Tools Related to Quality of Service. The Tools Table presents a variety of tools related to quality of services – in some senses almost all the tools are aimed at quality. Those aimed at clinical case management include the VCR/exit interview tools, the VCR of TBA deliveries, and the case management observation tools. The SDMA addresses the factors relative to the infrastructure, to case management factors (e.g., availability of the clinical algorithms/protocols for specific case management of diarrhea, ARI, STIs, etc.), and to management procedures (e.g., frequency of supervision, use of supervisory checklists), which are present in clinical facilities and in management practices of the relevant staff. The supervisory forms address quality issues both of current practices of the supervisee (e.g., promoter practices, auxiliary practices) and issues of the quantity and coverage of supervisee work (e.g., achieving coverage targets, carrying out supervision tasks, etc.). Tool Purpose Admin- istered by Frequency Exists? Needs adapt- ation? Who responsib? Data anal by Data used by Source of model tool KPC Survey Assessment of mother knowledge, practices, and coverage (mother or child)/ mothers 15-49 with child to evaluate project progress External survey firm baseline, midterm, final yes yes Xxxxxxxxx XXXX/CDS Statistician CDS/MSPP Community & auxiliaries CSTS LQAS same as above UCS supervisors 6 monthly no yes Xxxxxxxxx XXXX/CDS statistician managers to identify per- formance problems CSTS for LQAS method, KPC for content Initial HH assessment & planning + priority setting To define health needs of household and set priorities for promoter activities; identify families needing extra attention promoters initial contact, then modify as changes occur no develop from KPC Xxxxxxxxx, Xxxxxxxx, Xxxxx statistician, promoter promoter to identify red file families for ↑ attention KPC, census tool SDMA Assess quality of facility, services, supplies, mgt of activities, for defining improvement needs and assessing progress in improvement CDS & MSPP ANNUAL YES NO NA CDS Tech Director whole team for planning system improvement s MSH Drug inventory management form Tracking drug inventory at facility level, for ordering and prevention of stockouts auxiliary weekly YES YES Xx Xxxxxxxx Auxiliary and Suprvsr for supvsn Auxiliary for stock mgt Supervisor for assessment MSH/’CDS activ in E Communes VCR/ Exit interview – sick child Assessment of quality of clinical case management by asking mother about provider practi...
