Software Support Service definition

Software Support Service means the service being provided by SAPPHIRE relating to the business software used by the Customer under these terms, specifically a telephone helpdesk service, error correction service and update service.

Software Support Service means the service specified in the terms and conditions of Contract.

Software Support Service means the software support services described in Schedule 3, so designated.

Examples of Software Support Service in a sentence

• Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic with Phone Support 24x7 via Phone & Web Response within 1 hour Response within next Business Day Basic with Online Support Web Response to all cases within next Business Day during Standard Business Hours The following definitions apply to this Section.

• Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Enhanced 24x7 via Phone & Web Response within 30 minutes Response within 2 hours The following definitions apply to this Section.

• This contract does not include direct access to the SPI Software Support Service by the Customer.

• Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic Phone Support 24x7 via Phone & Web Response within 1 hour Response within next Business Day The following definitions apply to this Section 4: Response Time means the time between case submission in the case management system to support engineer contact.

• In the event the Software is sold or moved out of the service area defined herein, DRS shall have the right to cancel the Software Support Service.

• Service Guarantee – An element of Enhanced and Complete support subscriptions that provides a discount on subsequent years support Charges if the Software Support Service delivered fails to meet the agreed specified criteria.

• DRS shall provide Customer with thirty (30) days advance notice of any increase in DRS's standard Software Support Service fees by posting such changes on DRS’s website Support pages (xxx.xxxxxxx.xxx).

• The Software is provided to You hereunder without Software Support Service or Maintenance Upgrades.

• The Purchaser will have performed all requirements notified to them by RSG, prior to logging a support ticket Unplanned Responses All unplanned responses are charged as an Additional Software Support Service Fee Out of Office Hours Out of Office Hours support is not guaranteed and is subject to availability of technical staff.

• This clause 8 only applies if Cirrus is required by the Proposal to supply the Customer with a Developed Software Support Service.

More Definitions of Software Support Service

Software Support Service. “Data Protection Legislation” means the service relating to the support of the Software in accordance with Part C of this Agreement; means all legislation in force in the UK from time to time relating to data protection and privacy including, but not limited to, the Data Protection Xxx 0000, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and any other directly applicable EU regulation relating to data protection and privacy (for as long as, and to the extent that, EU law has legal effect in the UK) and any successor legislation relating to data protection and privacy.

Software Support Service means the periodic maintenance, management and updating of Eurolink Software provided by ETL under the terms of Section 2 of this Agreement;

Software Support Service means support and maintenance services provided or to be provided by the Supplier to the Client.