Turnover Activities. “Turnover” is defined as the required activities Grantee must perform Attachment A: Scope of Grant Project Aging and Disability Resource Centers (ADRC) Program to transition contract operations to a subsequent entity or HHSC. Grantee must ensure that HHSC and consumer populations do not experience any adverse impact from the transfer of services to another entity or HHSC. Turnover activities include, but are not limited to:
Turnover Activities. “Turnover” is defined as the required activities Grantee must perform to transition contract operations to a subsequent entity or HHSC. Grantee must ensure that HHSC and consumer populations do not experience any adverse impact from the transfer of services to another entity or HHSC. Turnover activities include, but are not limited to:
Turnover Activities. The Turnover activities include, but may not be limited to: • Submission of and adherence to the HHSC-approved Turnover Plan, including specific completion and Acceptance Criteria; • Turnover Inventory, including a complete inventory of all Insight artifacts, tasks, systems, tools, and hardware, being turned over to HHSC; • Turnover Results Report; • Develop and implement an HHSC-approved, comprehensive Turnover Plan detailing the proposed schedule, activities, and resource requirements associated with the turnover tasks identified. Turnover commences three (3) months prior to the end of the Contract Term, which may include any optional renewal periods, or HHSC’s request for Contract termination; • Transfer of information on all software tools currently in use; • Implement a quality assurance process to monitor turnover activities; • Training HHSC and/or its designated resources on the delivery of operational phase services; • On-boarding Insight Turnover Service Domain Lead; • Preparing a Turnover Plan identifying tasks, task owners, and turnover milestone dates; • Execute the approved Turnover Plan in cooperation with HHS or HHS-approved successor transition plan; • Maintain service delivery staffing levels during the turnover period and only reduce staffing levels with prior approval by HHSC; • Notify HHSC of reassignment, resignation, or termination of Contract for any of its Key Personnel during the turnover phase; • Provide to HHSC or its designee, within 15 business days of the request, data and reference tables, scripts, other documentation, and records required by HHSC or its designee; • Prepare a turnover Inventory (inventory of all Insight artifacts, tasks, systems, tools, and hardware being turned over to HHSC); • Hand off the operation and management of all service delivery functions to HHSC or its designee. Plan and manage Turnover without disruption of service to users, clients and/or beneficiaries; • Work closely with HHSC to ensure Turnover of responsibilities and the necessary knowledge transfers by the end of the Contract period; • Respond within HHS-approved timeframes to all HHSC requests regarding turnover information; • Provide knowledge transfer services to the HHS or HHS’s designee during Turnover period including, implementation of a quality assurance process to monitor Turnover knowledge transfer activities and training for HHSC staff and/or HHSC designees on the delivery of services; • Provide a Turnover Results Report • Provide...
