Additional Service Days. Customers of Incident Response Retainer Services (Base) may purchase Additional Service Day(s) as needed during an Incident Investigation. Any and all Services purchased must be delivered by Symantec within the Region(s) for which fees have been paid as set forth in the Subscription Instrument. Incident Response Retainer Services (Base) does not offer any pre‐purchase of Service Days. Any Service Days that Customer may have pre‐purchased outside Incident Response Retainer Services (Base) cannot be applied to Services offered under Incident Response Retainer Services (Base). ▪ Technical/Business Functionality and Capabilities o Service Features o Customer Responsibilities ▪ Service‐Specific Terms o Service Conditions ▪ Definitions ▪ Optional Services SERVICE FEATURE SERVICE FEATURE DESCRIPTION 24x7 PHONE AND EMAIL ACCESS Customer will have access to a 24x7 phone number to contact Symantec’s Incident Response delivery team to request incident response assistance (“Incident Response Assistance Call”). Customer may also contact the Incident Response delivery team 24x7 by email. CALL‐BACK OBJECTIVE Symantec’s Incident Response delivery team will make reasonable efforts to return Customer’s Incident Response Assistance Call within 3 hours following receipt of such call by Symantec. REMOTE SERVICE Incident Response Retainer Services (Base) include one (1) remotely conducted Incident Investigation (“Remote Service”) for one (1) endpoint* not to exceed five (5) Service Days every twelve (12) month during the Term. Customer cannot roll over an unused Remote Service into the following year. * Microsoft® Windows® platforms (not including mobile) only. Must be Windows® XP or newer. • Symantec will analyze Customer data, including, without limitation, hardware, software, images, memory, network, logs (“Customer Data”). • Remote Service of Customer Data shall be scheduled by Customer via the Incident Response delivery team. • All Remote Services performed by Symantec shall be during Normal Business Hours only. • If Customer is shipping Customer hardware to Symantec, Customer acknowledges and agrees that any such Remote Service performed by Symantec shall be subject to the following: (a) Customer shall, at its sole cost and expense, be solely responsible for the delivery of Customer Data (on a medium to be mutually agreed with Symantec) to Symantec and the return of such Customer Data to Customer following conclusion of Remote Service; (b) Customer Data shall be delivered...
Additional Service Days. 15.1 Mass agrees to allocate a provision to the Client for the number of Additional Service Days, as outlined within the Schedule A.
15.2 The days are non-transferrable to training, consultancy and/or database or development activities.
15.3 The services referred to in clause 15.1 may be allocated at the discretion of Mass in accordance with specific Client requirements and requests, and in agreement with the Client.
15.4 Additional service days purchased under this agreement are non- refundable and subject to clauses 8.2.4 and 16.4.
Additional Service Days. Creator’s participation in additional Service Days beyond the Service Days required by this Agreement shall be subject to the party’s good faith negotiations.
Additional Service Days. Influencer’s participation in additional Service Days beyond the Service Days required by this Agreement shall be subject to the party’s good faith negotiations.
