Examples of Premium Support in a sentence
Availability Hours 09:00 - 17:00 on Austrian business days (CET/CEST) and 9am – 5pm ET/EDT on US (N.C.) business days Premium Support Premium support includes all standard support coverage with the following enhancements.
For Clients that subscribe to Lingo’s MSP Premium Support service, requests for configuration changes will be responded to within three (3) to five (5) business days.
In addition to the Premium Support Services features defined above, Customer shall receive a dedicated support team, deployment services, and ongoing customer success management.
Customer will identify a maximum of three (3) Administrators to receive support portal access for Standard Support Services and an unlimited number of Administrators for Premium Support Services and Premium Plus Support Services.
For an additional charge, Customer shall receive Premium Support Services, which includes 24x7x365 support access for Severity 1 and Severity 2 issues, unlimited support portal accounts, and a designated phone number for reporting all Severity 1 and Severity 2 issues.