Priority Level 2 definition

Priority Level 2 means Incidents where relevant parts or functionalities of Circuit, such as the search function, storage access, content sharing, etc., as they are described in the Agreement and in particular in the Product and Service Description (PSD) are not available.

Priority Level 2. A problem that causes Outage of one Xxxxxxxx T-1 or degrades performance of multiple Xxxxxxxx T-1s.

Priority Level 2. The Contractor shall resolve any Priority Level 2 problem, implement a workaround that will return CIVLS to a full production status or reduce the problem’s severity to that of a Priority Level 3 problem within four (4) hours of the Contractor’s receipt of notification of the failure. If the permanent solution of the problem requires software or hardware corrections, The Contractor shall provide the permanent solution of the application affected within four (4) Days of its initial receipt of notification of the failure.

Examples of Priority Level 2 in a sentence

• Scoring is based on the priority level of the topical areas as follows: Priority Level 1 (up to 15 points) and Priority Level 2 (up to 10 points).

• Tyler shall provide an initial response to Priority Level 2 incidents within four (4) business hours of receipt of the incident.

• There is a possibility of a higher score if a project effectively addresses a topic in Priority Level 1 than Priority Level 2.

• Priority Level 2 can be assigned against a production instance or pre-production instance during Solution Acceptance Testing (SAT), Operational Readiness Testing (ORT) or go-live cutover.

• Xxxxx shall provide an initial response to Priority Level 2 incidents within four (4) business hours of receipt of the incident.

• Priority Level 2 Other Under-Documented Topics in New York State History Projects in Priority Level 2 address topics which are of significance to the history of New York and which focus on the people, groups, events, or changing conditions that are under-represented in New York’s historical record.

• Priority Level 2 Wild Brook Trout Only patches occur in 238 subwatersheds; 152 of these subwatersheds are in Pennsylvania, 44 are in New York, 22 are in Virginia, 14 are in Maryland, and six are in West Virginia (Table 5 and Appendix Table IV).

• The Joint POUs are concerned that the Settlement Agreement would allow utilities to classify obstructions of climbing space as a Priority Level 2 risk, or a Priority Level 3 risk, or an exception to Priority Level 3.

• This would include, whenever possible, identifying the rates or rate levels that are justified based on the data contained in the filings.

• Priority Level 2- Any of the following:• The functionality of the software is adversely affected, but the problem can be circumvented, or• Certain functions within the software are disabled, but the software remains operable.Priority Level 3:• No loss of service and no significant effect on the usability of the software.

More Definitions of Priority Level 2

Priority Level 2 means an Incident that significantly impacts mission critical business operations or has moderate visibility to external customers. These incidents are characterized by the following attributes:

Priority Level 2 means an Incident that significantly impacts or has the potential to significantly impact mission critical business operations or has moderate visibility to external customers - as defined in the State’s Service record or as determined by the Command center. Incidents characterized by the following attributes: (a) Does not render a CI such as a System, Service, Software, Equipment, network component or facility un-Available or substantially un-Available, but a function or functions are: • Not Available • Substantially Available or functioning as they should, in each case prohibiting the execution of productive work (b) Affect either a group or groups of people, or a single individual performing a critical business function. Ex: Unable to access payment pages, Unable to access multiple cases in Siebel, Federal Hub/Remote ID Proofing down, unable to access OBIEE, Delayed notices impacting Legal deadlines, Incidents having Labor intensive workarounds and inefficient for Client, Unable to support Appeal issue with multiple customers due to system issues, Duplicate Payment or invoice processing Priority Level 3 means an Incident that impacts a non-critical system or component of a Managed Application for a limited number of Users, or that impacts the ability of one or a limited number of Users to perform their primary function. Ex. Missing Payments in Payment history screen but available in the attachment, Verbiage change to portal due to Legislative/Legal compliance/deadlines, Provisioning Issue related to multiple requests

Priority Level 2 or “P2” means an Incident where, notwithstanding proper installation and use of the Ivanti product(s), there is an Error in a major program function causing significant impact to the Ivanti product(s) such that the Ivanti product(s) is difficult but not impossible to use.

Priority Level 2 or “P2” shall have the meaning set forth in Exhibit H (Service Level Requirements). 286. PRIORITY LEVEL 3‌

Priority Level 2 severe loss of service of the Installed Software however, operation can continue in a restricted fashion. The Service Provider will (i) acknowledge within 2 hours from the time that the call was logged with the Service Provider and (ii) remedy the relevant defects and/or provide a workaround therefor within 3 days.

Priority Level 2 means an Incident that significantly impacts or has the potential to significantly impact mission critical business operations or has moderate visibility to external customers - as defined in the State’s Service record or as determined by the Command center. Incidents characterized by the following attributes: (a) Does not render a CI such as a System, Service, Software, Equipment, network component or facility un-Available or substantially un-Available, but a function or functions are: • Not Available • Substantially Available or functioning as they should, in each case prohibiting the execution of productive work (b) Affect either a group or groups of people, or a single individual performing a critical business function. Ex: Unable to access payment pages, Unable to access multiple cases in Siebel, Federal Hub/Remote ID Proofing down, unable to access OBIEE, Delayed notices impacting Legal deadlines, Incidents having Labor intensive workarounds and inefficient for Client, Unable to support Appeal issue with multiple customers due to system issues, Duplicate Payment or invoice processing Priority Level 3 means an Incident that impacts a non-critical system or component of a Managed Application for a limited number of Users, or that impacts the ability of one or a limited number of Users to perform their primary function. Ex. Missing Payments in Payment history screen but available in the attachment, Verbiage change to portal due to Legislative/Legal compliance/deadlines, Provisioning Issue related to multiple requests