Error Correction Service Sample Clauses

Error Correction Service. 4.1 An error for these purposes is, any failure by the Software to operate in all material respects in accordance with the User Manuals that apply to it; or any other material defect in the Software which has an adverse effect on its use or operation. 4.2 If an error in the Software occurs, the Customer must notify SAPPHIRE as soon as it is reasonably possible to do so. Notification may be by phone, fax or e-mail (via the numbers and e-mail address referred to at xxxx://xxx.XXXXXXXXxxxxxxx.xxx/uk/customer_resources/portal.htm 4.3 Once it has received notification of an error, SAPPHIRE will log the error in it’s service management system and allocate the error a reference number which will be provided to the Customer Representative. 4.4 SAPPHIRE will then use its reasonable endeavours to correct the error or ascertain a corrected version of the Software from the relevant software author and provide the Customer with a resolution or corrected version of the Software within the time limits set out below in Clause 9, the time limits vary according to the nature and severity of the error. SAPPHIRE will be responsible for determining how severe the error is (and therefore what time limits apply). If the Customer is unhappy with the severity level assigned to a given error by SAPPHIRE, the Customer will have the ability to escalate the matter to the appropriate Support Manager within SAPPHIRE. If agreement cannot still be reached with regards the severity level assigned the matter will be referred to a Director of SAPPHIRE for a final and binding decision. 4.5 SAPPHIRE's obligation is only to use its reasonable efforts to correct the relevant error or ascertain the correction from the relevant software author and supply such a corrected version of the Software within the applicable time limits; these time limits are not absolute. Severity categories and applicable time limits are set out in Clause 9 below; failure by SAPPHIRE to meet these time limits will not in itself constitute a material breach for the purposes of these terms and the entire Agreement. 4.6 In the course of investigating an error, SAPPHIRE may identify a possible method of using the Software which avoids the error or minimises its effect and which does not result in substantial extra inconvenience or expense for the Customer (a "Workaround"). If a Workaround is identified and notified to the Customer, then the Customer must implement the Workaround as soon as possible. Once a Workaround has bee...
Sample 1
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Error Correction Service. Within a reasonable period following receipt of the report of the Error we will:  investigate the Error and provide an initial response which will include an estimate of the time required to fix the Error;  correct the Error within a reasonable time of your reporting the Error to us or, if correction is not possible, provide a temporary fix, solution or workaround that will enable you to avoid the Error until we provide a full or permanent solution; or  inform you if we do not consider the Error one which it is our responsibility to correct. The Error Correction Service does not include the correction of any Errors to the extent that they are caused by:  any unauthorised modification of Cogmed by you or a third party;  your use of Cogmed other than in accordance with its documentation and your Contract, including without limitation your failure to comply with clause 2 (Service Access) of the Terms and Conditions;  a failure or fault in any third party products, services or materials or the use or combination of Cogmed with third party products, services or materials not supplied by us or certified by us as being interoperable or compatible with Cogmed;  functional changes to Cogmed that you specifically request us to undertake; or  an Error that arises due to your or your Users’ act or default or any misuse by you or your Users of Cogmed.
Sample 1
Error Correction Service. 4.1 An error for these purposes is, any failure by the Software to operate in all material respects in accordance with the User Manuals that apply to it; or any other material defect in the Software which has an adverse effect on its use or operation. 4.2 If an error in the Software occurs, the Customer must notify SAPPHIRE as soon as it is reasonably possible to do so. Notification may be by phone, fax or e-mail (via the numbers and e- mail address referred to at xxxx://xxx.XXXXXXXXxxxxxxx.xxx/uk/customer_resources/portal.htm 4.3 Once it has received notification of an error, SAPPHIRE will log the error in it’s service management system and allocate the error a reference number which will be provided to the Customer Representative. 