Onsite Support definition

Onsite Support means the procedure to replace defective hardware at the End User’s installation location.
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Onsite Support means any assistance provided by Cyber City that is done on Customer System that requires physical presence at Customer location.
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Onsite Support means support provided at the Customer's premises;
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Examples of Onsite Support in a sentence

  • Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.

  • Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support.

  • Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour.

  • Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support.

  • On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel.

  • For example, if Service Provider provides three hours and thirty minutes of On-site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours.

  • This SLA does not apply to Locations covered by Premium On-site Support.

  • For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Service Provider personnel shall be available upon sufficient prior notice to provide On-site Support for the use of GPS Events at an event.

  • If You decline remote diagnostics, We can agree to On-site Support which will be subject to additional fees and reasonable travel and expenses, for which You are responsible.

  • The Bidder shall be bound by the Service Levels specified in this document for – Delivery, Project Implementation, On-site Support Services, etc.


More Definitions of Onsite Support

Onsite Support means when a Technical Specialist is physically onsite at the Customer’s premises.
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Onsite Support means providing Error Correction services at your premises on which the Product is located, if required, as determined by Infinidat in its sole and absolute discretion.
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Onsite Support means providing Error Correction services at Purchaser’s premises on which the Product is located, if required, as determined by Infinidat in its sole discretion.
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Related to Onsite Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Advanced life support means functional provision of advanced airway management, including intubation, advanced cardiac monitoring, manual defibrillation, estab- lishment and maintenance of intravenous access, and drug therapy.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.

  • composite supply means a supply made by a taxable person to a recipient consisting of two or more taxable supplies of goods or services or both, or any combination thereof, which are naturally bundled and supplied in conjunction with each other in the ordinary course of business, one of which is a principal supply;

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Interconnection Construction Service Agreement means the agreement entered into by an Interconnection Customer, Interconnected Transmission Owner and the Transmission Provider pursuant to Tariff, Part VI, Subpart B and in the form set forth in Tariff, Attachment P, relating to construction of Attachment Facilities, Network Upgrades, and/or Local Upgrades and coordination of the construction and interconnection of an associated Customer Facility. A separate Interconnection Construction Service Agreement will be executed with each Transmission Owner that is responsible for construction of any Attachment Facilities, Network Upgrades, or Local Upgrades associated with interconnection of a Customer Facility.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Support means interventions provided as a supplement to those regularly provided by the LEA, including services provided in accordance with an IEP, that are designed to meet students’ needs for behavioral, social, emotional, and other integrated student supports, in order to enable students to engage in, and benefit from, the supplemental instruction being provided.

  • Communication Services means aeronautical fixed and mobile services to enable ground-to-ground, air-to-ground and air-to-air communications for ATC purposes;

  • service supplier means any person that supplies a service;