OUR COMPLAINTS PROCEDURE Sample Clauses

OUR COMPLAINTS PROCEDURE. If you’re unhappy with our service, any bills or statements issued by us and want to make a complaint, you can contact us at xxxxxxxxxx.xx.xx/xxx-xx-xxxxx or by using the contact details at clause 15.1 below. All disputes and complaints are dealt with in accordance with our published complaints procedure which is available on request and can also be found at xxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxx-xxxxxx/xxxxxxxxxx.
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OUR COMPLAINTS PROCEDURE. 12.1. How to Make a Complaint. Our aim is to provide a first-class service to all Landlords and Tenants and to do everything we can to ensure that you are satisfied. However, if you feel that we have fallen short of this standard and wish to make a complaint, the details of our Complaints Handling Policy can be found on our website. Please submit your complaint in writing to xxxxxxxxxx@xxxxxxxx.xx.xx.
Sample 1
OUR COMPLAINTS PROCEDURE. 19.1 We are committed to giving you a service of the highest standard possible. If things do go wrong, we will seek to resolve this as quickly and efficiently as we can. If you have a complaint, please contact us by e-mailing us at xxxxxxxxxx@xxxxxx.xxx or by writing to us at: Complaints Officer Banco Bilbao Vizcaya Argentaria, S.A., London Branch One Canada Square London E14 5AA 19.2 Please give us as much information as you can about your complaint including a description of your complaint, account details, your contact details, what you think we should do to put things right and provide copies of any supporting documentation if you have this available. 19.3 We will not charge you for making a complaint against us. Our complaint policy and procedures are available in writing, free of charge on our website at xxx.xxxxxx.xxx or from our branch. 19.4 If you are not satisfied with the way we have handled your complaint, you may refer your complaint to the Financial Ombudsman Service, whose contact details are below: The Financial Ombudsman Service Exchange Tower London E14 9SR xxx.xxxxxxxx-xxxxxxxxx.xxx.xx • 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home)) • 0000 000 0 000 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02) xxxxxxxxx.xxxx@xxxxxxxx-xxxxxxxxx.xxx.xx Your elegible deposits with BBVA UK are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee schem.e Any depositos you hold above the limit are unlikely to be covered. For further information visit xxx.xxx.xxx.xx. If you wish to use the BBVA net banking service and you agree to these Terms and Conditions please fill in the information below on both copies of these Terms and Conditions and sign both copies where indicated below. In signing this document you agree to these Terms and Conditions and you will become legally bound by them. Please keep one signed copy for your records and return the other signed copy to us at: Xxx Xxxxxx Xxxxxx, 00xx Xxxxx, Xxxxxx Xxxxx, Xxxxxx X00 0XX or to your account manager at the branch. You may ask for a copy of these Terms and Conditions at any time by contacting us at Xxx Xxxxxx Xxxxxx, 00xx Xxxxx, Xxxxxx Xxxxx, Xxxxxx X00 0XX or by asking your account manager at the branch for a copy. Signed …………………………………………… ……………………………………………… For and on behalf of Banco Bilbao Vizcaya Argentaria, S.A., London Branch This is our standard cli...
Sample 1
OUR COMPLAINTS PROCEDURE. As part of our commitment to customer satisfaction, Express Claims has a complaints procedure. Please let us know as soon as possible if you have any problems or you would like a copy of our Complaints Procedure. If you have a complaint about the service you receive from us, you should raise this with the person responsible for your case. If they cannot resolve the matter then you should speak to the manager of the team. If, after that, you are dissatisfied with how your complaint has been dealt with, you should contact us on 00000 000000 or by email to help@express- xxxxxx.xx.xx or by writing to us. Your complaint will then be dealt with in accordance with our complaints procedure, a copy of which is available on request. Please do not store up any complaints, please raise them straight away. If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within six months of receiving a final response from us.
Sample 1
OUR COMPLAINTS PROCEDURE. If you wish to make a complaint you can do so by making contact through any of the channels listed here:
Sample 1
OUR COMPLAINTS PROCEDURE. If you wish to make a complaint you can do so by making contact through any of the channels listed here: · Email: XxxxxxxxXxxx@xxxxxxxxxxxxxxx.xxx We will aim to resolve your complaint within 3 working days. Where we are unable to do so we will keep you informed of the progress of your complaint until we have resolved it. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service by writing to them at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX, calling 0300 123 9123 or 0800 023 4567, or emailing xxxxxxxxx.xxxx@ xxxxxxxxx-xxxxxxxxx.xxx.xx. If you require any further information you can visit xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx/ The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you. In addition, if you entered into this agreement online or by telephone, you can also refer this matter to the European Online Dispute Resolution portal. For more information about Online Dispute Resolution please visit xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en We can provide documents in large print, Braille or on audio, call us on 00000 000 000 to arrange this. V28
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Related to OUR COMPLAINTS PROCEDURE

  • Review Procedure If the Plan Administrator denies part or all of the claim, the claimant shall have the opportunity for a full and fair review by the Plan Administrator of the denial, as follows:

  • GRIEVANCE PROCEDURE Section 1. A “grievance” is hereby defined as a complaint by an employee or a group of employees based upon an alleged violation of the provisions of this Agreement, or a difference as to the interpretation or application of this Agreement. Section 2. Union representatives shall notify an employee’s immediate supervisor or other designated individual, that the employee has requested union representation to investigate a grievance. If the employee can be released at that time the supervisor will release the employee to talk to the union representative. If because of the immediate nature of the employee’s work, i.e., the employee cannot be released at that time, the supervisor will release the employee as soon as possible. The supervisor shall explain to the union representative the nature of the emergency and confirm the explanation in writing, if requested. The employee will not be released for longer than ten (10) minutes per shift. Once the investigation has stopped the union representative will notify the supervisor or designated representative that the employee has returned to work. To the extent practicable, the union representative handling the grievance investigation during working hours will be the xxxxxxx on an alternate shift so that the xxxxxxx will not have to be released from work. If the meeting needs to go beyond the ten (10) minute limitation, the union representative will notify the supervisor, and the employee will punch in and punch out for the remainder of the meeting, but may work beyond his/her shift to make up this lost time. If this procedure is abused by the District or the Union, then one party will notify the other and the Union and the District will meet to modify or negotiate a new agreement, if necessary. Section 3. It is recognized that grievances should be processed as rapidly as possible, and the number of days indicated at each step of the grievance procedure shall be the maximum time allowed for presenting a grievance. The time limits specified may, however, be extended by mutual agreement in writing. Section 4. All grievances shall be presented in accordance with the following procedure: STEP ONE: Within a five (5) working‐day period of a grievance, or knowledge of a grievance, employees may present a grievance personally, or through their Union representative, to their immediate supervisor. The immediate supervisor shall attempt to adjust the matter as soon as possible, and in any event within three (3) working days.

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