Technical Support Policy Sample Clauses

Technical Support Policy. We will use commercially reasonable efforts to provide you with technical support in accordance with our Technical Support Policy, based on the Technical Support plan that you select. You can add a Technical Support plan to your account by selecting the appropriate plan via the Predix Site or in applicable Order Documents. Some Technical Support plans require commitment to a specific plan term. You may not change or cancel a Technical Support plan commitment prior to the expiration of such plan term, except if you terminate this Agreement, in accordance with its terms and conditions. Technical Support plans having a term commitment will automatically renew for additional plan terms, unless you give us written notice, at least ninety (90) days prior to the renewal date, of your intention to cancel or change Technical Support plans.
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Technical Support Policy. We may change, discontinue, or add to the Technical Support Policy or Technical Support plans from time to time upon notice to you.
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Technical Support Policy. Current will use commercially reasonable efforts to provide Partner with technical support for the APIs.
Sample 1
Technical Support Policy. Current may change, discontinue or add to the Technical Support Policy or Technical Support plans from time to time upon notice to Partner.
Sample 1
Technical Support Policy. GE will use commercially reasonable efforts to provide Partner with technical support for the APIs.
Sample 1
Technical Support Policy. GE may change, discontinue or add to the Technical Support Policy or Technical Support plans from time to time upon notice to Partner.
Sample 1
Technical Support Policy. Our support contract includes telephone, web and email support by a dedicated technical support team. Who is Covered? What is included? • Customers who purchase DDM Support will be supported on two versions prior to the latest release. • Customers are responsible for ensuring that their software is regularly upgraded to a supportable version. • Customers who are unable to upgrade should read Customer Responsibilities below. • Unlimited telephone support with trained personnel (09.00 to 17.00 GMT Monday to Friday) • Telephone response goal within four business hours • Support Call Logging & Tracking • Escalation Plan for support calls • Annual Support start and expiry date • An itemised list of all supported Software* • Administration of Customer Contracts • Suitable upgrade plan, depending on level of support purchased** • Standard, proactive email notifications • Online problem status • User forums/groups * No products other than those listed on your schedule are covered by this arrangement. **Additional assistance for the installation of products will be charged at consultancy rates.
Sample 1
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Related to Technical Support Policy

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operational Support Systems (OSS 2.13.1 BellSouth has developed and made available the following electronic interfaces by which <<customer_name>> may submit LSRs electronically. LENS Local Exchange Navigation System EDI Electronic Data Interchange TAG Telecommunications Access Gateway

  • TECHNICAL SUPPORT AND MAINTENANCE If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Operational Support Systems <<customer_name>> shall pay charges for Operational Support Systems (OSS) as set forth in this Agreement in Attachment 1 and/or in Attachments 2, 3 and 5, as applicable.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Operations Support Systems Verizon systems for pre-ordering, ordering, provisioning, maintenance and repair, and billing.

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