Client Feedback Process Sample Clauses

Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. Xxx 00000 Xxxxxx, Xxxxx 00000-0000 personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall: 1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days. 2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days. 3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work. 4. Maintain list of key personnel and their percentage of time to the Grant Agreement, which is subject to HHSC approval. 5. Ensure appropriate ADRC staff are available to meet with HHSC without restriction. 6. Maintain current organizational charts, current Staffing Plan, and list of key personnel for the project on file and make the information available for HHSC review upon request.
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Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. Xxx 00000 Xxxxxx, Xxxxx 00000-0000 personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall: 1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days. 2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days. 3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
Sample 1
Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: Health and Human Services Commission Office of the Ombudsman Docusign Envelope ID: 978F2A12-6E8B-4E4A-8C41-2F3144040AA2 Aging and Disability Resource Centers (ADRC) Program Number of Medicaid, SNAP, and TANF applications for which the ADRC provided active assistance. Collaboration with AAA Dates of monthly meetings with the AAA(s) in the ADRC’s service region. List of attendees at the monthly meetings with the AAAs. Outreach/Education Activities Number of ADRC outreach and community education events related to respite. personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall: 1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days. 2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days. 3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
Sample 1

Related to Client Feedback Process

  • VENDOR MANAGEMENT FEE Contractor shall pay to Enterprise Services a vendor management fee (“VMF”) of 1.25 percent on the purchase price for all Contract sales (the purchase price is the total invoice price less applicable sales tax). (a) The sum owed by Contractor to Enterprise Services as a result of the VMF is calculated as follows: Amount owed to Enterprise Services = Total Contract sales invoiced (not including sales tax) x .0125. (b) The VMF must be rolled into Contractor’s current pricing. The VMF must not be shown as a separate line item on any invoice unless specifically requested and approved by Enterprise Services. (c) Enterprise Services will invoice Contractor quarterly based on Contract sales reported by Contractor. Contractor is not to remit payment until Contractor receives an invoice from Enterprise Services. Contractor’s VMF payment to Enterprise Services must reference this Contract number, the year and quarter for which the VMF is being remitted, and Contractor’s name as set forth in this Contract, if not already included on the face of the check. (d) Contractor’s failure to report accurate total net Contract sales, to submit a timely Contract sales report, or to remit timely payment of the VMF to Enterprise Services, may be cause for Enterprise Services to suspend Contractor or terminate this Contract or exercise remedies provided by law. Without limiting any other available remedies, the parties agree that Contractor’s failure to remit to Enterprise Services timely payment of the VMF shall obligate Contractor to pay to Enterprise Services, to offset the administrative and transaction costs incurred by the State to identify, process, and collect such sums, the sum of $200.00 or twenty-five percent (25%) of the outstanding amount, whichever is greater, or the maximum allowed by law, if less. (e) Enterprise Services reserves the right, upon thirty (30) calendar days advance written notice, to increase, reduce, or eliminate the VMF for subsequent purchases, and reserves the right to renegotiate Contract pricing with Contractor when any subsequent adjustment of the VMF might justify a change in pricing.

  • Construction Phase Services 3.1.1 – Basic Construction Services

  • Innovative Scheduling Schedules which are inconsistent with the Collective Agreement provisions may be developed in order to improve quality of working life, support continuity of resident care, ensure adequate staffing resources, and support cost-efficiency. The parties agree that such innovative schedules may be determined locally by the Home and the Union subject to the following principles: (a) Such schedules shall be established by mutual agreement of the Home and the Union; (b) These schedules may pertain to full-time and/or part-time employees; (c) The introduction of such schedules and trial periods, if any, shall be determined by the local parties. Such schedules may be discontinued by either party with notice as determined through local negotiations; (d) Upon written agreement of the Home and the Union, the parties may agree to amend collective agreement provisions to accommodate any innovative unit schedules; (e) It is understood and agreed that these arrangements are based on individual circumstances and each agreement is made on a without prejudice or precedent basis. (f) It is understood and agreed that these arrangements can be utilized for temporary job postings for seasonal coverage (e.g. weekend workers, etc.).

  • Construction Management Fee The Construction Management Fee for the Project shall be either a ☒Lump Sum or ☐Not-To-Exceed Fee of Twenty-Six Thousand, Five Hundred Sixty-Two Dollars and Forty Cents ($26,562.40). NOTE: Allowances will be on a Not-To-Exceed basis. All unused funds will be returned to the School District at the time of construction closeout. Fee will be paid only on cost of work for these items. Exhibit C- Project Assignment Page 2 of 4

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

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