TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week · Review frequently asked questions, including transfer requirements and corporate actions data · Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) · Change account addresses · Replace lost, stolen or uncashed checks · Replace lost, stolen or non-received Stock Certificates · Obtain a duplicate Form 1099 · Sign up for electronic delivery (e.g., for proxy materials) · Request a certificate for shares held in book-entry or plan form · Enroll to have dividends directed toward purchase of additional Shares · Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives
TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES)
TECHNOLOGY AND INTERNET ACCESS. (a) Visitors may be provided with wireless internet access. We ask that you consider helping to cover the costs of downloads if your usage is excessive. You must use the internet responsibly and in a manner consistent with the values of the Mission.
TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES) • Distribute “welcome” material to new Shareholders (may incur reimbursable expenses) • Provide assistance to Shareholders related to their securities holdings as they initiate account inquiries or perform transactions, including guidance through common transactions and explanations for transaction rejections and the corrective steps required to complete their request • Provide 24/7 account access via the internet and IVR telephonic system • Provide toll-free number for Shareholder-initiated telephone inquiries to AST’s call center 1 Please note that AST does not charge a fee for DWAC processing but that the broker may charge fees incurred from receipt of Shares. • Oversee the fulfillment process for potential investors (if applicable)
TECHNOLOGY AND INTERNET ACCESS. Shareholders via the Internet • Retrieve account information (including outstanding certificates and checks) 24 hours a day, 7 days a week • Review frequently asked questions, including transfer requirements. • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal, stock power, etc.) • Change account addresses • Replace lost, stolen or non-received checks • Replace lost, stolen or non-received stock certificates • Obtain a duplicate 1099 tax form ______________________________ 1 AST does not charge a fee for DWAC processing, your broker may charge your company for fees incurred from receipt of shares.
TECHNOLOGY AND INTERNET ACCESS. Ÿ Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week Ÿ Review frequently asked questions, including transfer requirements and corporate actions data Ÿ Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) Ÿ Change account addresses Ÿ Replace lost, stolen or uncashed checks Ÿ Replace lost, stolen or non-received Stock Certificates Ÿ Xxxxxx x xxxxxxxxx Xxxx 0000 X Sign up for electronic delivery (e.g., for proxy materials) Ÿ Request a certificate for shares held in book-entry or plan form Ÿ Enroll to have dividends directed toward purchase of additional Shares Ÿ Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives
TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W-8/W-9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Fund events SHAREHOLDER (INQUIRIES)
TECHNOLOGY AND INTERNET ACCESS. ☐ Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week ☐ Review frequently asked questions, including transfer requirements and corporate actions data ☐ Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) ☐ Change account addresses ☐ Replace lost, stolen or uncashed checks ☐ Replace lost, stolen or non-received Stock Certificates ☐ Obtain a duplicate Form 1099 ☐ Sign up for electronic delivery (e.g., for proxy materials) ☐ Request a certificate for shares held in book-entry or plan form ☐ Enroll to have dividends directed toward purchase of additional Shares ☐ Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of Equiniti’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) ☐ Obtain account-specific information, including account balance ☐ Execute plan transactions, including sales and certification requests ☐ Request a duplicate Form 1099, with delivery via mail or fax ☐ Request a transfer package via mail or fax ☐ Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments ☐ Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES) ☐ Distribute “welcome” material to new Shareholders (may incur reimbursable expenses) ☐ Provide assistance to Shareholders related to their securities holdings as they initiate account inquiries or perform transactions, including guidance through common transactions and explanations for transaction rejections and the corrective steps required to complete their request ☐ Provide 24/7 account access via the internet and IVR telephonic system ☐ Provide toll-free number for Shareholder-initiated telephone inquiries to Xxxxxxxx’s call center ☐ Oversee the fulfillment process for potential investors (if applicable)
