Tier I Support definition

Tier I Support or “Tier I” means the initial contact point for End Users to receive End User Support as further defined in section 7.
Sample 1
Tier I Support means the BSP support staff will solely be responsible for directly interacting and assisting in the use, installation, and configuration of Products with the End-User's hardware and software as may be reasonably necessary to maintain End-User confidence and satisfaction or as requested by the End-User. Tier I Support also means the post-installation support provided by the BSP's support staff directly to the End-User relating to the post-installation operation of the Products and Services.
Sample 1
Tier I Support means first line of contact for Problems. Tier I Support includes responding to requests for assistance or telephone calls, as applicable, answering administrative or "how to" questions, isolating Problems to hardware or Software and collecting data to reproduce such Problems, and escalating Problems to Tier II Support, when necessary. This level of support is responsible for handling minor Problems, including, but not limited to, rebooting the system or testing hardware, installing new software releases or Software Updates, checking log files, checking configurations, telephone set replacement, and servicing Centrex connections.
Sample 1

Examples of Tier I Support in a sentence

  • NSI is not responsible for providing Tier I Support and Tier 2 Support to Users.

  • Examples of Tier I Support include, but are not limited to: A computer not turning on; applications on a computer not working properly; loss of Internet connection; general PC related issues - Tier 2 Support is defined as support required for continued use of the Vendor Products where the issue or problem is not directly or indirectly attributable to a defect or error in Software, hosting, performance, status, design, or otherwise.

  • Tier I, Tier 2 and Tier 3 Support are defined as follows: - Tier I Support is defined as the initial point of contact for any technology or general support related issue or question.

  • All Users are expected to start with Tier I Support (basic support) and then escalate to Tier 2 Support before Tier 3 Support is made available.

  • Tier I Support This level of support is designed for businesses who have full time IT staff.

  • Help Request Resolution Once a help request has been submitted, problem resolution occurs through a series of possible tiers of support, as needed: Tier I Support Tier I support provides a customer with initial trouble triage and analysis.


More Definitions of Tier I Support

Tier I Support or “Tier I” means the initial contact point for End Users to receive End User Support as further defined in Section 7.
Sample 1

Related to Tier I Support

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Advanced life support or “ALS” means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Family support services means providing opportunities for

  • Other Eligible Support means, with respect to a party, the items, if any, specified as such for that party in Paragraph 13.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • CATS+ TORFP means the Task Order Request for Proposals # D38B5400001, dated MONTH DAY, YEAR, including any addenda.

  • Foreign support order means a support order of a foreign tribunal.

  • Qualified Medical Child Support Order means a Medical Child Support Order which creates (including assignment of rights) or recognizes an Alternate Recipient's right to receive benefits to which a Participant or Qualified Beneficiary is eligible under this Plan, and has been determined by the Plan Administrator to meet the qualification requirements as outlined under “Procedures” of this provision.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that: