Support Hour definition

Support Hour means an hour during a Business Day.
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Support Hour time spent on site at Customer Locations;
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Support Hour any hourly period within the time periods set out in Table 1 in schedule 2.2 (Service Performance Management), as determined by the applicable Support Availability category; “Support Unavailability” any period of time during which there is no Support Availability for any End to End Service;
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Examples of Support Hour in a sentence

  • For example, if your contract states that you have monitoring from 08:00 to 20:00 on weekdays only, and an event occurs at 19:00 on Friday with a two Support Hour response time, that time period ends at 09:00 on Monday.

  • LogRhythm shall respond to new Support Cases within the following period following LogRhythm receipt of the Support Case from Customer: (i) one Support Hour for Critical Severity Support Cases; (ii) two Support Hours for High Severity Support Cases; and (iii) four Support Hours for all other Support Cases after receipt of the Support Case.

  • Support Hour rules are available on the Support Hour Assignment Form.

  • All response time periods are measured starting from the first Support Hour following the reporting ofan Error, and are tolled during all periods outside of the Support Hours.

  • Support group, Washington County Autism Support Hour (WASH), meets monthly and provides free childcare.

  • SINGLE-WEIGHTED AND DOUBLE-WEIGHTED MODULES:Single-weighted modules (15 credits) normally involve one 45 minute lecture one 45 minute seminar a week, and one Learning Support Hour every week.

  • All response time periods are measured starting from the first Support Hour following the reporting of an Error, and are tolled during all periods outside of the Support Hours Unless otherwise specified in the Order, this Support Policy sets forth Xledger’s sole obligations, and Customer’s exclusive remedies, in connection with any Error.

  • Table 9.5: Average Cost per Support Hour (PSH) Comparison for Floating Support and Accommodation Based Services Source: NIHE Benchmarking Statistics 2011 - 2012 The table indicates that, when compared to accommodation based services, the cost effectiveness of Floating Support per support hour varies depending upon the client group.


More Definitions of Support Hour

Support Hour and "Support Day" shall mean an hour and/or a day, as applicable, within the specified time period that Support is made available pursuant to Section 2.
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Related to Support Hour

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Flight Hour means each hour or part thereof elapsing from the moment at which the wheels of the Aircraft (or other aircraft in the case of Parts or Engines temporarily installed on such other aircraft) leave the ground on the take-off of the Aircraft (or such other aircraft) until the wheels of the Aircraft (or such other aircraft) touch the ground on the landing of the Aircraft (or such other aircraft) following such take-off.

  • Kilowatt-hour or “kWh” shall mean three decimal six million (3.6 10E6) Joule

  • Classroom hour means 50 minutes of instruction out of

  • Contact hour means an hour of training received through direct instruction.

  • Clock hour means either of the following:

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Training hour means at least 50 minutes of actual learning, including, but not limited to, time devoted to lecture, learning activities, small group activities, demonstrations, evaluations, and hands-on experience.

  • passenger ship means a ship which carries more than 12 passengers;

  • Credit hour means 50 minutes of classroom instruction in

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Support Personnel means the staffs that support the Key Personnel.

  • Passenger car means every motor vehicle other than a motorcycle designed and used primarily for

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • ro-ro passenger ship means a passenger ship with ro-ro spaces or special category spaces as defined in regulation II-2/3.

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Market Hours means the hours during which we are prepared to provide quotes for Our Price and execute Trades and Orders in a Market, as further specified in the Market Information.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Peak-Hour Dispatch means, for purposes of calculating the Energy and Ancillary Services Revenue Offset under Tariff, Attachment DD, section 5, an assumption, as more fully set forth in the PJM Manuals, that the Reference Resource is committed in the Day-Ahead Energy Market in four distinct blocks of four hours of continuous output for each block from the peak-hour period beginning with the hour ending 0800 EPT through to the hour ending 2300 EPT for any day when the average day-ahead LMP for the area for which the Net Cost of New Entry is being determined is greater than, or equal to, the cost to generate (including the cost for a complete start and shutdown cycle) for at least two hours during each four-hour block, where such blocks shall be assumed to be committed independently; provided that, if there are not at least two economic hours in any given four-hour block, then the Reference Resource shall be assumed not to be committed for such block; and to the extent not committed in any such block in the Day- Ahead Energy Market under the above conditions based on Day-Ahead LMPs, is dispatched in the Real-Time Energy Market for such block if the Real-Time LMP is greater than or equal to the cost to generate under the same conditions as described above for the Day-Ahead Energy Market.

  • Supported Wage System means the Commonwealth Government System to promote employment for people who cannot work at full award wages because of a disability.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Peak Hours or “Peak Period” means the period with the highest ridership during the entire transit service day as determined by the transit operator. Must include at least one hour during the morning commute hours and one during evening commute hours, Monday through Friday. Each Peak Period cannot be longer than three hours.