Complex Service Requests definition

Complex Service Requests means a request that involves specialised design activities to be undertaken to fulfil the request. › Customer means the party with whom My Biz Phone has entered into an agreement to supply Services. › Customer Equipment means any hardware, software, equipment, systems and cabling provided by the Customer. › Customer Site means sites from which the Customer connects to the Services. › Dark Fibre Services has the meaning set out in the Dark Fibre Service Schedule which is made available by My Biz Phone to the Customer. › Data Services includes: • Ethernet (Point-to-Point, Point-to-Multipoint and Multipoint) and My Biz Phone Cloud Connect as defined in the Ethernet Service Schedule, • IP Transit and My Biz Phone Internet Express as defined in the IP Transit Service Schedule; and • IP WAN as defined in the IP WAN Service Schedule, which are made available by My Biz Phone to the Customer. › DDoS Protection Service means the service provided by My Biz Phone to protect the Customer from Distributed Denial of Service (DDoS) attack using traffic scrubbing, filtering, black holing or other actions. › Enhanced Third Party Access means the level of service which applies where Data Services are provided in part by a Third Party service which is provided on the basis of high performance and assurance levels to deliver. › IaaS Services which includes Compute, Storage, Backup, Firewall, Archive, Disaster Recovery and software as defined in the IaaS Service Schedule which is made available by My Biz Phone to the Customer. › Excluded Event means: • a breach of the relevant Service Order by the Customer; • a Force Majeure Event; • any act or omissions of a third party which affects the provisions of the Services, including a failure to provide goods and services or access to premises; • a negligent, fraudulent or wilful act or omission of the Customer or its personnel; or • a failure of any of the Customer’s Equipment. › Force Majeure Event means any event that is beyond the reasonable control of a party and which prevents a party from performing, or delays the performance of, any of its obligations under the relevant Service Order including (without limitation): • forces of nature, any act of God, fire, storm or explosion; • any strike, lockout, industrial action, war, sabotage, riot, act of terrorism, any denial of service attack, insurrection, civil commotion, national emergency (whether in fact or in law), power shortage, epidemic, quarantine, radiation or radioactive c...
Sample 1
Complex Service Requests means a request that involves specialised design activities to be undertaken to fulfil the request.
Sample 1
Complex Service Requests means a request that involves specialised design activities to be undertaken in order to fulfill the request.
Sample 1

Examples of Complex Service Requests in a sentence

  • Charges for Complex Service Requests are based on price on application (POA).

  • Complex Service Requests should be raised with the Account Manager.

  • Remote Complex Service Requests must be completed in less than 40 hours.

  • ARemoteComplexService Requestrequires an approvedRFC.AllRemote Complex Service Requests are to be billed T&M rates.


More Definitions of Complex Service Requests

Complex Service Requests means a request that involves specialised designactivities to be undertaken to fulfil the request. › Customer means the party with whom Vocus has entered into an agreement to supply Services. › Customer Equipment means any hardware, software, equipment, systems and cabling provided by the Customer. › Customer Site means sites from which the Customer connects to theServices. › Dark Fibre Services has the meaning set out in the Dark Fibre Service Schedule which is made available by Vocus to the Customer. › Data Services includes: • Ethernet (Point-to-Point, Point-to-Multipoint and Multipoint) and Vocus Cloud Connect as defined in the Ethernet Service Schedule, • IP Transit and Vocus Internet Express as defined in the IP Transit Service Schedule; and • IP WAN as defined in the IP WAN ServiceSchedule, which are made available by Vocus to the Customer. › DDoS Protection Service means the service provided by Vocus to protect the Customer from Distributed Denial of Service (DDoS) attack using traffic scrubbing, filtering, black holing or other actions. › Enhanced Third Party Access means the level of service which applies where Data Services are provided in part by a Third Party service which is provided on the basis of high performance and assurance levels to deliver. › Excluded Event means: • a breach of the relevant Service Order by the Customer; • a Force Majeure Event; • any act or omissions of a third party which affects the provisions of the Services, including a failure to provide goods and services or access topremises; • a negligent, fraudulent or wilful act or omission of the Customer or its personnel;or • a failure of any of the Customer’s Equipment. › Force Majeure Event means any event that is beyond the reasonable control of aparty and which prevents a party from performing, or delays the performance of, any of its obligations under the relevant Service Order including (without limitation): • forces of nature, any act of God, fire, storm or explosion; • any strike, lockout, industrial action, war, sabotage, riot, act of terrorism, any denial of service attack, insurrection, civil commotion, national emergency (whether infact or in law), power shortage, epidemic, quarantine, radiation or radioactive contamination; • any action or inaction by any organ of government or government agency; • a change in any law including any new law; or • a breakdown of plant, machinery or equipment, telecommunications failure or shortages of labour, transportation, fu...
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Related to Complex Service Requests

