Service Level Agreements or SLAs definition

Service Level Agreements or SLAs. As defined in Section 2.7(a) of this Agreement.
Sample 1Sample 2Sample 3
Service Level Agreements or SLAs. As defined in Section 2.7(a) of this Addendum. Servicing: Subject to Applicable Requirements, the servicing functions for the Mortgage Loans under the applicable Servicing Agreement and this Addendum, including, without limitation, the usual servicing operational functions of providing customer statements, accepting and applying customer payments, calculating, holding and applying escrowed amounts, providing customer service, collecting defaulted accounts, performing loss mitigation and any other obligations of the Seller under the applicable Servicing Agreements and performing portfolio defense services in accordance with the provisions contained in Exhibit B.
Sample 1Sample 2
Service Level Agreements or SLAs means specified levels of service that Z-Tel is responsible to provide in relation to Local Wholesale Services, Z-Node Services and OSS Services. SHORT TERM DEFERRED REVENUE means revenues offset to future periods for revenue recognition purposes that are included in current liabilities. SLAMMING means a change of provider of Telecommunications Service without obtaining a subscriber's authorization and verification under 47 C.F.R. Part 64.
Sample 1

Examples of Service Level Agreements or SLAs in a sentence

  • Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delivery.

  • Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delive ry.

  • Service Level Agreements or SLAs. See definition in Section 7 below.

  • It is also worth noting that cable companies are unlikely to be able to commit to Service Level Agreements, or SLAs, when providing service over their HFC network to business customers.

  • As grid computing extends to include long-lived network services [13], it is increasingly important to provision re- sources for performance targets embodied in Service Level Agreements or SLAs [10].This paper presents a new cluster management archi- tecture for grid-ready mixed-use clusters, and experimen- tal results from a prototype implementation called Cluster- on-Demand (COD).

  • Technical Requirements in AgreementsTo facilitate roaming, particularly roaming with preferential treatment, agreements (e.g. Service Level Agreements or SLAs) may need to be negotiated between public safety agencies and commercial operators.

  • These number of days, called Service Level Agreements or SLAs, are unique to the Indian state where we carried out our site visits.

  • Service Level Agreements, or SLAs, are contracts between the network provider and the users of the network.

  • PECO uses non-binding internal targets, known as Service Level Agreements or SLAs, to measure its performance in processing these applications.

  • To govern these arrangements, Service Level Agreements, or SLAs, act as a contract between the Service Provider and customer to align expectations about the services provided and the costs.


More Definitions of Service Level Agreements or SLAs

Service Level Agreements or SLAs means specific levels of performance agreed to be provided by CNC to either SBC customers, SBC or both for the performance of CNC Products or Services where a credit may attach for failure to meet performance levels.
Sample 1
Service Level Agreements or SLAs means the levels of performance for the Services, if applicable, as set out in the applicable Order.
Sample 1

Related to Service Level Agreements or SLAs

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Credit is defined in Section 8.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III.

  • Service Order or “Contract” or “Agreement” shall mean the Service Order / Agreement and all attached exhibits and documents referred to therein and all terms and conditions thereof together with any subsequent modifications thereto;

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Information Service Traffic Traffic delivered to or from an Information Service Provider for the provision of Information Service. ISP-Bound Traffic is a subset of Information Service Traffic. Inside Wire or Inside Wiring: Wiring within the customer Premises that extends to the Demarcation Point of CenturyLink’s outside plant. Inside Wire is owned or controlled by the End User (unless otherwise specified herein or under Applicable Law).

  • Service User means your customer, (i.e., the purchaser of the Offering).

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Customer Usage Data means the Telecommunications Services usage data of a CLEC End User measured in minutes, sub-minute increments, message units, or otherwise, that is recorded by SBC-13STATE and forwarded to CLEC.

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;