Examples of Eligible Complainant in a sentence
If a Unitholder is not satisfied with the way the ACS Manager handles a complaint, a Unitholder who is an "Eligible Complainant" for the purposes of the FCA "Dispute Resolution: Complaints" rules may refer their complaint to the FOS at Exchange Tower, E14 9SR (further contact details available at www.financial- ombudsman.org.uk).
If a Shareholder is not satisfied with the way the ACD handles a complaint, a Shareholder who is an "Eligible Complainant" for the purposes of the FCA "Dispute Resolution: Complaints" rules may refer their complaint to the FOS at Exchange Tower, E14 9SR (further contact details available at www.financial-ombudsman.org.uk).
If you are dissatisfied with our response and you are an Eligible Complainant, you have the right to refer your complaint to the independent Financial Ombudsman Service (FOS) free of charge.
The regulation therefore allows that for an individual, business, charity or trustee who was a professional customer of Zenfinex at the time of the act or omission and in respect of the activity which is the subject of the complaint, Zenfinex need not classify them as an Eligible Complainant.
If the Complaint has been submitted by a person other than an Eligible Complainant, it will instead be treated as a Report.