  • Service Request means a request for service such as adds, moves, changes and technical assistance;

  • New Service Request means an Interconnection Request, a Completed Application, or an Upgrade Request.

  • Local Service Request or "LSR" means the industry standard forms and supporting documentation used for ordering local services.

  • Local Service Request (LSR) means the form used to input orders to the Local Service Center (LSC) by CLEC, including, but not limited to orders to add, establish, change or disconnect services.

  • Access Service Request (ASR) is an industry standard form used by the Parties to add, establish, change or disconnect trunks for the purposes of Interconnection.

  • Access Service Request (ASR) means the industry standard form used by the Parties to add, establish, change or disconnect trunks for the purposes of Interconnection.

  • Transmission Service Provider means the entity that administers the transmission tariff and provides transmission service to transmission customers under applicable transmission service agreements.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Interconnection Service means the physical and electrical interconnection of the Customer Facility with the Transmission System pursuant to the terms of Tariff, Part IV and Tariff, Part VI and the Interconnection Service Agreement entered into pursuant thereto by Interconnection Customer, the Interconnected Transmission Owner and Transmission Provider.

  • Service Requirements means the specification that the Flexibility Services must be capable of meeting, as defined in Schedule 1;

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Network Integration Transmission Service means the transmission service provided under Tariff, Part III.

  • Basic generation service provider or "provider" means a

  • Prepaid wireless calling service means a telecommunications service that provides the right to utilize mobile wireless service as well as other non-telecommunications services, including the download of digital products delivered electronically, content and ancillary services, which must be paid for in advance that is sold in predetermined units or dollars of which the number declines with use in a known amount.

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with Schedule 5;

  • Service Specifications means the following documents, as applicable to the Services under Your order: (a) the Oracle Cloud Hosting and Delivery Policies, the Program Documentation, the Oracle service descriptions, and the Data Processing Agreement described in this Schedule C; (b) Oracle’s privacy policies; and (c) any other Oracle documents that are referenced in or incorporated into Your order. The following do not apply to any non-Cloud Oracle service offerings acquired in Your order, such as professional services: the Oracle Cloud Hosting and Delivery Policies, Program Documentation, and the Data Processing Agreement. The following do not apply to any Oracle Software: the Oracle Cloud Hosting and Delivery Policies, Oracle service descriptions, and the Data Processing Agreement.

  • Transmission Service means Point-To-Point Transmission Service provided under Tariff, Part II on a firm and non-firm basis.

  • Installation Services means all those services ancillary to the supply of the Plant and Equipment for the Facilities, to be provided by the Contractor under the Contract; e.g., transportation and provision of marine or other similar insurance, inspection, expediting, site preparation works (including the provision and use of Contractor’s Equipment and the supply of all construction materials required), installation, testing, pre-commissioning, commissioning, operations, maintenance, the provision of operations and maintenance manuals, training, etc.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Information Service Provider A provider of Information Service. Information Service Provider includes, but is not limited to, Internet Service Providers (ISPs).

  • Network Transmission Service means transmission service provided pursuant to the rates, terms and conditions set forth in Tariff, Part III, or transmission service comparable to such service that is provided to a Load Serving Entity that is also a Transmission Owner.

  • Transmission Services the services provided by the Transmission Provider(s) to the Distributor;

  • Interconnection Service(s) means any Interconnection, Resale Services, 251(c)(3) UNEs, Collocation, functions, facilities, products or services offered under this Agreement.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Ancillary service means a supplemental service that supports the diagnosis or treatment of the patient’s condition. Examples include diagnostic testing or screening services and rehabilitative services such as physical or occupational therapy.