Transition Deliverables. Table C – Transition Deliverables includes: (1) the Deliverable Identifier (“Req”) Number; (2) the Requirement Name; and (3) Due Date. Transition Deliverables are non-Key Deliverables that do require Acceptance by the State. Transition Deliverables are tied to Core M&O services monthly fee as specified in Attachment B. Table C: Transition Deliverables Req. # Requirement Name Due Date
Transition Deliverables. Month Deliverables 1 • Initial Transition Plan drafted and provided to DFR, including resources (quantity, type, and role) who will be available for all nine (9) months of the Initial Transition. Indicate what State and incumbent must make available to Contractor for successful Transition. Further, indicate the activities to be executed in each of the Initial Transition months. o Transition Phase Workplan (with schedule and resource allocations that support the deliverables cited by month in this Contract) o Project Management Plan ▪ Communication Management Plan ▪ Risk and Issue Management Plan ▪ Security Management Plan ▪ Facilities Transition Plan for transitioning facilities from incumbent agreement to new Contract ▪ Recruitment and Retention Plan - Staffing for full Operational readiness by January 1, 2023 • Determination of who from incumbent vendor will support the new Contract and how to transition • Recruitment of new staff to support the new Contract • Onboarding Management Plan for hires including timing, communication and coordination of Account Control credential and system access with DFR, communication and coordination of new-hire training with DFR Training team and DFR’s designated Training Contractor with clarity on the number of vacancies and expected new-hire dates per region ▪ Knowledge Transfer and Operational Readiness Plan ▪ SLA and KPI Management Plan o Development of internal operational documentation to support workers and management o An initial draft of the Initial Transition Plan that includes content for the bullets above should be provided by Contractor in their initial response to this Contract, to demonstrate their understanding of State requirements for successful transition • Finalized listing of names and contact information for Contractor’s Executive and high-level Management staff o All State credential requests submitted for these individuals to DFR • Summary of all Knowledge Transfer, shadowing, and Transition meeting activities Begin shadowing the incumbent vendor on all aspects of Project Management and Operations. • Creation of ongoing Transition meetings with the incumbent vendor and DFR • 2 • Finalize Initial Transition Plan, subject to DFR approval • Summary of all Knowledge Transfer, shadowing, and Transition meeting activities.
Transition Deliverables. The following Deliverables will be included as part of the final draft of the Transition:
