Support Hour definition

Support Hour means an hour during a Business Day.
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Support Hour and "Support Day" shall mean an hour and/or a day, as applicable, within the specified time period that Support is made available pursuant to Section 2.
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Support Hour time spent on site at Customer Locations;
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Examples of Support Hour in a sentence

  • Support Hour rules are available on the Support Hour Assignment Form.

  • Support group, Washington County Autism Support Hour (WASH), meets monthly and provides free childcare.

  • To the extent that the Customer notifies My OnStream of any issue in accordance with the foregoing outside of Support Hours, such notification shall be deemed to have been received at the beginning of the first Support Hour subsequent to such notification.

  • LogRhythm shall respond to new Support Cases within the following period following LogRhythm receipt of the Support Case from Customer: (i) one Support Hour for Critical Severity Support Cases; (ii) two Support Hours for High Severity Support Cases; and (iii) four Support Hours for all other Support Cases after receipt of the Support Case.

  • Request approval for the Support Hour Time Block contract with Total Technology Solutions, 1895 Walt Whitman Road, Melville, New York 11747, in the amount of $9,250.

  • To the extent that the Customer notifies VWV Plus of any issue in accordance with the foregoing outside of Support Hours, such notification shall be deemed to have been received at the beginning of the first Support Hour subsequent to such notification.

  • These can be requestedvia the managed services portal and will be charged separately as Premier Support Hour services, as a non-recurring charge (NRC).

  • Project budget and/or timelines may be affected by delaysCOST ESTIMATEPWA Services: $14,915.19Maintenance: see attached Block Support Hour options Invoicing Schedule: PWA will invoice monthly based on percent of project completed.If the scope, objectives, or timeline change significantly before the project is completed, we will agree to discuss any necessary modifications to our agreed-upon fee or to the scope, objectives, or timeline of the project.

  • For example, if your contract states that you have monitoring from 08:00 to 20:00 on weekdays only, and an event occurs at 19:00 on Friday with a two Support Hour response time, that time period ends at 09:00 on Monday.

  • In addition, the Clinical Audit Support Hour (CASH) continues to be a popular resource for staff who wish to undertake smaller projects.The table below summarises project activity, by directorate.


More Definitions of Support Hour

Support Hour any hourly period within the time periods set out in Table 1 in schedule 2.2 (Service Performance Management), as determined by the applicable Support Availability category; “Support Unavailability” any period of time during which there is no Support Availability for any End to End Service;
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Related to Support Hour

  • Contact hour means an hour of training received through direct instruction.

  • Training hour means at least 50 minutes of actual learning, including, but not limited to, time devoted to lecture, learning activities, small group activities, demonstrations, evaluations, and hands-on experience.

  • Passenger car means every motor vehicle other than a motorcycle designed and used primarily for

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;