Account Management Functions Sample Clauses

Account Management Functions. The Contractor will: Be responsive to HCA inquiries and problems, acknowledge receipt of each request within 24 hours of receiving the request and have an estimated resolution time within 48 hours. Attempt to answer each request within three (3) Business Days; provided, however, requests designated by HCA as urgent of a legislative request must be answered within 24 hours. Be sensitive to the economic and political environment associated with SEBB Medical Plans. Keep HCA informed of new and outstanding issues that relate to the Contractor's administration of their Plan(s), such as down customer service call lines, microsite service interruptions, etc. Have a point of contact for Members inquiries that come directly to HCA and a dedicated escalations process for the HCA Account Manager and the Contractor’s point of contact for working through escalated Member issues. Attend all SEB Board meetings (via teleconference or in person) and work with the HCA Account Manager after meetings to follow-up on SEB Board questions. Travel to in-person meetings as required by HCA. Collaborate and coordinate with the Office of the Attorney General (AGO), including any Special Assistant Attorney General, when requested by the AGO, on any actual or potential legal action litigation against HCA related in any way to the Plan(s). This includes the gathering by Contractor of information, data, and documents used internally by Contractor or any Subcontractor, and providing witnesses as requested by the AGO or required as part of the litigation process. No additional fees will be paid for such services. Manage the contract with the HSA Trustee for the Contractor's SEBB CDHP. Comply with, or provide information and refund money to allow HCA to comply with, Washington State and other applicable laws relating to escheatment and unclaimed property, including chapter 63.29 RCW. Inform HCA in writing of any changes among the Contractor’s executive leadership and management team who is involved with this Contract within ten (10) Business Days of Contractor’s knowledge of such change.
Sample 1Sample 2
AutoNDA by SimpleDocs
Account Management Functions. The Contractor will: Be responsive to HCA inquiries and problems, acknowledge receipt of each request within 24 hours of receiving the request and have an estimated resolution time within 48 hours. Attempt to answer each request within three (3) Business Days; provided, however, requests designated by HCA as urgent of a legislative request must be answered within 24 hours.
Sample 1
Account Management Functions. CCMSI will perform and manage the daily business affairs of the Program, including but not limited to:
Sample 1

Related to Account Management Functions

  • MANAGEMENT FUNCTIONS B-1 The Association recognizes that the management of the Hospital and the direction of the working forces are fixed exclusively in the Hospital and shall remain solely with the Hospital except as specifically limited by the provisions of this Agreement, and without restricting the generality of the foregoing, the Association acknowledges that it is the exclusive function of the Hospital to:

  • MANAGEMENT FUNCTION 3.01 The Union recognizes the right of the Company to hire, promote, transfer, demote and layoff employees and to suspend, discharge or otherwise discipline employees for just cause subject to the right of any employee to lodge a grievance in the manner and to the extent as herein provided. The Union further recognizes the right of the Company to operate and manage its business in all respects, to maintain order and efficiency in its operations, and to determine the location of its operations, its products, the scheduling of its operations and its methods, processes, and means of conducting its business. The Union further acknowledges that the Company has the right to make and alter, from time to time, rules and regulations to be observed by employees, which rules and regulations shall not be inconsistent with the provisions of this Agreement.

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Operations Support Systems Functions CBT shall provide CLEC, upon CLEC's request, nondiscriminatory access to CBT's Operations Support Systems functions for pre-ordering, ordering, provisioning, maintenance and repair and billing, in accordance with the terms and schedules established in the Commission’s Arbitration Award in Case No. 97-152-TP-ARB, August 14, 1997 (“Arbitration Award”). CBT shall provide CLEC advance written notice of any material changes to CBT operating support systems functions.

  • Account Manager A designated Account Manager for the Centralized Contract shall be provided. The Account Manager is responsible for the overall relationship with the State during the course of the Contract and shall act as the central point of contact. Billing Contact A designated Billing Contact for the Centralized Contract shall be provided. The Billing Contact will become the single point of contact between the Contractor and the Authorized User for matters related to invoicing, billing and payment. Emergency Contact Not a complete sentence. A designated Emergency Contact for the Centralized Contract shall be provided. The Emergency Contact will be available 24 hours a day, 365 days per year for emergency procurements.

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • STATEWIDE CONTRACT MANAGEMENT SYSTEM If the maximum amount payable to Contractor under this Contract is $100,000 or greater, either on the Effective Date or at any time thereafter, this section shall apply. Contractor agrees to be governed by and comply with the provisions of §§00-000-000, 00-000-000, 00-000-000, and 00- 000-000, C.R.S. regarding the monitoring of vendor performance and the reporting of contract information in the State’s contract management system (“Contract Management System” or “CMS”). Contractor’s performance shall be subject to evaluation and review in accordance with the terms and conditions of this Contract, Colorado statutes governing CMS, and State Fiscal Rules and State Controller policies.

  • Project Management Plan 1 3.4.1 Developer is responsible for all quality assurance and quality control 2 activities necessary to manage the Work, including the Utility Adjustment Work.

Time is Money Join Law Insider Premium to draft better contracts faster.