Tier II Support definition

Tier II Support or “Tier II” means the Escalation point from Tier I of unresolved Service Requests, as further defined in Section 7.
Sample 1
Tier II Support means actions, taken by Supplier's Product Engineering and Deployment personnel, required to resolve problems with the Managed Service which could not be resolved by Supplier's Network Operation Center personnel providing Tier I Support.
Sample 1
Tier II Support means the support provided by the RIM support staff directly to the BSP. The Tier II Support does not include interaction with the End-User.
Sample 1

Examples of Tier II Support in a sentence

  • Any known issues like reporting, timelines, and Dispute resolution, should be clarified at this time.

  • The CIS Model includes three tiers of support: • Tier I Support: Widely available services designed to foster a positive school climate and address school- level risk factors.• Tier II Support: Targeted services typically provided in a group setting to students with a common need.• Tier III Support: Intensive, individualized services typically provided in a one-on-one setting to students with highly specific needs.

  • Tier II Support Contractor’s Help Desk personnel shall escalate calls to Tier II Support when additional technical expertise is required.

  • Tier II- Support needed by FASTA student need has been identified by his or her homeroom teacher after unsuccessful/unresponsive attempts of intervention and support.

  • Code 525].• Tier II: Support is provided for the development and implementation of a local improvement plan for any eligible recipient that fails to meet 90% of a performance target for one or more years.

  • Code 525]. Tier II: Support is provided for the development and implementation of a local improvement plan for any eligible recipient that fails to meet 90% of a performance target for one or more years.

  • Recommend approval of the ERP Tier II Support rates beginning in FY 19 of $.50 per ADM for MC hosted ITCs and $1.10 per ADM for non-­‐MC hosted ITCs requesting services.

  • For severity levels classified as Critical or High, the following escalation process will be followed if restore time cannot be achieved: 0-2 hours Vendor is required to escalate to theirNetwork Operations Manager and Vendors Tier II Support group.

  • Tier II Support at a monthly rate of $1,250.00 and to authorize payment not to exceed $15,116.00 from the following funds: DepartmentFundAmountAdministration/Fiscal01-A-26G$3000.00Fire10-A-15E$3000.00Road02-A-08C$3000.00Parks14-A-08F$3000.00ZoningSeconded by Mrs.

  • See Attachment #8 for information on the CAMEO Tier II Support computer software.


More Definitions of Tier II Support

Tier II Support. Site Operation" shall mean First Level Maintenance. This level of maintenance includes responsibility for providing on-site remedial support required to swap FRUs, modifying system set-up and assisting in remote software update installation. This level of support also includes responsibility for implementing recommended preventive maintenance actions, visual inspection of system components, periodic activation of file integrity and fault location and clearing. Tier II personnel are also responsible for performing regular system backups of critical data and databases. This level of support is performed by certified technical personnel who have graduated from a Trilogue(R) INfinity(TM) basic maintenance course. Tier II support is performed by the Purchaser or distributor site maintenance personnel and may optionally be provided by CNS personnel.
Sample 1
Tier II Support means that level of support to which Problems that cannot be resolved by Tier I Support are escalated to resolve such Problems. This level of support includes resolving Problems related to hardware (or coordinating with the third party vendor of such hardware to resolve the Problem), system configuration problems, Software Problems, or, in the case of operating system software, coordinating resolving the problem with the third party vendor of such software.
Sample 1
Tier II Support or “Tier II” means the Escalation point from Tier I Support of unresolved Service Requests as further defined in Section 8.
Sample 1

Related to Tier II Support

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Advanced life support or “ALS” means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Other Eligible Support means, with respect to a party, the items, if any, specified as such for that party in Paragraph 13.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Family support services means providing opportunities for

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Qualified Medical Child Support Order means a Medical Child Support Order which creates (including assignment of rights) or recognizes an Alternate Recipient's right to receive benefits to which a Participant or Qualified Beneficiary is eligible under this Plan, and has been determined by the Plan Administrator to meet the qualification requirements as outlined under “Procedures” of this provision.

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Tier 3 Wire Centers are those Embarq Wire Centers that are not Tier 1 or Tier 2 Wire Centers.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.