Technical Support and Maintenance – Service Level Agreement Sample Clauses

Technical Support and Maintenance – Service Level Agreement. 6.1 The Service Provider shall support the Technology with: ● First line support (e.g. Support Team cover and a System Administrator during Support Hours); and ● Second line support (e.g. routine fixes, scheduled site maintenance, corrections).
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Related to Technical Support and Maintenance – Service Level Agreement

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

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