Customer Success Manager definition
Customer Success Manager. As the point person after project completion, the Customer Success Manager (CSM) will be part of the implementation as an advocate and to ensure a seamless transition to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. • Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible.
Customer Success Manager or “CSM” means the key point of contact that manages the Customer relationship. The CSM assists the Customer with its needs, desired business outcomes and manages the solution guidance required to realize value for the Customer.
Customer Success Manager or “CSM” means the Softcat individual who provides strategic recommendations, best practices, or industry insights and who is committed to providing value at every interaction;
Examples of Customer Success Manager in a sentence
The representations and warranties set forth in this Article 5 constitute the only representations and warranties made by CGES and Montenegro, respectively, in connection with the transactions contemplated hereby and are to the exclusion of all other express or implied representations or warranties, whether statutory or otherwise.
As part of the regular check-ins, the Customer Success Manager can help Customer with any major enhancements or issues, new feature updates, interest in other modules and additional training needs.
Following the completion of the post go-live support period and assuming all critical implementation tasks are complete, Customer will be transitioned to their Customer Success Manager (CSM) and to the First Due Support team.
You will have access to a named Customer Success Manager (CSM) who has a real understanding of educational changes.
Please see attached Statement of Work detailing the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for this Exhibit A – Quote.
More Definitions of Customer Success Manager
Customer Success Manager means a dedicated resource that Licensee will have as a resource to ensure of full value is obtained, outside of Technical Support assistance. "Issue Resolutions" mean fixes, patches and workarounds that resolve errors, problems and nonconformities of the Solution with the Documentation.
Customer Success Manager. As the point person after project completion, the Customer Success Manager (CSM) will be part of the implementation as an advocate and to ensure a seamless transition to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible. Discovery & Planning: Once the Project has been assigned, Customer will receive a set of tailored discovery questionnaires. Once filled out, the Implementation Manager will schedule a Project Kick-Off. During this meeting the Customer will receive access to the First Due platform, meet the project team and receive an initial product tour. The Implementation Manager will also provide an overview of the project plan, decide the meeting cadence, and formalize the next steps. CAD Integration and Data Migration planning meetings are also held during this phase, if required. These meetings will be led by the Technical Implementation Specialist. Key Meeting(s): Project Kick-Off, CAD Kick-Off, Data Migration Planning Milestone(s): Project Kick-Off, System Access Customer Task(s): Fill Discovery Questionnaires Deliverable(s): Welcome email, Initial Account Set-Up, System Logins Provided Configuration: After planning is complete, the Implementation Manager will begin scheduling the Configuration sessions. Before each configuration session there will be some light prep work for the Customer to complete. Generally, there will generally be one (1) configuration session per module, but in cases where there is more complexity, there may be multiple. These sessions will be either be run by the Implementation Manager or the Implementation Product Specialist, depending on the module. Key Meeting(s): Module Configuration Sessions (1-2 per module) Milestone(s): N/A Customer Task(s): Configuration Prep Work (per module) Deliverable(s): Initial Module Configuration
Customer Success Manager means the customer success manager assigned to the Client, to provide customer support and assist on onboarding, the Client. The Customer Success Manager shall be the main point of contact for the Client after they have signed this Agreement.
Customer Success Manager means that an Appian customer success manager (CSM) is designated to assist Subscriber in their use of the Appian platform. Subscriber will provide a single platform owner to serve as the point of contact (POC) to coordinate with the CSM on mutually agreed activities, which may include:
Customer Success Manager means Origin main point of contact for any Service related matters.
Customer Success Manager means Rackspace personnel tasked with providing general relationship support and guidance to Customer related to Azure Services purchased pursuant to these Product Terms.
Customer Success Manager is the individual designated by Ayla to serve as the Customer’s main point of contact in Customer’s use of the Services.