Work Hour or System Hour definition

Work Hour or System Hour means each hour that a CSR/TMR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term “Work Hour” does not include time spent by a CSR/TMR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service.
Sample 1Sample 2
Work Hour or System Hour means each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), as measured by the ACD. During Work Time, a CSR is signed onto the ACD in the Work Time state and is not available to answer a Call. The average of Work Time per Call Handled shall be known as "Average Work Time" ("AWT') and shall be calculated by dividing total Work Time by total Calls Handled. SCHEDULE B Performance Standards --------------------- Domestic Quality Scorecard [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Privileged and Confidential - Information contained herein is for the use of intended personnel only. You are hreby notified that any use of information by other than the intended personnel is strictly prohibited. If you are not the intended recipient of this information, immediately return it to the appropriate personnel International Quality Scorecard [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Privileged and Confidential - Information contained herein is for the use of intended personnel only. You are hereby notified that any use of information by other than the intended personnel is strictly prohibited. If you are not the intended recipient of this information, immediately return it to the appropriate personnel. SCHEDULE C Pricing ------- [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] SCHEDULE D Authorized Individuals ---------------------- Authorized Individuals may be changed by a Party at any time pursuant to the Notice Provisions in Section 21.
Sample 1
Work Hour or System Hour means each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), as measured by the ACD. During Work Time, a CSR is signed onto the ACD in the Work Time state and is not available to answer a Call. The average of Work Time per Call Handled shall be known as "Average Work Time" ("AWT') and shall be calculated by dividing total Work Time by total Calls Handled.
Sample 1

Related to Work Hour or System Hour

  • Contractor System means the information and communications technology system used by the Contractor in performing the Services including the Software, the Contractor Equipment and related cabling (but excluding the Authority System).

  • Training hour means at least 50 minutes of actual learning, including, but not limited to, time devoted to lecture, learning activities, small group activities, demonstrations, evaluations, and hands-on experience.

  • Supplier System means the information and communications technology system used by the Supplier in performing the Services including the Software, the Equipment and related cabling (but excluding the Customer System);

  • Classroom hour means 50 minutes of instruction out of

  • ordinary hours of work means the hours of work permitted in terms of clause 11;

  • Normal weekly hours of work means the established standard work times and number of hours in the workweek for the position or, if standard work times and number of hours have not been established for the position, the work times and average number of hours per week actually worked by the employee in that position over the most recent 3 months before the employer files the application for designation as a participating employer.

  • Kilowatt-hour or “kWh” shall mean three decimal six million (3.6 10E6) Joule

  • Major system means the primary structural, mechanical, plumbing, electrical, fire protection, or occupant service components of a building which include but are not limited to, weatherization, roofing, plumbing (including wells), heating, electricity, sanitary plumbing (including septic systems), lead paint abatement or load bearing structural systems.

  • job work means any treatment or process undertaken by a person on goods belonging to another registered person and the expression “job worker” shall be construed accordingly;

  • Elevator contractor means a sole proprietor, firm, or corporation licensed under this chapter that is engaged in the business of erecting, constructing, installing, altering, servicing, repairing, or maintaining an elevator.

  • 911 system means the set of network, database and customer premise equipment (CPE) components required to provide 911 service.

  • Contractor Software means software which is proprietary to the Contractor, including software which is or will be used by the Contractor for the purposes of providing the Services.

  • Work week means a seven (7) consecutive day week that consistently begins and ends on the same days throughout the year; i.e. Sunday through Saturday, Wednesday through Tuesday, Friday through Thursday.

  • Contract Work means everything required to be furnished and done by the Contractor by any one or more of the parts of the Contract referred to in Article 1, except Extra Work as hereinafter defined.

  • Shift Work is defined as the same work performed by two or more employees or two or more successive sets or groups of employees working successive periods.

  • Working Hour means an hour between 0900 hours and 1700 hours on a Working Day.

  • Subcontractor employee, as used in this clause, means any officer, partner, employee, or agent of a subcontractor.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Contractor Equipment means all appliances and things of whatsoever nature (other than temporary works) required for execution and completion of works and remedying of any defects, therein. But does not include plant, materials or other things intended to form or forming part of the permanent works.

  • Clock hour means either of the following:

  • Normal Working Hours means between the hours of 7:00 AM to 5:00 PM, Monday through Friday, inclusive. Saturdays, Sundays, and County holidays are excluded.

  • Supplier/Contractor means the individual, firm or company with whom the contract has been concluded for supplying the Goods and Services under the Contract. The Supplier/Contractor shall be deemed to include its successors (approved by the purchaser), representatives, heirs, executors, administrators and permitted;

  • Minimum Hourly Work Requirement means the work hours over a given time period that are required of you by your Employer in order to be eligible for coverage. Your Minimum Hourly Work Requirement is specified in the Schedule of Benefits.

  • piece-work means any system by which earnings are calculated upon the quantity or output of work performed;

  • Time Worked means time during which an employee is performing labor or services for the benefit of an employer, including all time s/he is suffered or permitted to work, whether or not required to do so.

  • Brand Name or Equal Specification means a specification which uses one or more manufacturer’s names or catalogue numbers to describe the standard of quality, performance, and other characteristics needed to meet District requirements, and which provides for the submission of equivalent products.