4.4 SAPPHIRE will then use its reasonable endeavours to correct the error or ascertain a corrected version of the Software from the relevant software author and provide the Customer with a resolution or corrected version of the Software within the time limits set out below in Clause 9, the time limits vary according to the nature and severity of the error. SAPPHIRE will be responsible for determining how severe the error is (and therefore what time limits apply). If the Customer is unhappy with the severity level assigned to a given error by SAPPHIRE, the Customer will have the ability to escalate the matter to the appropriate Support Manager within SAPPHIRE. If agreement cannot still be reached with regards the severity level assigned the matter will be referred to a Director of SAPPHIRE for a final and binding decision. 4.5 SAPPHIRE's obligation is only to use its reasonable efforts to correct the relevant error or ascertain the correction from the relevant software author and supply such a corrected version
Sample 1
Error Correction Service. 5.1 As part of the Error Correction Service Customer may report Errors to Supplier’s Help Desk addresses and/or telephone numbers informed by Supplier. Unless otherwise agreed in the Agreement, the Help Desk will serve during the Service Hours. The Error Correction Service may be contacted only by such Customer’s named main users, who are trained and qualified in the use and function of the respective Software. 5.2 Supplier will use commercially reasonable efforts to investigate and correct reported Errors after the receipt from Customer of sufficient information regarding the Error. Supplier will perform investigation and correction efforts during the Service Hours. Supplier cannot, however, warrant that each and every Error can or will be corrected or that the Errors can be corrected within a certain time period. Supplier may prioritize the investigation and correction of different Errors taking into account their severity and effect, as estimated by Supplier. 5.3 The Error Correction Service with a fixed price does not cover correction of Errors: (a) that are caused by misuse, such as use in violation of the applicable Supplier’s software license terms, Documentation, provisions of the Agreement or instructions provided by Supplier; (b) if caused by the use of the Software with any other product, service, hardware or system not supplied by Supplier; (c) if the Software is used against the usage environment specifications in the Documentation or Specifications; (d) that are caused by modification of the Software or a faulty integration or installation performed by anyone else than Supplier; or (e) that are corrected by Supplier in an update, upgrade or earlier Correction of the Software. 5.4 If an Error is not covered by the fixed price of the Error Correction Service, Supplier shall be entitled to charge for the investigation and correction of the Error in accordance with Supplier’s general price list. The Parties also understand that Supplier might not be reasonably able to investigate or correct Errors caused by the matters listed in sub-section 5.3 above.
Sample 1
Error Correction Service. Within a reasonable period following receipt of the report of the Error we will: • investigate the Error and provide an initial response which will include an estimate of the time required to fix the Error; • correct the Error within a reasonable time of your reporting the Error to us or, if correction is not possible, provide a temporary fix, solution or workaround that will enable you to avoid the Error until we provide a full or permanent solution; • at our sole discretion, supply a corrected version of the relevant part of Cogmed to you as a bug fix, enhancement or new version; or • inform you if we do not consider the Error one which it is our responsibility to correct. The Error Correction Service does not include the correction of any Errors to the extent that they are caused by: • any unauthorised modification of Cogmed by you or a third party; • your use of Cogmed other than in accordance with its documentation and your Contract, including without limitation your failure to comply with clause 2 (Service Access) of the Terms and Conditions; • a failure or fault in any third party products, services or materials or the use or combination of Cogmed with third party products, services or materials not supplied by us or certified by us as being interoperable or compatible with Cogmed; • functional changes to Cogmed that you specifically request us to undertake; or • an Error that arises due to your or your Users’ act or default or any misuse by you or your Users of Cogmed.
Sample 1

