Vendor Staff Training. Vendor shall be responsible to facilitate and present training to Vendor Staff that will be providing Services on all applicable Citizens’ policies, Citizens’ systems, and other applicable items identified by Citizens. Vendor must conduct its staff training using training materials provided by Citizens and will be responsible to train all individuals who will be working on, or in any way associated with this Agreement on an initial and annual basis. The required initial training must be completed prior to Vendor receiving and accepting any Assignments. Vendor Staff may be required to attend additional training (online and/or classroom) sessions, as is deemed necessary by Citizens’ Contract Manager or designee. Citizens reserves the right to attend, request proof of attendance and/or completion documents from the Vendor. Vendor will provide Citizens’ Contract Manager or designee with proof of training no later than ten (10) calendar days after completion of training. Vendor shall be responsible for maintaining complete training records for Vendor Staff. To meet Citizens’ training requirements, Vendor shall complete the following for Vendor Staff who are providing Services:
3.7.5.1. Vendor, at its own expense, shall participate in Citizens’ initial half-day training for Vendor’s provided trainers, which will be a train-the trainer environment to be held at Citizens’ Jacksonville office location.
3.7.5.2. Vendor shall provide, at a minimum, annual recertification training with Citizens’ issued training materials to Vendor Staff. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, documents, and the training site location. In addition, Vendor shall ensure that Vendor Staff are properly trained and proficient in the use of the most recent version of CAIS, any alternative Assignment notification and/or management system, and any other legislatively mandated training. Citizens’ reserves the right, at its sole discretion, to institute the training via a learning management system that tracks and records Vendor Staff training and scores.
Vendor Staff Training. At its sole discretion, Citizens reserves the right, to institute trainings via a learning management system that tracks and records Vendor Staff training and scores. Vendor must provide all training in its entirety prior to Vendor Staff receiving and accepting any Work Assignments or otherwise performing the Services. As Citizens identifies additional training throughout the life of the Contract, Vendor Staff must also complete the additional training within the number of days specified by Citizens and upon delivery of material to Vendor. Vendor must provide recertification training with Citizens-issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents, and the training site location. Citizens' certification requirements could include but may not be limited to training on:
3.8.1. Citizens' policy history, background, interpretation and application;
3.8.2. Citizens-specific systems, procedures, guidelines, etc.;
3.8.3. Work Assignment workflow;
3.8.4. Communications expectations;
3.8.5. Public Records requirements; and
3.8.6. Ethics and confidentiality requirements.
Vendor Staff Training. Vendor shall be responsible to facilitate and present training to Vendor Staff that will be providing Services on all applicable Citizens’ policies, Citizens’ systems, and other applicable items identified by Citizens. Vendor must conduct its staff training using training materials provided by Citizens and will be responsible to train all individuals who will be working on, or in any way associated with this Agreement on an initial and annual basis. The required initial training must be completed prior to Vendor receiving and accepting any Assignments. Vendor Staff may be required to attend additional training (online and/or classroom) sessions, as is deemed necessary by Citizens’ Contract Manager or designee. Citizens reserves the right to attend, request proof of attendance and/or completion documents from the Vendor. Vendor will provide Citizens’ Contract Manager or designee with proof of training no later than ten (10) calendar days after completion of training. Vendor shall be responsible for maintaining complete training records for Vendor Staff. To meet Citizens’ training requirements, Vendor shall complete the following for Vendor Staff who are providing Services: Effective 4/27/15 – Revised 2/28/17 _
3.7.5.1. Vendor, at its own expense, shall participate in Citizens’ initial half-day training for Vendor’s provided trainers, which will be a train-the trainer environment to be held at Citizens’ Jacksonville office location.
3.7.5.2. Vendor shall provide, at a minimum, annual recertification training with Citizens’ issued training materials to Vendor Staff. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, documents, and the training site location. In addition, Vendor shall ensure that Vendor Staff are properly trained and proficient in the use of the most recent version of CAIS, any alternative Assignment notification and/or management system, and any other legislatively mandated training. Citizens’ reserves the right, at its sole discretion, to institute the training via a learning management system that tracks and records Vendor Staff training and scores.
Vendor Staff Training. Vendor shall be responsible for training all Vendor Staff that will be providing Services under this Agreement on all applicable Citizens’ policies, Citizens’ systems and other applicable items identified by Citizens. Vendor must conduct its staff training using training materials provided by Citizens and will be responsible to train all persons who will be working on, or in any way associated with this Agreement on an initial and annual basis. The required initial training must be completed prior to Vendor receiving and accepting any Work Assignments. Vendor Staff may be required to attend additional training (online and/or classroom) sessions, as is deemed necessary by Citizens’ Contract Manager or designee. Citizens reserves the right to attend, request proof of attendance and/or completion documents from the Vendor. Vendor will provide Citizens’ Contract Manager or designee with proof of training no later than ten (10) calendar days after completion of training. Vendor shall be responsible for maintaining complete training records for all Vendor Staff associated with this Agreement. To meet Citizens training requirements, the Vendor shall complete the following for all Vendor’s Staff who are providing services under this Agreement:
A. Present initial training materials in an in person training session.
B. Provide, at a minimum, annual recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, documents and the training site location. In addition, Vendor shall ensure that all Vendor Staff are properly trained and proficient in the use of the most recent version of CAIS and any other Work Assignment management systems utilized by Citizens. Citizens’ reserves the right, at its sole discretion, to institute the training via a learning management system that automatically tracks and records Vendor Staff training and scores.
Vendor Staff Training a. The VENDOR shall be responsible for assuring training and competency of staff hired to work in DDDS contracted services in accord with the DDDS Training Policy found at: xxxxx://xxxx.xxxxxxxx.xxx/dhss/ddds/ddds_policy_main.html
b. The VENDOR shall establish and maintain staff documentation records on-site for certificates or licenses that are not maintained on the DDDS designated Web-Based Training System. Records must be readily available for DDDS site surveys, investigations, or other DDDS verification efforts.
c. The DIVISION may offer training as resources are available, but the VENDOR is responsible for locating and securing training for staff from whatever source necessary to ensure staff is trained in accord with the DDDS Training Policy.
d. The VENDOR is responsible for devising, implementing and documenting verification of staff competencies after any completed staff training in accord with the training protocol/curricula. When the curricula does not provide a method of competency assessment, the VENDOR is responsible for devising, implementing and documenting a method of competency verification for each staff member.
e. The VENDOR is responsible for assuring proper training required to perform contracted services for any specific service identified in the service recipient’s Person-Centered Plan that is not specifically included in the Training Policy.
f. The VENDOR is responsible for ensuring staff is trained on and has references for all DDDS Provider Standards for Home and Community Based Services that guide or affect their specific job duties found here:
g. Failure to achieve stable and consistent compliance with training requirements may result in DDDS offering technical assistance.
