Degraded Service definition

Degraded Service means the presence of anomalies or defects that cause a degradation in QoS, but do not result in total failure of the service.

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Degraded Service means intermittent issues and reduced quality of service. A workaround may be available.

Degraded Service. A trouble ticket classification where calls can be made but may be suffering from limited or intermittent problems such as sound quality impairment “Monthly Recurring Charge (MRC)” – The monthly recurring charges for Service. Company’s liability for any Total Service Interruption of its Trunk Services (individually or collectively, “Liability”), shall be limited to the amounts set forth in the below Table 1. The term "Liability" refers to an interruption in transmission that renders the Service unusable due to a total loss of signal for the service (“Total Service Interruption”). For the purposes of calculating credit for any such Liability, the Liability period begins when the Customer reports an interruption in the portion of the Service to Company, provided that the Liability is reported by Customer during the duration of the Liability, and, a trouble ticket is opened; the Liability shall be deemed resolved upon closing of the same trouble ticket or the termination of the interruption, if sooner, less any time Comcast is awaiting additional information or premises testing from the Customer. Multiple events will require multiple trouble tickets to be opened. Service that fails to materially conform to the stated technical specifications and performance standards but is not a considered a total loss of Service shall be considered a Degraded Service, and will be entitled to Credits as identified in Article 7.1 of the Trunk Service PSA. For all Total Service Interruptions within any thirty (30) day period Less than 4 hours None At least 4 hours but less than 5 hours 1/30 of the MRC* For each additional whole hour thereafter. Additional 1/30 of the MRC* *Based on a 30 day month THE TOTAL CREDIT ALLOWANCE PER MONTH IS CAPPED AT 100% of THAT MONTH’S MRC FOR THE INTERRUPTED CIRCUIT/SERVICE. Customer shall bear any expense incurred, e.g., dispatch/labor costs, where a Service Interruption is found to be the fault of Customer, its end users, agents, representatives or third-party suppliers.

Examples of Degraded Service in a sentence

Priority 1 Total loss of Service or degraded Service to the extent that it is unusable by Customer and Customer is prepared to release its Service for immediate testing Priority 2 Degraded Service, however Customer is able to use the Service and is not prepared to release its Service for immediate testing Priority 3 A problem with the Service that does not impact the functionality of the Service; including a single non-circuit specific quality of Service inquiry.
Priority Level Criteria Priority 1 Total loss of Service or degraded Service to the extent that it is unusable by Customer and Customer is prepared to release its Service for immediate testing Priority 2 Degraded Service, however Customer is able to use the Service and is not prepared to release its Service for immediate testing Priority 3 A problem with the Service that does not impact the functionality of the Service; including a single non-circuit specific quality of Service inquiry.
Notwithstanding the foregoing, the occurrence of Degraded Service over a [***] period for (a) [***] or more [***] or (b) [***] during any [***] period shall be deemed a material breach of this Agreement and, in such event, GEOCITIES may terminate this Agreement pursuant to Section 9 below.
If the elapsed time from the accurate selection of an advertisement, based upon a test 10 kilobyte advertisement, from the AdForce server complex to the Designated Server is greater than [***], taken as an average over a [***] period ("Degraded Service"), IMGIS shall not charge GEOCITIES, and GEOCITIES shall have no obligation to pay, any AdForce service fees for a period of [***] beginning with such [***] period.
In the event that the elapsed time -------------------------------- from initial access of the AdForce server complex to accurate selection of an advertisement for Central Delivery ("Access Time") is greater than [***], taken as an average over any [***] period ("Degraded Service"), then IMGIS shall not charge GEOCITIES, and GEOCITIES shall have no obligation to pay, any AdForce service fees for such [***] period.
Priority Level Criteria Priority 1 Total loss of Service or degraded Service to the extent that it is unusable by Customer and Customer is prepared to release its Service for immediate testing Priority 2 Degraded Service, however Customer is able to use the Service and is not prepared to release its Service for immediate testing Priority 3 A problem with the Service that does not affect the functionality of the Service; including a single non-circuit specific quality of Service inquiry.
Additionally, if the elapsed time from initial access of the AdForce server complex to accurate selection of an advertisement for Central Delivery is greater than [***], taken as an average over any [***] period ("Degraded Service"), IMGIS shall not charge GEOCITIES, and GEOCITIES shall have no obligation to pay, any AdForce service fees for a period of [***] beginning with such [***] period.
Priority 2 Degraded Service, however Customer is able to use the Service and is not prepared to release its Service for immediate testing.
Degraded Service Condition that exists when one or more of the required service performance parameters fall outside of predetermined limits resulting in a lower quality of service.
Notwithstanding the foregoing, the occurrence of Degraded Service over a twenty-four (24) hour period for (a) seven (7) or more consecutive days or (b) ten (10) days during any thirty (30) day period shall be deemed a material breach of this Agreement and, in such event, GEOCITIES may terminate this Agreement pursuant to Section 9 below.

More Definitions of Degraded Service

Degraded Service is a condition of limited availability of the DDoS Protection Service lasting more than 10 minutes and reasonably shown to be caused by Staminus. Examples include, but are not limited to degraded performance or availability while under attack and BGP/routing or DNS configuration issues. Clients acknowledge that it may take up to 15 minutes for adaptive filtering to become engaged. Staminus, in good faith, supported by industry-standard records, data, and other means shall in its sole discretion be the determiner of a Degraded Service condition.

Degraded Service is longer than agreed Critical Flaw Turnaround.

Degraded Service means a service degradation (but the Site can still transmit data) caused by one or more Sprint managed network hardware or transport elements, as documented in Sprint’s Trouble Reporting System (TRS).