendor shall be responsible for maintaining complete training records for all staff performing Appraisal Services. At its sole discretion, Citizens reserves the right, to institute learning via a learning management system that tracks and records Vendor Staff training and scores.
Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all Citizens policies and procedures applicable to the Services. Upon execution of this Agreement Citizens may require a “Training Workshop” whereby Citizens will train Vendor’s training resource(s) and will provide all applicable policies, procedures, and training materials to be used during Vendor’s initial and annual training of Vendor Staff prior to performing any Services on behalf of Citizens. Vendor Staff may be required to attend additional training sessions as deemed necessary by Citizens. In addition to training, the Vendor shall be responsible for maintaining complete training records for all staff performing Services. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores.
