Customer and Stakeholder Engagement Strategy definition

Customer and Stakeholder Engagement Strategy or “CSES” means the Customer and Stakeholder Engagement Strategy in the agreed terms marked CSES and any replacement Customer and Stakeholder Engagement Strategy revised in accordance with paragraph 9.3 (Customer and Stakeholder Engagement Strategy) of Schedule 7.2 (Customer Experience and Engagement);
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Customer and Stakeholder Engagement Strategy means the Customer and Stakeholder Engagement Strategy in the agreed terms marked CSES and any replacement Customer and Stakeholder Engagement Strategy revised in accordance with paragraph 3.11 of Schedule 7.2 (National Rail Passenger Surveys and Customer and Communities Improvement Fund);
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Customer and Stakeholder Engagement Strategy or “CSES” means the Customer and Stakeholder Engagement Strategy in the agreed terms marked CSES and any replacement Customer and Stakeholder Engagement Strategy revised in accordance with paragraph 9 (Customer and Stakeholder Engagement Strategy) of Schedule 7.2 (Customer Experience and Engagement); “Customer Report” means a report in the format and providing the information specified in the Customer and Stakeholder Engagement Strategy published in accordance with paragraph 10.1 (Customer Report) of Schedule 7.2 (Customer Experience and Engagement); “Customer Service Quality Inspection” means an inspection (and provision of reports as specified) of the Operator’s customer facing systems and procedures against the Service Quality Indicators in the manner specified in Part 3 of the Service Quality Schedules and in accordance with the requirements of Schedule 7.3 (Service Quality Regime); “Data Protection Act” means the Data Protection Act 2018; “Data Protection Legislation” means all Laws relating to data protection, the Processing of Personal Data and privacy in force from time to time including the UK GDPR, Data Protection Act 2018, and, to extent that they are applicable, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be amended by the proposed Regulation on Privacy and Electronic Communications); “Data Subject” has the meaning given to it in the Data Protection Legislation; “Data Site Information” has the meaning given to it in paragraph 3.1 (Data Site Information) of Schedule 15.1 (Reletting Provisions); “Data Site Monitor and Index” or “DSMI” has the meaning given to it in paragraph 3.1 (Data Site Information) of Schedule 15.1 (Reletting Provisions); “Dataset” means the data specified in Appendix 1 (Environmental Information) to Schedule 6.2 (Environment and Sustainability) as the same may be amended from time to time by the Secretary of State; “Delay AttributionPrinciples and Rules” means the version of the document known as the Delay Attribution Principles and Rules referenced in the Network Code; “Delayed Cascade Mitigation Plan” has the meaning given to it in paragraph 3.9 of Schedule 2.2 (Security of Access Agreements, Rolling Stock Leases, Station and Depot Leases); “Delay Repay Compensation” means compensation payable to a holder of a valid ticket when such ticket holder’s journey is delayed as more particularly described in the Passenger’s Charter; “Departure Station” has the meaning given to it in paragraph ...
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Examples of Customer and Stakeholder Engagement Strategy in a sentence

  • For example:l Network Rail – collaboration on station improvements l Transport Focus – understanding research on customer prioritiesl Passenger Transport Executives – involvement in the creation and delivery of regional transport policiesWe are in regular contact with key stakeholders through our Customer and Stakeholder Engagement Strategy.

  • Our approach is set out in this Customer and Stakeholder Engagement Strategy (CSES).

  • Customer and Stakeholder Engagement Strategy, Networks NSW, 22 November 2013.

  • Operators also publish their own strategy documents in line with their business goals, for example On our way to sustainability (Virgin Trains, 2015) and Southeastern’s Customer and Stakeholder Engagement Strategy (2014).

  • We also advised SWS to adopt new and more interactive ways to engage with young people.The new Customer and Stakeholder Engagement Strategy has a clear plan for on- going engagement with customers of the future and is an area that needs development in the remainder of the 2015 - 19 period.

  • The first of these elements was the development of a Customer and Stakeholder Engagement Strategy, recognising that we needed a new framework and strategic approach to improve the quality and effectiveness of our engagement activities.

  • Our Customer and Stakeholder Engagement Strategy gives more information about the way we encourage feedback and how we use the results.

  • Property which secured loans or was acquired under the CONACT will be classified as suitable or surplus by the applicable County Committee.

  • With the guideline finalised we have been able to finalise our Customer and Stakeholder Engagement Strategy for PSP4, which outlines how we will build the PSP to reflect what is important for customers.

  • This is chaired by the Head of Asset Delivery Planning.Chaired by the Head of Policy and Regulatory Strategy, the Customer and Stakeholder Engagement Strategy Group is responsible for informing, developing and scrutinising the customer and stakeholder engagement for PR24.

Related to Customer and Stakeholder Engagement Strategy

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  • Multiphase professional services contract means a contract for the providing of professional

  • Quality Assurance Program means the overall quality program and associated activities including the Department’s Quality Assurance, Design-Builder Quality Control, the Contract’s quality requirements for design and construction to assure compliance with Department Specifications and procedures.

  • Safety Management System has the meaning given to it in the ISM Code.

  • Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who has a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Customer Service Representative means a person that provides an insurance service and insurance product information:

  • Quality Assurance means a systematic procedure for assessing the effectiveness, efficiency, and appropriateness of services.

  • Non-Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who does not have a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Quality Assurance Plan or “QAP” shall have the meaning set forth in Clause 11.2;

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  • PSD means preschool programs for children with disabilities as

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  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

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  • Emergency medical services provider means a person who has received formal training in prehospital and emergency care, and is licensed to attend any person who is ill or injured or who has a disability. Police officers, firefighters, funeral home employees and other persons serving in a dual capacity one of which meets the definition of “emergency medical services provider” are “emergency medical services providers” within the meaning of this chapter.

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