Customer Success Manager definition

Customer Success Manager. As the point person after project completion, the Customer Success Manager (CSM) will be part of the implementation as an advocate and to ensure a seamless transition to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. • Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible.

Customer Success Manager or “CSM” means the key point of contact that manages the Customer relationship. The CSM assists the Customer with its needs, desired business outcomes and manages the solution guidance required to realize value for the Customer.

Customer Success Manager means a dedicated resource that Licensee will have as a resource to ensure of full value is obtained, outside of Technical Support assistance. "Issue Resolutions" mean fixes, patches and workarounds that resolve errors, problems and nonconformities of the Solution with the Documentation.

Examples of Customer Success Manager in a sentence

• Following the completion of the post go-live support period and assuming all critical implementation tasks are complete, Customer will be transitioned to their Customer Success Manager (CSM) and to the First Due Support team.

• As part of this Statement of Work, Customer will receive a Customer Success Manager who will be the point person for Customer post go-live.

• As part of the regular check-ins, the Customer Success Manager can help Customer with any major enhancements or issues, new feature updates, interest in other modules and additional training needs.

• One-Time Fees Subtotal $ 10,500.00 Subscription Fees Subtotal $ 108,300.00 Grand Total $ 118,800.00 Statement of Work Please see attached Statement of Work detailing the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for this Exhibit A – Quote.

• The purpose of this Statement of Work (SoW) document is to clearly define the Implementation, Training, Data Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for Berkeley County Fire Chief's Association (“Customer”) from Locality Media, Inc.

More Definitions of Customer Success Manager

Customer Success Manager or “CSM” means the Softcat individual who provides strategic recommendations, best practices, or industry insights and who is committed to providing value at every interaction;

Customer Success Manager means Origin main point of contact for any Service related matters.

Customer Success Manager is the individual designated by Ayla to serve as the Customer’s main point of contact in Customer’s use of the Services.

Customer Success Manager means Rackspace personnel tasked with providing general relationship support and guidance to Customer related to Azure Services purchased pursuant to these Product Terms.