Error Correction Service. 4.1 An error for these purposes is, any failure by the Software to operate in all material respects in accordance with the User Manuals that apply to it; or any other material defect in the Software which has an adverse effect on its use or operation. 4.2 If an error in the Software occurs, the Customer must notify SAPPHIRE as soon as it is reasonably possible to do so. Notification may be by phone, fax or e-mail (via the numbers and e-mail address referred to at xxxxx://xxxxxxx.xxxxxxxxxxxxxxx.xxx.
Error Correction Service. 5.1 As part of the Error Correction Service Customer may report Errors to Supplier’s Help Desk addresses and/or telephone numbers informed by Supplier. Unless otherwise agreed in the Agreement, the Help Desk will serve during the Service Hours. The Error Correction Service may be contacted only by such Customer’s named main users, who are trained and qualified in the use and function of the respective Software.
Error Correction Service. 4.1 An error for these purposes is, any failure by the Software to operate in all material respects in accordance with the User Manuals that apply to it; or any other material defect in the Software which has an adverse effect on its use or operation.
Error Correction Service. Within a reasonable period following receipt of the report of the Error we will: investigate the Error and provide an initial response which will include an estimate of the time required to fix the Error; correct the Error within a reasonable time of your reporting the Error to us or, if correction is not possible, provide a temporary fix, solution or workaround that will enable you to avoid the Error until we provide a full or permanent solution; or inform you if we do not consider the Error one which it is our responsibility to correct. The Error Correction Service does not include the correction of any Errors to the extent that they are caused by: any unauthorised modification of Cogmed by you or a third party; your use of Cogmed other than in accordance with its documentation and your Contract, including without limitation your failure to comply with clause 2 (Service Access) of the Terms and Conditions; a failure or fault in any third party products, services or materials or the use or combination of Cogmed with third party products, services or materials not supplied by us or certified by us as being interoperable or compatible with Cogmed; functional changes to Cogmed that you specifically request us to undertake; or an Error that arises due to your or your Users’ act or default or any misuse by you or your Users of Cogmed.
Error Correction Service. Within a reasonable period following receipt of the report of the Error we will: • investigate the Error and provide an initial response which will include an estimate of the time required to fix the Error; • correct the Error within a reasonable time of your reporting the Error to us or, if correction is not possible, provide a temporary fix, solution or workaround that will enable you to avoid the Error until we provide a full or permanent solution; • at our sole discretion, supply a corrected version of the relevant part of Cogmed to you as a bug fix, enhancement or new version; or • inform you if we do not consider the Error one which it is our responsibility to correct. The Error Correction Service does not include the correction of any Errors to the extent that they are caused by: • any unauthorised modification of Cogmed by you or a third party; • your use of Cogmed other than in accordance with its documentation and your Contract, including without limitation your failure to comply with clause 2 (Service Access) of the Terms and Conditions; • a failure or fault in any third party products, services or materials or the use or combination of Cogmed with third party products, services or materials not supplied by us or certified by us as being interoperable or compatible with Cogmed; • functional changes to Cogmed that you specifically request us to undertake; or • an Error that arises due to your or your Users’ act or default or any misuse by you or your Users of Cogmed.
