Service Level Reports definition

Service Level Reports means the performance reports of various Service level parameters, generated by Liquid Telecom from its performance measurement system
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Service Level Reports has the meaning set forth in Section 6.6(b).
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Service Level Reports. Means service level reports as set out in a separate document required from both PARTIES which are regarded as a management tool and framework on which to base, evaluate and assess the performance criteria in each of the functional areas of the social grants payment service as specified in the contract as per Clause 33.
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Examples of Service Level Reports in a sentence

  • Service Provider will provide monthly Service Level Reports, which will include performance and availability statistics.

  • Contractor will provide quarterly measurement data in its Service Level Reports which shall be delivered to the IETF LLC Executive Director (“Executive Director” or “ED”) no later than the fifteenth (15th) day following the month in which the SLAs tasks were measured.

  • The format for such Service Level Reports shall be determined by PPECB.

  • Supplier shall be responsible for monitoring and measuring its performance against the Service Levels and shall be required to provide detailed, comprehensive reports of its performance against all Service Levels ("Service Level Reports") by no later than the 10th (tenth) Business Day following the end of each month (unless otherwise specified in an Annexure).

  • Service Level Reports shall be provided to Client Local Affiliate on a monthly basis.

  • Time to deliver a Root Cause Analysis Cases Time to deliver an RCA SLO Target P1/P2 Incidents 10 business days 95% of cases Additional Monthly Service Level Reports: • Mean Time to Restore and Fulfill • SL Trends Scorecard • We will also report on problems, changes, and eventsaccordingly.

  • AMS will provide quarterly measurement data in its Service Level Reports which shall be delivered to the IAD no later than the fifteenth (15th) day following the month in which the SLAs tasks were measured.

  • The Service Level Reports shall identify any actions the parties need to take to address Service Level issues.

  • Invoices shall be accompanied by the Service Level Reports and other information and data that support the invoiced Fees as well as any Service Credits.

  • Service Level Reports may include: Support statistics Incident Reports Number Resolved, Average and Median Resolution Time Average and Median Incident Resolution Time by Priority Service Request Reports: Number Resolved, Average and Median Resolution Time Average and Median Incident Resolution Time by Priority Client Satisfaction Reports Availability Report System Performance Reports Usage vs.


More Definitions of Service Level Reports

Service Level Reports are defined in clause 12.3.
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Service Level Reports means service level reports as set out in a separate document required from both PARTIES
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Related to Service Level Reports

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Compliance Statement is that certain statement in the form attached hereto as Exhibit B.

  • Electronic Subcontracting Reporting System (eSRS) means the Governmentwide, electronic, web-based system for small business subcontracting program reporting. The eSRS is located at http://www.esrs.gov.

  • Service Information means information concerning the Services provided by the Contractor to the Authority in accordance with Clause 32.1 for inclusion in the Authority's catalogue and/or any Beneficiary's catalogue from time to time;

  • Electronic and Information Resources Accessibility Standards means the accessibility standards for electronic and information resources contained in 1 Texas Administrative Code Chapter 213.

  • Service Level Credit is defined in Section 8.

  • Maintenance Schedule means a document which describes the specific scheduled maintenance tasks and their frequency of completion necessary for the safe operation of those aircraft to which it applies;

  • major non-compliance outcome notification means a notification received by a council under section 19N(3) or (4) of the Food Act 1984, or advice given to council by an authorized officer under that Act, of a deficiency that does not pose an immediate serious threat to public health but may do so if no remedial action is taken

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Baseline data means information gathered at a selected point in time and used thereafter as a basis from which to monitor change.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Safeguards Monitoring Report means each report prepared and submitted by the Borrower to ADB that describes progress with implementation of and compliance with the EMP and the RP (as applicable), including any corrective and preventative actions;

  • Information Service Traffic means Local Traffic or IntraLATA Toll Traffic which originates on a Telephone Exchange Service line and which is addressed to an information service provided over a Party's information services platform (e.g., 976).

  • Monitoring Requirements Schedule means the Schedule containing details of the monitoring arrangements.

  • Pick Up Report means the report detailing the number of sleeping rooms per day actually used out of the Program’s room block.

  • MI Reporting Template means the form of report set out in the Annex to Framework Schedule 8 (Management Information) setting out the information the Supplier is required to supply to the Authority;

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Service Specifications means the following documents, as applicable to the Services under Your order:

  • Exception Report As defined in the Custodial Agreement.