The Procedures and Agreed Guidance For Implementation Sample Clauses

The Procedures and Agreed Guidance For Implementation. Receipt of a complaint which falls wholly within the remit of another Organisation When a written or oral complaint is received by an Organisation, which falls wholly within the remit of another Organisation, the Complaints Manager of the Recipient Organisation will: • Contact the complainant in writing or verbally within 3 working days, informing the complainant that the complaint falls outside their remit and, seeking consent to forward the complaint to the appropriate Organisation. (See templates 1, 2 and 3 at Appendix D). Complaints Managers will have the discretion to accept verbal consent, although this should be logged as having been sought and given. • Provide contact details for the relevant Organisation should the complainant wish to contact the relevant service directly. • Send a copy to the relevant Organisations’ complaints manager within 2 working days of receipt of the complainant’s consent to forward the complaint. (See template 4, Appendix D). If a service is delivered by one Organisation acting on behalf of another, this allows for the whole complaint to be considered by the service Organisation under their complaints procedure. Receipt of a complaint that has overlapping issues for the Organisation A joint response from one Organisation on behalf of all Organisations is preferable at the initial investigation stages of the complaint if the complaint has been sent as a single letter. In other circumstances, the Organisations should co-operate fully in achieving this outcome wherever possible and appropriate. Within 3 working days of receipt of the complaint, the Recipient Organisation should acknowledge the complaint. (See templates 5, 6 and 7, appendix D). The acknowledgement should: • Ask the complainant whether s/he consents to the complaint to be forwarded to the other relevant Organisation(s). • State that no further action can be taken on the issues that relate to the other Organisation(s) without this consent. • Explain that, unless requested otherwise by the complainant/patient, consent will encompass agreement to share information, including all relevant medical and personal records, between the Organisations involved in the complaint, on a need to know basis, to enable the investigation and any identified improvements in service to take place. • Explain that the Organisations will aim to provide a joint response, unless the complainant would prefer separate responses, and, • If a GP practice or other contractor is involved in th...
Sample 1
AutoNDA by SimpleDocs

Related to The Procedures and Agreed Guidance For Implementation

  • Implementation Program 1. The Borrower shall:

  • Project Implementation Manual The Recipient, through the PCU, shall: (i) take all action required to carry out Parts 1.1, 1.3, 1.4, 2, 3.1(b), 3.2, 3.3 and 4 (ii) of the Project in accordance with the provisions and requirements set forth or referred to in the Project Implementation Manual; (ii) submit recommendations to the Association for its consideration for changes and updates of the Project Implementation Manual as they may become necessary or advisable during Project implementation in order to achieve the objective of Parts 1.1, 1.3, 1.4, 2, 3.1(b), 3.2, 3.3 and 4(ii) of the Project; and (iii) not assign, amend, abrogate or waive the Project Implementation Manual or any of its provisions without the Association’s prior agreement. Notwithstanding the foregoing, if any of the provisions of the Project Implementation Manual is inconsistent with the provisions of this Agreement, the provisions of this Agreement shall prevail and govern.

  • Implementation Plan The Authority shall cause to be prepared an Implementation Plan meeting the requirements of Public Utilities Code Section 366.2 and any applicable Public Utilities Commission regulations as soon after the Effective Date as reasonably practicable. The Implementation Plan shall not be filed with the Public Utilities Commission until it is approved by the Board in the manner provided by Section 4.9.

  • Required Procurement Procedures for Obtaining Goods and Services The Grantee shall provide maximum open competition when procuring goods and services related to the grant-assisted project in accordance with Section 287.057, Florida Statutes.

  • Human and Financial Resources to Implement Safeguards Requirements 6. The Borrower shall make available necessary budgetary and human resources to fully implement the EMP and the RP.

  • Implementation and Review The Parties shall consult annually, or as otherwise agreed, to review the implementation of this Chapter and consider other matters of mutual interest affecting trade in services. (10) 10 Such consultations will be addressed under Article 170 (Free Trade Commission) of Chapter 14 (Administration of the Agreement).

  • COOPERATION IN IMPLEMENTATION On demand of the other Spouse and without undue delay or expense, each Spouse shall execute, acknowledge, or deliver any instrument, furnish any information, or perform any other acts reasonably necessary to carry out the provisions of this Agreement. If a Spouse fails to execute any document as required by this provision, the court may appoint the court clerk or his or her authorized designee to execute the document on that Xxxxxx’s behalf.

  • Proposing Integration Activities in the Planning Submission No integration activity described in section 6.3 may be proposed in a CAPS unless the LHIN has consented, in writing, to its inclusion pursuant to the process set out in section 6.3(b).

  • Project Implementation 2. The Borrower shall:

  • Joint Network Implementation and Grooming Process Upon request of either Party, the Parties shall jointly develop an implementation and grooming process (the “Joint Grooming Process” or “Joint Process”) which may define and detail, inter alia:

Time is Money Join Law Insider Premium to draft better contracts faster.