Service Delivery Manager definition

Service Delivery Manager or “SDM” means those representatives of the AUTHORITY and the CONTRACTOR responsible for the day-to-day management and provision of the Services;
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Service Delivery Manager etc.} Oracle ACS Services Sales Representative: Your Billing/Accounts Payable Contact: Name: Address: Phone: Fax: Email: Name: Address: Phone: Fax: Email:
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Service Delivery Manager. Has the meaning given to that term in clause 26.2(b) of this Agreement. Service Design Is the Lifecycle stage that identifies requirements and a solution to meet these requirements. Service Design Package A document(s) defining all aspects of an IT Service and its requirements through each stage of its lifecycle. A Service Definition Meaning Design Package is produced for each new IT Service, major Change, or IT Service Retirement. Service Desk Those people and facilities that serve as the initial point of contact for Authorised Users for technical support for Incidents and Service Work Requests.
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Examples of Service Delivery Manager in a sentence

  • If the Site Lead and the Voya Service Delivery Manager are unable to resolve the dispute within such five-Business Day period (or do not meet within such period), the dispute shall be escalated to the BNY Mellon Executive and the Voya Executive for resolution.

  • Infocrossing shall assign a Service Delivery Manager (SDM) who will be responsible for managing the day to day delivery of the Services and CSG shall assign a corresponding manager who will be the primary point of contact to the SDM.

  • The Symetra Service Delivery Manager (or his or her designee) for a particular Service Tower shall be the only Symetra representative authorized to request chargeable services from ACS with respect to that Service Tower, and ACS acknowledges that it shall not have the right to xxxx or collect from Symetra or any of its Affiliates any amounts ACS claims it is owed for otherwise chargeable services provided without the written authorization of the applicable Symetra Service Delivery Manager.

  • In addition the Envestnet Service Delivery Manager shall have responsibility for all Envestnet personnel and other technical resources used in performing the Platform Services and shall serve as day-to-day contact with the FundQuest Representative.

  • The ACS Service Delivery Manager spearheads the development of interface processes.

  • In the event the IBM Delivery Executive is not available, the Project Engagement Executive or Service Delivery Manager will assume the Delivery Executive’s role.

  • The ACS Service Delivery Manager works directly with Symetra to clarify requests, discuss timing, develop specific project plans (if necessary) and provide project status.

  • The ACS Service Delivery Manager is responsible for receiving, scheduling and delivering on service requests and day-to-day issues.

  • The Service Delivery Manager is accountable for the delivery of Services within his or her respective Service Tower.

  • ACS recognizes the location percentages for the SBU Service Delivery Manager and ACS senior staff are estimates and that there will be times when it will be necessary for them to be onsite at Symetra 100%.


More Definitions of Service Delivery Manager

Service Delivery Manager has the meaning given to the term in Attachment 6-A (Governance Committees and Members) in each Supplier’s respective Agreement.
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Service Delivery Manager has the meaning given to the term in each Supplier’s respective Agreement.
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Service Delivery Manager means a suitably qualified and experienced person nominated by the Supplier from time to time to fulfil the tasks required of the nominee under this Agreement;
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Service Delivery Manager means persons responsible for assisting Gap in setting its service strategy and direction, and managing the overall NA Stores Help Desk delivery.
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Service Delivery Manager means the main point of contact for each Party respectively, as set out in the Welcome Pack (if applicable) appointed on behalf of each Party to oversee the performance of this Agreement;
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Service Delivery Manager means the person or persons occupying the role of the same name at SHARED SERVICES in respect of the Customer. Service Levels means the service levels as set out in the Service Level Definitions.
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Related to Service Delivery Manager

  • Service delivery area means the defined geographic area for delivery of program services.

  • Calling Name Delivery Service (CNDS means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • service delivery agreement means an agreement between the Municipality and an institution or persons mentioned in section 76(b) of the Local Government: Municipal Systems Act 32 of 2000.

  • Input Service Distributor means an office of the supplier of goods or services or both which receives tax invoices issued under section 31 towards the receipt of input services and issues a prescribed document for the purposes of distributing the credit of central tax, State tax, integrated tax or Union territory tax paid on the said services to a supplier of taxable goods or services or both having the same Permanent Account Number as that of the said office;

  • Delivery Services means those services provided by the

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • service supplier means any person that supplies a service;

  • INTER-CONNECTION POINT/ DELIVERY/ METERING POINT means a single point at 220kV or above, where the power from the Project(s) is injected into the identified ISTS Substation (including the dedicated transmission line connecting the Projects with the substation system) as specified in the RfS document. Metering shall be done at this interconnection point where the power is injected into. For interconnection with grid and metering, the WPDs shall abide by the relevant CERC/ SERC Regulations, Grid Code and Central Electricity Authority (Installation and Operation of Meters) Regulations, 2006 as amended and revised from time to time.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue.

  • financial service supplier means any natural or juridical person of a Party wishing to supply or supplying financial services but the term “financial service supplier” does not include a public entity;

  • Toll Billing Exception Service (TBE means a service that allows End Users to restrict third number billing or collect calls to their lines.

  • Delivery Point means the point(s) of connection(s) at which energy is delivered into the Grid System i.e. the Interconnection Point.

  • Service Control Point (SCP) is the node in the common channel signaling network that accepts Queries for certain Database services. The SCP is a real time database system that receives Queries from service platforms, performs subscriber or application-specific service logic, and then sends a Response back to the Query-originating platform. Such service platforms can be Service Switching Points (SSPs) or other network nodes capable of properly formatting and launching Queries.

  • Customer Representative means the representative appointed by the Customer from time to time in relation to this Call Off Contract;

  • Program Manager means the HCAI manager responsible for the grant program.

  • Interconnection Service Agreement means an agreement among the Transmission Provider, an Interconnection Customer and an Interconnected Transmission Owner regarding interconnection under Tariff, Part IV and Tariff, Part VI. List of Approved Contractors:

  • Interconnection Service(s means any Interconnection, Resale Services, 251(c)(3) UNEs, Collocation, functions, facilities, products or services offered under this Agreement.

  • Basic generation service provider or "provider" means a

  • Surplus Interconnection Service means any unneeded portion of Interconnection Service established in an Interconnection Service Agreement, such that if Surplus Interconnection Service is utilized, the total amount of Interconnection Service at the Point of Interconnection would remain the same. Switching and Tagging Rules: