Solution downtime definition

Solution downtime subject to the SLA, means accumulated time during which the Solution is not available to the Bank’s users or customers due to in-scope system, and measured from the time the Bank and/or its customers log a call with the Bidder help desk of the failure or the failure is known to the Bidder from the availability measurement tools to the time when the System is returned to proper operation. Any denial of service to the Bank users and Bank customers would also account as “System downtime”
Sample 1Sample 2Sample 3
Solution downtime means the accumulated time during which the Solution is not operating in accordance with the Requirements Specification except for occasions where the failure is due to factors for which the Contractor is not responsible.
Sample 1
Solution downtime means the period of time during the Operating Hours of the Solution where the Solution is not operating in accordance with the OBP Specifications except for occasions where the failure is due to factors for which the Government is responsible and shall not include the downtime after the Operating Hours.
Sample 1

Examples of Solution downtime in a sentence

  • Within the Ministry of Labour and Social Security (MTSS), the National Employment Department (DINAE) is responsible for promoting the formulation and managing the implementation of active employment and vocational training policies.

  • Any Solution downtime associated with maintenance services must be conducted during non-business, off-peak times and requires preapproval of the County.

  • Availability Service Level Default • Availability Service Level will be measured on a monthly basis.• A Service Level Default will occur when the vendor fails to meet Minimum uptime (99.5%), as measured on a monthly basis.Note: Solution downtime occurring due to factors attributable to the bank and acknowledged by Bank will not impact the SLA.

  • Solution downtime outside of the allowable downtime period shall be categorized as unscheduled downtime and is subject to penalties a $10,000.00 penalty, as described in Table 1, for each occurrence.

  • Ocwen now moves to dismiss Counts Two, Four, Five, and Six of Gritters’ complaint.

  • Solution downtime outside of the allowable downtime period shall be categorized as unscheduled downtime and is subject to a monetary penalty for each occurrence, as is outlined in Item 136 135.

  • Solution downtime outside of the allowable downtime period must be categorized as unscheduled downtime and is subject to a $10,000.00 penalty the penalties listed in Table 1 for each occurrence.

  • Scheduled EVV Solution downtime notification reminders shall be communicated to all EVV Solution users forty-eight (48) hours prior to the scheduled downtime.

Related to Solution downtime

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Network Operator means the network operator who operates the wireless network of networks to which the SIM Cards are connected.

  • Connectivity means the provision of a Permanent Separated Bicycle Lane system that reflects desired routes between all major origins and destinations in the city.

  • Output means the exposure rate, dose rate, or a quantity related in a known manner to these rates from a brachytherapy source or a teletherapy, remote afterloader, or gamma stereotactic radiosurgery unit for a specified set of exposure conditions.

  • UNICEF Supply Website means UNICEF's public access webpage available athttp://www.unicef.org/supply/index_procurement_policies.html, as may be updated from time to time.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;