Related to Error Correction Service

  • Error Correction If an error results from an act or omission of the Custodian in performing the services under this Agreement, the Custodian may take such remedial action as it considers appropriate under the circumstances, which may include effecting corrective transactions involving the Client’s assets, where and to the extent reasonably necessary to place the Client in the position (or its equivalent) it would have been had the error not occurred. The Custodian will be responsible for Losses arising from its errors in accordance with the terms of this Agreement and will be entitled to retain gains arising from its errors or related remedial actions unless otherwise prohibited by Law. Where an error results in a series of related Losses and gains, the Custodian will be entitled to net gains against Losses when permitted by Xxx. The Custodian will have no duty to notify or account to the Client for any Loss or gain associated with an error it has fully remediated.

  • Correction of Errors Contractor shall perform, at its own cost and expense and without reimbursement from the District, any work necessary to correct errors or omissions which are caused by the Contractor’s failure to comply with the standard of care required herein.

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  • CORRECTION OF WORK 13.2.1 The Contractor shall be responsible for correcting all Work which the Architect has found to be defective or which fails to conform to the Contract Documents whether observed be- fore or after Substantial Completion and whether or not fabricated, installed or completed. The Contractor shall bear all costs of correcting such rejected Work, including compensation for the Architect's and the State’s additional services made necessary thereby. 13.2.2 If, within one year after the Date of Substantial Completion of the Work or designated portion thereof or within one year after acceptance by the State of designated equipment or within such longer period of time as may be prescribed by law or by the terms of any applicable special warranty required by the Contract Documents, any of the Work is found to be defective or not in accordance with the Contract Documents, the Contractor shall correct it promptly after receipt of a written notice from the State to do so unless the State has previously given the Contractor a written acceptance of such condition. This obligation shall survive termination of the Contract. The State shall give such notice promptly after discovery of the condition. 13.2.3 The Contractor shall remove from the site all portions of the Work which are defective or non-conforming and which have not been corrected under Subparagraphs 4.5.1, 13.2.1 and 13.2.4 If the Contractor fails to correct defective or nonconforming Work as provided in Subparagraphs 4.5.1, 13.2.1 and 13.2.2, the State may correct it in accordance with Paragraph 13.2.5 If the Contractor does not proceed with the correction of such defective or non- conforming Work within a reasonable time fixed by written notice from the Architect, the State may remove it and may store the materials or equipment at the expense of the Contractor. If the Contractor does not pay the cost of such removal and storage within ten days thereafter, the State may upon ten additional days written notice sell such Work at auction or at private sale and shall account for the net proceeds thereof, after deducting all the costs that should have been borne by the Contractor, including compensation for the Architect's and the State’s additional services and expenses made necessary thereby. If such proceeds of sale do not cover all costs which the Contractor should have borne, the difference shall be charged to the Contractor and an appropriate Change Order shall be issued. If the payments then or thereafter due the Contractor are not sufficient to cover such amount, the Contractor shall pay the difference to the State. 13.2.6 The Contractor shall bear the cost of making good all work of the State or separate contractors destroyed or damaged by such correction or removal. 13.2.7 Nothing contained in this Paragraph 13.2 shall be construed to establish a period of limitation with respect to any other obligation which the Contractor might have under the

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  • Interconnection Service Interconnection Service allows the Interconnection Customer to connect the Large Generating Facility to the Participating TO’s Transmission System and be eligible to deliver the Large Generating Facility’s output using the available capacity of the CAISO Controlled Grid. To the extent the Interconnection Customer wants to receive Interconnection Service, the Participating TO shall construct facilities identified in Appendices A and C that the Participating TO is responsible to construct.

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  • Provisional Interconnection Service Upon the request of Interconnection Customer, and prior to completion of requisite Interconnection Facilities, Network Upgrades, Local Upgrades, or system protection facilities Interconnection Customer may request limited Interconnection Service at the discretion of Transmission Provider based upon an evaluation that will consider the results of available studies, which terms shall be memorialized in the Interconnection Service Agreement. Consistent with Tariff, Part VI, Subpart B, section 212.4, Interconnection Customer may execute the Interconnection Service Agreement, request dispute resolution or request that the Interconnection Service Agreement be filed unexecuted with the Commission. Transmission Provider shall determine, through available studies or additional studies as necessary, whether stability, short circuit, thermal, and/or voltage issues would arise if Interconnection Customer interconnects without modifications to the Generating Facility or the Transmission System. Transmission Provider shall determine whether any Interconnection Facilities, Network Upgrades, Local Upgrades, or system protection facilities that are necessary to meet the requirements of NERC, or any applicable Regional Entity for the interconnection of a new, modified and/or expanded Generating Facility are in place prior to the commencement of Interconnection Service from the Generating Facility. Where available studies indicate that such Interconnection Facilities, Network Upgrades, Local Upgrades, and/or system protection facilities that are required for the interconnection of a new, modified and/or expanded Generating Facility are not currently in place, Transmission Provider will perform a study, at the Interconnection Customer’s expense, to confirm the facilities that are required for Provisional Interconnection Service. The maximum permissible output of the Generating Facility shall be studied and updated annually and at the Interconnection Customer’s expense. The results will be communicated to the Interconnection Customer in writing upon completion of the study. Interconnection Customer assumes all risk and liabilities with respect to the Provisional Interconnection Service, including changes in output limits and Interconnection Facilities, Network Upgrades, Local Upgrades, and/or system protection facilities cost responsibilities.

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