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Service Delivery Manager definition

Service Delivery Manager or “SDM” means those representatives of the AUTHORITY and the CONTRACTOR responsible for the day-to-day management and provision of the Services;
Service Delivery Manager. Has the meaning given to that term in clause 26.2(b) of this Agreement. Service Design Is the Lifecycle stage that identifies requirements and a solution to meet these requirements. Service Design Package A document(s) defining all aspects of an IT Service and its requirements through each stage of its lifecycle. A Service Design Package is produced for each new IT Service, major Change, or IT Service retirement. Service Desk Those people and facilities that serve as the initial point of contact for Authorised Users for technical support for Incidents and Service Work Requests.
Service Delivery Manager means any officer appointed to the post of Service Delivery Manager;

Examples of Service Delivery Manager in a sentence

  • Second level escalation is to the Customer contract manager’s manager and for Civica the Service Delivery Manager.

  • If the Site Lead and the Voya Service Delivery Manager are unable to resolve the dispute within such five-Business Day period (or do not meet within such period), the dispute shall be escalated to the BNY Mellon Executive and the Voya Executive for resolution.

  • Service Delivery Manager The Service Delivery Manager assists in providing service delivery by providing oversight and direction of resources based upon priorities, project management and technical leadership.

  • They in turn report eventually to the Service Delivery Manager and General Manager.

  • The Service Delivery Manager (SDM) is responsible for owning Customer experience and delivering the service management outcomes associated with Managed Services provided by Cloudreach.

  • Cloudreach will also allocate Service Delivery Manager, who will be the main point of contact between Customer and Cloudreach during the onboarding phase.

  • Meeting minutes shall be documented by the Supplier Service Delivery Manager and copies of those minutes shall be circulated to, and approved by, both parties.

  • Specialists review all requests above the Casework Supervisor’s threshold and forward the request to either the Service Delivery Manager, or the Director, depending on the amount of the request.

  • Each Customer is assigned a Cloud Service Delivery Manager (CSDM) and a Cloud Architect (CA).

  • The service provider must inform the City of any key staff changes i.e.: • Account Manager • Service Delivery Manager • Technical resources • Any onsite resources, if applicable Should the city experience coverage issues for all schedules, the service provider/s will perform the necessary coverage/quality tests which will include a site visit at no extra cost to the city.


More Definitions of Service Delivery Manager

Service Delivery Manager means a suitably qualified and experienced person nominated by the Supplier from time to time to fulfil the tasks required of the nominee under this Agreement;
Service Delivery Manager means the person or persons occupying the role of the same name at SHARED SERVICES in respect of the Customer. Service Levels means the service levels as set out in the Service Level Definitions.
Service Delivery Manager has the meaning given to the term in each Supplier’s respective Agreement.
Service Delivery Manager has the meaning given to the term in Attachment 6-A (Governance Committees and Members) in each Supplier’s respective Agreement.
Service Delivery Manager means the main point of contact for each Party respectively, as set out in the Welcome Pack (if applicable) appointed on behalf of each Party to oversee the performance of this Agreement;
Service Delivery Manager means persons responsible for assisting Gap in setting its service strategy and direction, and managing the overall NA Stores Help Desk delivery.

Related to Service Delivery Manager

  • Service delivery area means the defined geographic area for delivery of program services.

  • Calling Name Delivery Service (CNDS) means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • service delivery agreement means an agreement between the Municipality and an institution or persons mentioned in section 76(b) of the Local Government: Municipal Systems Act 32 of 2000.

  • Input Service Distributor means an office of the supplier of goods or services or both which receives tax invoices issued under section 31 towards the receipt of input services and issues a prescribed document for the purposes of distributing the credit of central tax, State tax, integrated tax or Union territory tax paid on the said services to a supplier of taxable goods or services or both having the same Permanent Account Number as that of the said office;

  • Delivery services means those services provided by the

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Delivery service means the providing of electric transmission or distribution to a retail customer.

  • Notice Delivery Period means the period from and including the Trade Date to and including the date that is fourteen calendar days after the Extension Date.

  • Customer Service Representative (or "CSR") shall mean any person employed with or under contract or subcontract to a Cable Operator to assist, or provide service to, customers, whether by telephone, writing service or installation orders, answering customers' questions in person, receiving and processing payments, or performing any other customer service-related tasks.

  • service supplier means any person that supplies a service;

  • INTER-CONNECTION POINT/ DELIVERY/ METERING POINT means a single point at 220kV or above, where the power from the Project(s) is injected into the identified ISTS Substation (including the dedicated transmission line connecting the Projects with the substation system) as specified in the RfS document. Metering shall be done at this interconnection point where the power is injected into. For interconnection with grid and metering, the WPDs shall abide by the relevant CERC/ SERC Regulations, Grid Code and Central Electricity Authority (Installation and Operation of Meters) Regulations, 2006 as amended and revised from time to time.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue.

  • Toll Billing Exception Service (TBE means a service that allows End Users to restrict third number billing or collect calls to their lines.

  • Delivery Point means the point(s) of connection(s) at which energy is delivered into the Grid System i.e. the Interconnection Point.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Service Control Point (SCP) is the node in the common channel signaling network that accepts Queries for certain Database services. The SCP is a real time database system that receives Queries from service platforms, performs subscriber or application-specific service logic, and then sends a Response back to the Query-originating platform. Such service platforms can be Service Switching Points (SSPs) or other network nodes capable of properly formatting and launching Queries.

  • Customer Representative means the representative appointed by the Customer from time to time in relation to this Call Off Contract;

  • Program Manager means the HCAI manager responsible for the grant program.

  • Interconnection Service Agreement means an agreement among the Transmission Provider, an Interconnection Customer and an Interconnected Transmission Owner regarding interconnection under Tariff, Part IV and Tariff, Part VI.

  • Interconnection Service(s) means any Interconnection, Resale Services, 251(c)(3) UNEs, Collocation, functions, facilities, products or services offered under this Agreement.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Basic generation service provider or "provider" means a

  • Surplus Interconnection Service means any unneeded portion of Interconnection Service established in an Interconnection Service Agreement, such that if Surplus Interconnection Service is utilized, the total amount of Interconnection Service at the Point of Interconnection would remain the same.

  • Contract Monitor means the Department employee identified in Section 1.6 of the IFB as the Contract Monitor.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property.

  • Interconnection Service means the physical and electrical interconnection of the Customer Facility with the Transmission System pursuant to the terms of Tariff, Part IV and Tariff, Part VI and the Interconnection Service Agreement entered into pursuant thereto by Interconnection Customer, the Interconnected Transmission Owner and Transmission Provider.