Telephone On-Call Clause Samples
The Telephone On-Call clause establishes the conditions under which an employee is required to be available by telephone outside of regular working hours. Typically, this clause outlines the expectations for response times, compensation for on-call periods, and the procedures for handling calls received during these times. Its core practical function is to ensure that essential personnel can be reached promptly for urgent matters, while also clarifying the obligations and rights of employees regarding their availability and compensation during on-call periods.
Telephone On-Call. 10.5.1 Where an employee is rostered on an on-call roster and receives a work- related telephone call where the issue of patient care can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment of $10.00 per call (regardless of the duration of the telephone call).
10.5.2 In order to be eligible for payment, each call must be logged and include a file/case note recording relevant details and advice.
10.5.3 An employee who responds to a call back by the way of telephone (as per
10.5.1 above) and who is subsequently required to return to work in relation to the same matter shall be paid in accordance with clause 9.1 and shall not receive payment under clause 10.5.1
Telephone On-Call. Where an employee is required to be on call they will be provided with a mobile phone
Telephone On-Call. 10.2.1 Where an employee is rostered on an on-call roster and receives a work- related telephone call where the issue of patient care can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment of $10.00 per call (regardless of the duration of the telephone call).
10.2.2 In order to be eligible for payment, each call must be logged and include a file/case note recording relevant details and advice.
10.2.3 An employee who responds to a call back by the way of telephone (as per 10.2.1 above) and who is subsequently required to return to work in relation to the same matter shall be paid in accordance with clause 9.1 and shall not receive payment under clause 10.2.1 as well.
10.2.4 For clarity a telephone call does not interrupt minimum break between spells of duty and does not constitute “work” for the purposes of determining whether an employee’s observance of a Public Holiday is transferred.
Telephone On-Call. 5.5.8.1. With the exception of DAPS Service where clause 5.5.7 applies, where an employee is rostered on a therapeutic apheresis on-call roster and receives a work-related telephone call where the issue can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment of $10.00 per call (regardless of the duration of the telephone call).
5.5.8.2. In order to be eligible for payment, each call must be logged and include a file/case note recording relevant details and advice.
5.5.8.3. An employee who responds to a call back by the way of telephone (as per 5.5.8.1 above) and who is subsequently required to return to work in relation to the same matter shall be paid in accordance with clause 5.5.4 and shall not receive payment under clause 5.
Telephone On-Call. 10.4.1. Where an employee is rostered on an on-call roster and receives a work-related telephone call where the issue of patient care can be resolved over the telephone, and that does not result in a call back, they shall be entitled to payment of $10.00 per call (regardless of the duration of the telephone call).