Service Delivery Manager definition

Service Delivery Manager or “SDM” means those representatives of the AUTHORITY and the CONTRACTOR responsible for the day-to-day management and provision of the Services;
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Service Delivery Manager. Has the meaning given to that term in clause 26.2(b) of this Agreement. Service Design Is the Lifecycle stage that identifies requirements and a solution to meet these requirements. Service Design Package A document(s) defining all aspects of an IT Service and its requirements through each stage of its lifecycle. A Service Design Package is produced for each new IT Service, major Change, or IT Service retirement. Service Desk Those people and facilities that serve as the initial point of contact for Authorised Users for technical support for Incidents and Service Work Requests.
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Service Delivery Manager has the meaning given to the term in Attachment 6-A (Governance Committees and Members) in each Supplier’s respective Agreement.
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Examples of Service Delivery Manager in a sentence

  • Second level escalation is to the Customer contract manager’s manager and for Civica the Service Delivery Manager.

  • If the Site Lead and the Voya Service Delivery Manager are unable to resolve the dispute within such five-Business Day period (or do not meet within such period), the dispute shall be escalated to the BNY Mellon Executive and the Voya Executive for resolution.

  • Service Delivery Manager The Service Delivery Manager assists in providing service delivery by providing oversight and direction of resources based upon priorities, project management and technical leadership.

  • They in turn report eventually to the Service Delivery Manager and General Manager.

  • The Service Delivery Manager (SDM) is responsible for owning Customer experience and delivering the service management outcomes associated with Managed Services provided by Cloudreach.

  • Cloudreach will also allocate Service Delivery Manager, who will be the main point of contact between Customer and Cloudreach during the onboarding phase.

  • Each Customer is assigned a Cloud Service Delivery Manager (CSDM) and a Cloud Architect (CA).

  • Specialists review all requests above the Casework Supervisor’s threshold and forward the request to either the Service Delivery Manager, or the Director, depending on the amount of the request.

  • Meeting minutes shall be documented by the Supplier Service Delivery Manager and copies of those minutes shall be circulated to, and approved by, both parties.

  • Infocrossing shall assign a Service Delivery Manager (SDM) who will be responsible for managing the day to day delivery of the Services and CSG shall assign a corresponding manager who will be the primary point of contact to the SDM.


More Definitions of Service Delivery Manager

Service Delivery Manager has the meaning given to the term in each Supplier’s respective Agreement.
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Service Delivery Manager means a suitably qualified and experienced person nominated by the Supplier from time to time to fulfil the tasks required of the nominee under this Agreement;
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Service Delivery Manager means persons responsible for assisting Gap in setting its service strategy and direction, and managing the overall NA Stores Help Desk delivery.
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Service Delivery Manager means the main point of contact for each Party respectively, as set out in the Welcome Pack (if applicable) appointed on behalf of each Party to oversee the performance of this Agreement;
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Service Delivery Manager means the person or persons occupying the role of the same name at SHARED SERVICES in respect of the Customer. Service Levels means the service levels as set out in the Service Level Definitions.
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Service Delivery Manager means any officer appointed to the post of Service Delivery Manager;
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Related to Service Delivery Manager

  • Calling Name Delivery Service (CNDS) means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Customer Service Representative (or "CSR") shall mean any person employed with or under contract or subcontract to a Cable Operator to assist, or provide service to, customers, whether by telephone, writing service or installation orders, answering customers' questions in person, receiving and processing payments, or performing any other customer service-related tasks.

  • service supplier means any person that supplies a service;

  • Delivery Point means the point(s) of connection(s) at which energy is delivered into the Grid System i.e. the Interconnection Point.

  • Program Manager means the HCAI manager responsible for the grant program.

  • Interconnection Service(s) means any Interconnection, Resale Services, 251(c)(3) UNEs, Collocation, functions, facilities, products or services offered under this Agreement.

  • Contract Monitor means the Department employee identified in Section 1.6 of the IFB as the Contract Monitor.