Escalation Plan Sample Clauses

Escalation Plan. The Prime Contractor shall provide an Escalation Plan which details procedures, processes, and personnel for use during a CTS failure. The Prime Contractor shall provide three (3) escalation levels from the organization to address unanticipated difficulties like installation concerns, system downtime, and degradation of services. The Prime Contractor shall also provide additional escalation policies and points of contact, including contact numbers (office telephone, mobile telephone, facsimile, e-mail), titles, and chain of command, for use in case the Prime Contractor's efforts by the single point of contact are insufficient in resolving a particular situation. If the primary contact point is not the CTS Project Manager, the Prime Contractor shall clarify the relationship of the Project Manager in the escalation process. The CTS escalation procedures shall be subject to State approval and all Prime Contractor staff identified in the escalation plan shall be capable of being contacted by the authorized State staff.
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Escalation Plan a. In the event of issues that cannot be resolved at the project team level, issues should be escalated to Xxxx Xxxxxxx of Medidata and Laetitia Cousin of Customer, the respective project Executive Sponsors, for resolution.
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Escalation Plan. The Contractor shall provide an Escalation Plan, which documents the Contractor’s approach to dispute resolution at the task order level and any mechanisms it has put in place for raising issues to the Domain Contracting Officer. This document should include any situations that the Contractor has identified which would trigger an automatic escalation of an issue to the Domain Contracting Officer. This Plan is due no later than 90 days after contract award, and shall be provided in Adobe electronic format via email, to the designated recipients outlined in the deliverables table. The subject line of the email notice presenting the submission of the monthly report shall be annotated with – IDIQ Escalation Plan (state the date of submission). The Plan will be reviewed, and either accepted or rejected for revisions by the Domain Contracting Officer within 15 business days of receipt of the document. Upon acceptance, the Contracting Officer will sign the plan, and return a copy of the document to the Contractor for its records.
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Escalation Plan. Genpact shall follow the escalation procedures set forth in Exhibit H attached hereto and shall contact Advanta as required using the Escalation Contact List attached hereto as Exhibit I.
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Escalation Plan. The technician on call will follow the published escalation plan in the event that the problem cannot be resolved. Contract No. 92MR067A ATTACHMENT 7 0935/37-S3 -65- 4/1/92
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Escalation Plan. In the case of frequent complaints and repetitive errors, we assume that processes were not properly performed by the supplier, that inspections were inadequate and that employees were not sufficiently qualified for the work until the supplier refutes such claims. The resulting additional effort and costs can be avoided and are to be eliminated as quickly as possible. The following escalation plan consists of three escalation level and shows you the necessary activities, reactions and consequences for delivery of non-agreed quality: level 3 • Blocking the supplier for new projects if steps 1 + 2 ineffective level 2 Execution of the activities/measures of the supplier complaint and level 1 plus: • Quality discussion with the supplier's management • 100% outgoing goods inspection at the supplier's location - Identification of the delivery • Short-term supplier visits • Intensive supplier support • Reduction of the delivery share • Debit for complaint processing Duration of level 2: maximum three months if level 1 is ineffective level 1 Execution of the activities/measures of the supplier complaint plus: • Info to the management of the supplier • 100% outgoing goods inspection at the supplier's location - Identification of the delivery • Debit for complaint processing Duration of level 1: maximum three months (Repeat error = error image that occurs repeatedly with one and the same item) Supplier complaint • Test report Kieback GmbH & Co. KG -> 8D-Report Supplier • 100% sorting of all stocks at Kieback GmbH & Co. KG by the supplier or by companies commissioned by the supplier • 100% inspection for fault characteristic until stable delivery quality is guaranteed again. • Debit for complaint processing
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Escalation Plan 
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Related to Escalation Plan

  • Implementation Plan The Authority shall cause to be prepared an Implementation Plan meeting the requirements of Public Utilities Code Section 366.2 and any applicable Public Utilities Commission regulations as soon after the Effective Date as reasonably practicable. The Implementation Plan shall not be filed with the Public Utilities Commission until it is approved by the Board in the manner provided by Section 4.9.

  • Management Plan The Management Plan is the description and definition of the phasing, sequencing and timing of the major Individual Project activities for design, construction procurement, construction and occupancy as described in the IPPA.

  • Emergency Mode Operation Plan Contractor must establish a documented plan to enable continuation of critical business processes and protection of the security of electronic County PHI or PI in the event of an emergency. Emergency means any circumstance or situation that causes normal computer operations to become unavailable for use in performing the work required under this Agreement for more than twenty-four (24) hours.

  • Staffing Plan The Board and the Association agree that optimum class size is an important aspect of the effective educational program. The Polk County School Staffing Plan shall be constructed each year according to the procedures set forth in Board Policy and, upon adoption, shall become Board Policy.

  • Transition Plan In the event of termination by the LHIN pursuant to this section, the LHIN and the HSP will develop a Transition Plan. The HSP agrees that it will take all actions, and provide all information, required by the LHIN to facilitate the transition of the HSP’s clients.

  • Action Plan A form documenting key tasks that must be completed to create change. Action plans detail how resources are to be used to get the planned work done.

  • Operating Plan To Agent and Lenders, as soon as available, but not later than thirty (30) days after the end of each Fiscal Year, an annual combined operating plan (the "Operating Plan") for Parent and its Subsidiaries, approved by the Board of Directors of Parent, for the following Fiscal Year, which (i) includes a statement of all of the material assumptions on which such plan is based, (ii) includes projected monthly income statement, balance sheets and source and use of funds for the following year and (iii) Borrowing Availability projections, all prepared on the same basis and in similar detail as that on which operating results are reported (and in the case of cash flow projections, representing management's good faith estimates of future financial performance based on historical performance), and including plans for personnel, Capital Expenditures and facilities.

  • Implementation of Corrective Action Plan After the Corrective Action Plan is finalized, the Purchasers shall use reasonable best efforts to implement the finalized Corrective Action Plan on the timeline set forth therein and provide periodic reports (as provided for therein) to the Sellers on the status of their implementation of the Corrective Action Plan.

  • Flexible Work Schedule A flexible work schedule is any schedule that is not a regular, alternate, 9/80, or 4/10 work schedule and where the employee is not scheduled to work more than 40 hours in the "workweek" as defined in Subsections F. and H., below.

  • Classification Plan The Classification Plan prepared by the provincial negotiating employer group after consultation with the provincial negotiating union group for the categories of technical and paratechnical support, administrative support and labour support positions, February 7, 2011 edition, including any change made or new class added during the term of the agreement.

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