Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.
Outage means the state of a component when it is not available to perform its intended function due to some event directly associated with that component. An outage may or may not cause an interruption of service to customers, depending on system configuration.
Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.
Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to:
Scheduled Downtime means any System downtime occurring within a planned System maintenance window as communicated to Customer. NCR Voyix will provide Customer with reasonable prior notice of any Scheduled Downtime via e-mail or NCR Voyix’s Hosting Web Site. NCR Voyix will seek to minimize the impact of Scheduled Downtime or any unscheduled downtime to the Customer’s business operations. Whenever feasible, NCR Voyix will seek to limit Scheduled Downtime to no more than three hours in a calendar week.